Michele Costa
Conroe
Summary
Caring and motivated healthcare professional with experience as both a Medical Assistant and Patient Care Assistant. Skilled in providing compassionate patient care, assisting with clinical procedures, recording vital signs, and ensuring patient comfort in both medical and behavioral health environments. Bilingual in English, Portuguese, and Spanish, with strong teamwork and communication skills dedicated to improving patient outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PCA Personal Care Assistant/BH
Woodland Springs Psychiatric Hospital
10.2023 - 12.2025
- Assisted patients with daily living activities including bathing, dressing, grooming, and meals.
- Monitored patients' behavior, mood, and physical condition; promptly reported changes to nursing staff.
- Ensured patient safety through regular checks and by following de-escalation and crisis prevention procedures.
- Supported therapeutic and recreational activities, encouraging patient participation and positive engagement.
- Escorted patients to therapy sessions, appointments, and other designated areas safely.
- Documented patient observations, vital signs, and care provided in medical records accurately and timely.
- Communicated effectively with nurses, physicians, and mental health professionals to coordinate care.
- Helped maintain a clean, organized, and safe environment within the unit.
- Provided emotional support while maintaining professional boundaries and confidentiality.
- Responded to emergencies calmly and efficiently, following hospital safety protocols.
PCA Personal Care Assistant/BH
Woodland Springs Psychiatric Hospital
10.2023 - 12.2025
- Assisted patients with daily living activities including bathing, dressing, grooming, and meals.
- Monitored patients' behavior, mood, and physical condition; promptly reported changes to nursing staff.
- Ensured patient safety through regular checks and by following de-escalation and crisis prevention procedures.
- Supported therapeutic and recreational activities, encouraging patient participation and positive engagement.
- Escorted patients to therapy sessions, appointments, and other designated areas safely.
- Documented patient observations, vital signs, and care provided in medical records accurately and timely.
- Communicated effectively with nurses, physicians, and mental health professionals to coordinate care.
- Helped maintain a clean, organized, and safe environment within the unit.
- Provided emotional support while maintaining professional boundaries and confidentiality.
- Responded to emergencies calmly and efficiently, following hospital safety protocols.
Medical Assistant
Family Healthcare Affiliates PLLC
03.2023 - 08.2025
- Welcoming patients and checking them in for appointments.
- Making follow-up calls, sending emails, and handling general correspondence.
- Monitoring and restocking office and medical supplies.
- Arranging for hospital visits or lab tests, and potentially assisting with basic clinical tasks like taking vital signs.
Medical Assistant
Family Healthcare Affiliates PLLC
03.2023 - 08.2025
- Welcoming patients and checking them in for appointments.
- Making follow-up calls, sending emails, and handling general correspondence.
- Monitoring and restocking office and medical supplies.
- Arranging for hospital visits or lab tests, and potentially assisting with basic clinical tasks like taking vital signs.
Emergency Room Technician/PCA
ST Joseph Medical Center
04.2019 - 10.2023
- Assisted doctors and nurses with emergency procedures, including wound care, splinting, and EKGs.
- Monitored patients' vital signs and reported any changes to the medical team promptly.
- Collected blood, urine, and other specimens for laboratory testing.
- Transported patients safely to and from diagnostic areas and hospital units.
- Maintained clean, organized, and well-stocked patient care and trauma areas.
- Applied cardiac monitor leads, oxygen, and other medical equipment as directed.
- Supported patient admission, discharge, and transfer processes.
- Provided basic patient care such as bathing, repositioning, and assistance with mobility.
- Responded quickly to medical emergencies and assisted during resuscitation (CPR, code blue).
- Ensured accurate documentation of all procedures, patient care activities, and vital signs.
Emergency Room Technician/PCA
ST Joseph Medical Center
04.2019 - 10.2023
- Assisted doctors and nurses with emergency procedures, including wound care, splinting, and EKGs.
- Monitored patients' vital signs and reported any changes to the medical team promptly.
- Collected blood, urine, and other specimens for laboratory testing.
- Transported patients safely to and from diagnostic areas and hospital units.
- Maintained clean, organized, and well-stocked patient care and trauma areas.
- Applied cardiac monitor leads, oxygen, and other medical equipment as directed.
- Supported patient admission, discharge, and transfer processes.
- Provided basic patient care such as bathing, repositioning, and assistance with mobility.
- Responded quickly to medical emergencies and assisted during resuscitation (CPR, code blue).
- Ensured accurate documentation of all procedures, patient care activities, and vital signs.
Medical Assistant
U.S. Committee for Refugees and Immigrants
02.2019 - 09.2020
- Assisted physicians and nurses during immigration medical exams, ensuring accuracy and compliance with USCIS requirements.
- Collected and recorded patient medical history, vital signs, and vaccination information.
- Prepared patients for exams and provided clear instructions regarding required procedures and follow-up steps.
- Administered vaccines, TB tests, and vision screenings under physician supervision.
- Processed medical documentation and ensured all forms were completed accurately for immigration purposes.
- Maintained patient confidentiality and followed HIPAA and clinic protocols.
- Scheduled patient appointments and coordinated lab testing when required.
- Ensured exam rooms were clean, stocked, and properly prepared for each patient.
- Delivered excellent customer service to diverse patient populations with professionalism and empathy.
Medical Assistant
U.S. Committee for Refugees and Immigrants
02.2019 - 09.2020
- Assisted physicians and nurses during immigration medical exams, ensuring accuracy and compliance with USCIS requirements.
- Collected and recorded patient medical history, vital signs, and vaccination information.
- Prepared patients for exams and provided clear instructions regarding required procedures and follow-up steps.
- Administered vaccines, TB tests, and vision screenings under physician supervision.
- Processed medical documentation and ensured all forms were completed accurately for immigration purposes.
- Maintained patient confidentiality and followed HIPAA and clinic protocols.
- Scheduled patient appointments and coordinated lab testing when required.
- Ensured exam rooms were clean, stocked, and properly prepared for each patient.
- Delivered excellent customer service to diverse patient populations with professionalism and empathy.
Education
Medical Assistant - undefined
Florida Career College
Texas City, TX02.2021
Logistics - Bachelor of Science
Universidade Vale do Itajai
Itajaí, SC11.2006
High school diploma - undefined
Nereu Ramos
Itajaí, SC12.2003
Skills
- Patient care
- Specimen collection / processing
- Caregiving
- Emergency response
- Hippa infection control compliance
- Vital signs
- Communication and team work
- Crisis management
- Electronic health records (EHR) management
- Triage
- EKG
- Medication administration
Certification
- Driver's License
- Certified Behavioral Health Technician, 2024-08-01, 2026-08-01
- BLS Certification, 2024-07-01, 2026-07-01
- Medical Assistant, 2020-05-01, 2026-02-01
Additional Information
Behavioral and Health Certification.
Languages
Portuguese
English
Bilingual
Interpretation
Translation
Portuguese, English & Spanish - Fluent
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Availability: Anywhere, Anywhere
- Visa Status: Authorized to work in the US for any employer
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Publications
Medical assistant
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Resolved product issue through consumer testing.
- Achieved Result by introducing Software for Type tasks.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
PCA Personal Care Assistant/BH
Woodland Springs Psychiatric Hospital
10.2023 - 12.2025
PCA Personal Care Assistant/BH
Woodland Springs Psychiatric Hospital
10.2023 - 12.2025
Medical Assistant
Family Healthcare Affiliates PLLC
03.2023 - 08.2025
Medical Assistant
Family Healthcare Affiliates PLLC
03.2023 - 08.2025
Emergency Room Technician/PCA
ST Joseph Medical Center
04.2019 - 10.2023
Emergency Room Technician/PCA
ST Joseph Medical Center
04.2019 - 10.2023
Medical Assistant
U.S. Committee for Refugees and Immigrants
02.2019 - 09.2020
Medical Assistant
U.S. Committee for Refugees and Immigrants
02.2019 - 09.2020
Medical Assistant - undefined
Florida Career College
Logistics - Bachelor of Science
Universidade Vale do Itajai
High school diploma - undefined
Nereu Ramos