Michele Costa
Lehigh Acres,FL
Summary
Dynamic manager with a proven track record at Lee Health, enhancing patient dining experiences through effective team leadership and food service systems expertise. Skilled in staff training and development, I foster a collaborative culture while ensuring operational excellence and resource management. Committed to delivering exceptional customer service and optimizing productivity.
Overview
25
25
years of professional experience
Work History
Manager of Patient Care Dining
Lee Health
11.2014 - 03.2025
- Lead my team to maintain or enhance the patient food service experience, and operate within the organization's business objectives.
- Establish a positive work culture and promote teamwork inside and outside the department.
- Manage operations to ensure procedures are in place to maximize service quality and productivity.
- Coach and counsel employees, and evaluate performance, following health system performance management guidelines.
- Accountable for managing resources, staffing, and supplies.
- Serve as a leader and mentor for the department and organization.
Property Manager
Montego Bay Apartment Homes
07.2011 - 07.2014
- Create leasing contracts and renewals.
- Complete Applicants background checks, collect all monthly rent and post to their accounts.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Responsible for resolving tenant issues, enforcing property rules, evictions and collections.
- Maintain property staffing, maintenance, renovations and upgrades.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Administrative Assistant to GM
Cintas Fire Protection/Aerotek Temp Agency
07.2010 - 07.2011
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Network Analyst
Tw Telecom
03.2000 - 09.2009
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Analyzed and defined network requirements, optimization and support for monitoring circuits.
- Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
- Documented all server and network problems and other unusual events in detail.
- Defined security requirements for mainframe, workstations and personal computers.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
Education
Associate of Arts - Hotel Management And Hospitality
Sawyer School
Warwick, RISkills
- Food Service systems - using Retherm cooking process and Thermoworks thermometer system
- Excellent verbal, written and computer skills
- Lead, mentor and collaborate with team members according company Division's Culture, Mission and Values
- Food Allergen Management SERVESAFE Certified
- Time management
- Decision making
- Customer service
- Staff training and development
- Maintain staffing on Schedule and Payroll
Timeline
Manager of Patient Care Dining
Lee Health
11.2014 - 03.2025
Property Manager
Montego Bay Apartment Homes
07.2011 - 07.2014
Administrative Assistant to GM
Cintas Fire Protection/Aerotek Temp Agency
07.2010 - 07.2011
Network Analyst
Tw Telecom
03.2000 - 09.2009
Associate of Arts - Hotel Management And Hospitality
Sawyer School
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