Michele Cotugno
TELFORD,PA
Summary
Results-driven Cash Management Professional with a strong background in customer service and a proven track record of enhancing operational efficiency. Demonstrates exceptional organizational skills, planning acumen, and the ability to solve complex problems collaboratively. Highly developed written and verbal communication abilities facilitate effective stakeholder engagement and successful project execution. Aiming to leverage expertise in cash management to drive financial excellence within a dynamic organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Accounts Receivable & Contracts Specialist
American Reading Company
Blue Bell, PA
01.2022 - Current
- Generate and deliver accurate aging analysis reports
- Investigate and rectify discrepancies
- Collaborate with external auditors annually
- Handle financial operations involving multiple payment forms
- Produce and monitor invoices
- Analyze contractual terms and conditions
- Facilitate contract execution among multiple stakeholders
- Ensure compliance by maintaining regulatory documents at state and federal levels
Claims Operations Team Manager
TTEC
Englewood, CO-Remote
08.2020 - Current
- Monitor and enforce team production levels through training and development coaching.
- Review and update team schedules and payroll in accordance to business needs.
- Quality check agent claims to determine conformance to specifications.
- Implement procedures and process improvement initiatives to improve retention rates and increase customer satisfaction
- Review financial statements, written documents, and audio files that are to be used as evidence for fraud cases.
- Analyze large quantities of data to identify fraud patterns.
- Create detailed reports based on investigation data to submit to clients.
Associate Event Coordinator
Jamie Hollander Gourmet Foods & Catering
New Hope, PA
10.2012 - 09.2013
- Assisted in planning and development of new start up in-house caterer and became Senior Event Coordinator.
- Consulted with clients to determine objectives and requirements for events such as meetings, weddings, trade shows, and fundraisers.
- Regularly met with clients, organizing committees, and event staff to monitor budgets, review administrative and event procedures, and event progress.
- Coordinated services for events, such as venues, catering menus and staff, transportation, signage, and displays.
- Managed event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arose.
Head Teller (management)
TD Bank
Chalfont, PA
06.2009 - 08.2010
- Awarded #1 in region for successfully monitoring all vaults and drawers to ensure correct cash flow while investigating and reconciling any differences.
- Controlled all monetary inventory including, ordering and shipping of cash to meet daily needs, balancing of cash drawers, and any discrepancies concerning customers' accounts.
- Hired, trained, and managed staff of 11 to perform daily transactions and sell products or services such as refinancing, lines of credit, mortgages, and credit cards.
- Established and maintained relationships with individual and business customers to provide assistance with problems they may have encountered.
- Examined checks and daily transactions by verifying information and identification to determine the legality of the documents.
Assistant Sales & Merchandising Manager
New York & Company Inc.
Oxford Valley, PA
01.2008 - 06.2009
- Awarded most improved and #1 store in district for loss prevention within 5 months of employment.
- Hired, trained, and supervised staff of 15 in sales and merchandising, inventory, reconciling receipts, and customer service.
- Monitored inventory, sales floor, and records for inconsistencies to create accurate reports for senior management.
- Coordinated and executed floor sets to reflect sales promotions through merchandise displays.
- Built relationships with customers by responding to inquiries and resolving complaints through exceptional customer service.
Education
Associate of Applied Science - Hospitality & Tourism Management
New York City College of Technology
Brooklyn, NY05.2012
Skills
- Building and nurturing business relationships
- Preparation, review, and notarization of professional documents
- Microsoft 365: Word, PowerPoint, Excel, Publisher, SharePoint, OneDrive, and Outlook
- ERM software: SAGE and SAGE Tool
- CRM software: Salesforce, Caterease, and Total Party Planner
- Dispute Resolution software: Visa Resolve and CCMS/Wadsworth
- Schedule and payroll software: Paylocity, Oracle, Workforce Management, and Kronos
- Event Management
Certification
Notary Public of Pennsylvania
Expires 2028
Event Leadership Executive Certificate
Temple University
Philadelphia, PA 11/2008
Timeline
Accounts Receivable & Contracts Specialist
American Reading Company
01.2022 - Current
Claims Operations Team Manager
TTEC
08.2020 - Current
Associate Event Coordinator
Jamie Hollander Gourmet Foods & Catering
10.2012 - 09.2013
Head Teller (management)
TD Bank
06.2009 - 08.2010
Assistant Sales & Merchandising Manager
New York & Company Inc.
01.2008 - 06.2009
Associate of Applied Science - Hospitality & Tourism Management
New York City College of Technology