Michele Cox
State Road,NC
Summary
Results-driven Change Manager accomplished in driving successful updates at department- or business-wide level. Expert in relevant tools and strategies to achieve targets and control risks associated with implemented changes. Decisive in planning implementations and articulate in communicating updates.
Overview
12
12
years of professional experience
Work History
VP, Channel Readiness/Launch Planning
Synchrony (previously Ally Financial)
Charlotte, NC
09.2021 - Current
- Collaborated with internal departments to execute campaigns that achieved business goals while meeting customer needs.
- Ensured compliance with all applicable laws and regulations prior to the execution of initiatives.
- Created effective communication strategies between management team members and employees at all levels of the organization.
- Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
- Cultivated a culture of collaboration among department heads to facilitate cross-functional project execution.
Channel Readiness Manager
Ally Financial Inc.
Charlotte, NC
09.2017 - 02.2024
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coordinated with different teams for timely execution of changes in production environment.
- Assisted in developing strategies for minimizing the impact of major outages or disruptions.
- Ensured compliance with established policies, standards and procedures related to problem and change management.
- Collaborated with stakeholders from various departments for successful implementation of changes.
- Coordinated cross-departmental projects to ensure timely and successful completion.
QA Manager, Online Services and Contact Center
Ally Financial Inc.
Charlotte, NC
02.2017 - 09.2017
- Reviewed and updated quality assurance policies and procedures.
- Planned and coordinated resources for efficient execution of projects within budget constraints.
- Created detailed bug reports with accurate descriptions, steps to reproduce the issue, screenshots.
- Evaluated effectiveness of existing Quality Assurance processes and implemented corrective actions where needed.
- Managed daily activities of QA personnel such as setting goals, providing guidance and assigning tasks.
- Provided regular performance reviews for QA staff members and identified areas requiring further training.
- Participated in design meetings and provided input from a quality assurance perspective.
- Communicated effectively with stakeholders on project progress, risks and solutions.
- Kept records of quality reports and statistical reviews.
- Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
- Supervised and guided inspectors, technicians and other staff.
- Managed company onboarding processes, interviewing and selecting new quality assurance personnel.
- Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Managed backup, user account and helpdesk systems.
- Analyzed workflows and established priorities for daily operations.
- Procured IT resources for strategic and operational computing requirements.
- Developed data security and disaster recovery procedures.
- Examined metrics and prepared IT project progress reports.
UAT Test Analyst/Lead
Ally Financial Inc.
Charlotte, NC
08.2012 - 02.2017
- Analyzed user requirements and developed test plans, cases and scripts for UAT testing.
- Developed test scenarios to verify functionality and performance of applications.
- Managed defect tracking during the User Acceptance Testing phase.
- Executed manual tests on various browser platforms to ensure compatibility with web based applications.
- Conducted regression testing to validate new features against existing ones after bug fixes or product changes.
- Reviewed user stories and use cases for completeness prior to UAT execution.
- Created detailed reports about the results of UATs including identified defects and recommended solutions.
- Tested data integrity by comparing actual results with expected outcomes from different sources like databases, files.
- Interacted with users for clarifying requirements, reviewing test plans and results, obtaining feedback.
- Collaborated with developers and other stakeholders in troubleshooting issues encountered during UAT testing.
- Assisted business teams in developing effective strategies for conducting successful UAT cycles.
- Documented all phases of the User Acceptance Testing process including test planning, execution, reporting and closure activities.
- Participated in peer reviews of test documents such as requirement specifications, design specifications.
- Maintained a comprehensive library of test cases used throughout the development cycle.
- Coached junior testers on best practices related to software QA processes.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Completed unit and regression tests on software and individual modules.
- Documented, triaged and managed defects in [Software] and worked with developers to facilitate timely resolutions.
- Met project scope and delivery dates by planning optimal testing schedules.
- Created and maintained database of common and known testing defects.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Simulated software production environments to allow for enhanced testing.
Education
Master of Science - Project Management
DeVry University
2013
Bachelor of Science - Marketing
DeVry University
2009
Skills
- Organized and Detail-Oriented
- Defect Tracking and Reporting
- Manual Testing
- Project Planning
- Schedule Management
- Process Improvement
- Idea Development and Brainstorming
- Work Planning and Prioritization
- Goal Setting
- Interpersonal Relations
- Problem Resolution
- Scheduling and Coordinating
- Teamwork and Collaboration
- Professional and Courteous
- Managing Operations and Efficiency
- Documentation and Reporting
Timeline
VP, Channel Readiness/Launch Planning
Synchrony (previously Ally Financial)
09.2021 - Current
Channel Readiness Manager
Ally Financial Inc.
09.2017 - 02.2024
QA Manager, Online Services and Contact Center
Ally Financial Inc.
02.2017 - 09.2017
UAT Test Analyst/Lead
Ally Financial Inc.
08.2012 - 02.2017
Master of Science - Project Management
DeVry University
Bachelor of Science - Marketing
DeVry University
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