Michele Cooke
Cambridge,Massachusetts
Summary
Over 20 years of experience with managing front desk operations, ensuring smooth and welcoming experiences for all guests. Utilizes strong communication and organizational skills to handle inquiries and administrative duties efficiently. Track record of maintaining professional and courteous demeanor under pressure.
Overview
2026
2026
years of professional experience
Work History
Front Desk Staff
WINCHESTER INDOOR LAW AND TENNIS
09.2023 - Current
- Collaborated with team members to improve front desk workflow efficiency.
- Greet and check in guests, directing them to tennis courts. Share club information with potential guests.
- Managed phone lines effectively, directing calls appropriately and minimizing wait times for callers.
- Handled cash transactions accurately, maintaining proper accounting records for financial reporting purposes.
- Process clinic/camp applications, bill payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Enhanced guest satisfaction by providing efficient check-in processes.
Receptionist
CAMBRIDGE TENNIS CLUB
2024 - 2024
- Managed front desk operations, greeting and assisting clients with inquiries.
- Scheduled appointments and coordinated court usage for optimal customer service.
- Maintained accurate records of member registrations and payments.
- Provided support in facility maintenance, ensuring cleanliness and safety standards.
- Handled customer complaints professionally, resolving issues promptly to enhance satisfaction.
Office/Store Manager
FERRO'S FOOD TOWN of Cambridge, Inc.
01.2010 - 01.2022
- Create employee schedules, process payroll
- Interview and hire staff, train new employees
- Process accounts receivable and payable
- Maintain price changes and adjust profit margins
- Reconcile bank accounts monthly
- File state meal and sales tax information via the internet
- Prepare forms for annual license renewals, type documents
- Review and renew company contracts, act as liaison with vendors
- Oversee all Western Union Services including the filing of reports, ensuring compliance with regulations, and reporting transactions
CAFETERIA SERVICE WORKER (Part time)
01.2010 - 01.2021
- Distribute meals in accordance with all health and safety guidelines
- Document meals served using POS system
- Occasionally chop, slice, peel, and prepare fresh fruits and vegetables
- Maintain food service facilities, equipment, and utensils in a clean and sanitary condition
- Stock condiments, food items and paper goods.
- Assist in the storage and rotation of food leftovers and supplies in storage areas
- Inventory food and supplies, and track food for daily production logs
- Properly take and record food temperatures that adhere to food safety standards
- Engage and interact respectfully and productively with students during meals service
Administrative Assistant/Receptionist
J. NICHOLAS ARTHUR
02.1999 - 01.2009
- Serves as Secretary to the President of an Executive Search Firm
- Responsible for screening all calls
- Typing of all correspondence for President including mail merges, transcribing from dictaphone, reformatting of resumes, and all general correspondence
- Contacting Universities to confirm candidates’ degrees
- Receptionist duties for the two companies
- Responsibilities include, maintaining filing systems, ordering all office supplies, distributing all incoming and outgoing mail, making travel arrangements, meeting/greeting guests, assisting in planning meetings.
- Recording daily attendance for entire office
- Ordering kitchen supplies
- Organization of all office parties.
Administrative Assistant/Receptionist
TLP LEASING PROGRAMS, INC.
02.1999 - 01.2009
- Serves as Secretary to the President of an Executive Search Firm
- Responsible for screening all calls
- Typing of all correspondence for President including mail merges, transcribing from dictaphone, reformatting of resumes, and all general correspondence
- Contacting Universities to confirm candidates’ degrees
- Receptionist duties for the two companies
- Responsibilities include, maintaining filing systems, ordering all office supplies, distributing all incoming and outgoing mail, making travel arrangements, meeting/greeting guests, assisting in planning meetings.
- Recording daily attendance for entire office
- Ordering kitchen supplies
- Organization of all office parties.
Assistant to Vice President, Satellite Operations
10.1998 - 02.1999
- Keep daily track of all terminations and rehits by programmer
- Generate weekly programmer report for collection department
- Prepare monthly programming payments to distributors
- Prepare, generate and mail out buyout letters to lessees
- Notify programmers and process paperwork to lessees
- Copy lessee file documents to be sent out to third party collections
- Responsible for all filing for third party collections
- Responsible for separating and mailing of monthly and quarterly invoices
- Post buyouts and monthly and quarterly payments to master database daily
- Cover switchboard for Receptionist and Office Manager
- Responsible for processing all daily postage
- Work with peers on a rotating basis to complete the afternoon bank deposits
- Maintain lessee filing when needed
Receptionist/Reservations
JONATHAN EDWARDS RESORT
06.1998 - 09.1998
- Made room reservations
- Interacted with guests to achieve total comfort and satisfaction for the guests
Assistant Manager/Counter Assistant
DUNKIN DONUTS
06.1996 - 06.1998
- Operated cash register
- Assisted customers with purchases
- Greeted and interacted with clientele
- Answered telephone
- Calculated employees’ time cards
- Responsible for outgoing mail
- Assisted cook with finishing of products
- Responsible for ordering and maintaining stock
- Calculated and distributed tips for all assistants weekly
Education
No Degree -
WATERFORD REGIONAL COLLEGE
Waterford, IrelandBLAINE
Boston, Massachusetts06.1994
Skills
- Collaborative mindset
- Strong organization
- Customer service proficiency
- Scheduling appointments
- Team player attitude
- Customer service expertise
- Sales experience
- Cash handling experience
- Listening skills
- Microsoft office
- Administrative skills
- Front desk management
INTERESTS
Traveling, reading, Outdoor Adventures
Section name
- This letter is an application for the Facility Support Staff position at your company. I have worked within the administrative field for 20 years. I gained over 10 years of experience as a Store Manager/Office Coordinator at Ferro’s Foodtown. My interpersonal and communication skills have proven to be essential for this role. I strongly believe I would be an asset to your business. I am excited about exploring an opportunity with your company.
- At Ferro’s Foodtown, I was responsible for creating schedules for store personnel, process account receivable and payables. In addition, generated weekly, monthly and compliance reports for Western Union. Here I managed inventory and was responsible for processing purchase orders for various departments and vendors.
- My experience at J. Nicholas Arthur as Secretary to the President of the company. Here I was responsible for maintaining filing systems, ordering all office, supplies, distributing all incoming and outgoing mail, making travel arrangements, meeting/greeting guests, assisting in planning meetings.
- I am grateful for the opportunity to apply for this position I look forward to hearing from you. I am available for various shifts. I can also be reached by phone or email.
- Sincerely
- Michele Cooke
Timeline
Front Desk Staff
WINCHESTER INDOOR LAW AND TENNIS
09.2023 - Current
Office/Store Manager
FERRO'S FOOD TOWN of Cambridge, Inc.
01.2010 - 01.2022
CAFETERIA SERVICE WORKER (Part time)
01.2010 - 01.2021
Administrative Assistant/Receptionist
J. NICHOLAS ARTHUR
02.1999 - 01.2009
Administrative Assistant/Receptionist
TLP LEASING PROGRAMS, INC.
02.1999 - 01.2009
Assistant to Vice President, Satellite Operations
10.1998 - 02.1999
Receptionist/Reservations
JONATHAN EDWARDS RESORT
06.1998 - 09.1998
Assistant Manager/Counter Assistant
DUNKIN DONUTS
06.1996 - 06.1998
Receptionist
CAMBRIDGE TENNIS CLUB
2024 - 2024
No Degree -
WATERFORD REGIONAL COLLEGE
BLAINE