Michele Crawford

IT Operations site leader and program manager for 3 Hospital System

Roles and Responsibilities included :

• Oversaw and managed daily operations for multiple cross functional IT teams managing and supporting 144 applications, systems and aging infrastructure.
• As member of the Hospital system's executive leadership team, established strong executive leader , nursing and provider working relationships, participated in development and support of system strategic planning and goals and drove decisions for key IT related capital, operational budgeting/purchases and clinical/business operational workflow optimization supporting the enhancement of patient care , quality, efficiency and regulatory requirements.
• Leveraged project and program management processes and tools to define, oversee and successfully execute multiple IT projects. Key projects included: 3,000+ desktop and peripherals IT hardware refresh, implementation of a new phone system, installation new wireless and wired network projects, operational and workflow standardization of clinical and business processes to support transition to new electronic medical record tool, Epic transition planning and readiness activities for providers, clinicians and business staff
• Recruited, mentored and led multi-functional teams to address projects goals, timelines, objectives, barriers and issues for multiple projects.
• Successfully managed and maintained 75 million multi-phase/year program budget
• Drafted, reviewed and negotiated IT service and capital contracts for correct pricing and information to successfully remain under budget for each fiscal year

Lead IT Project Manager for high-profile Kaiser Permanente collaboration on boarding project. Roles and responsibilities:

• Reported directly to CEO of Emory Healthcare
• Worked with customer to develop integrated business and clinical solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution to meet both Emory and customer's needs and expectations.
• Leveraging business analysis, project management tools and leadership experience , managed multiple cross functional teams in the successful onboarding of the high profile customer exceeding stakeholders expectations, delivering on time, on budget and optimizing patient care.
• Lead the design, development and communication of cross functional operational and technical activities/project roadmap to executive stakeholders, demonstrating deep familiarity with business and technical processes and optimization opportunities .
• Established and maintained strong working relationship with customer and continue to seek ways to improve the technical, clinical care and business collaboration between the two major healthcare systems

Led the multi-discipline team on the design, development and implementation of new IT service request and governance structure. Roles and Responsibilities:

• Conducted focus groups, surveys and feedback sessions to gather input from stakeholders. Also leveraged best practice standards and benchmarking tactics to drive decisions on future state operational workflows.
• Using transition management and relationship management experience, promoted change through positive promotion, benefits demonstration and interactive approach.
• Established KPIs and data metrics to monitor and manage the improved efficiency and effectiveness of performance and positive impacts across internal teams and customer experience

Manager, Clinical Applications 2013-April 2016 promoted to Director then major Leadership change resulting in department restructure in Oct 2016. Role and responsibilities during 2013-October 2016 remained the same.

• Member of IT senior leadership team . Responsible for oversight and management of the IT Clinical strategic planning, goal setting and prioritization of new work ensuring alignment with enterprise strategic plan.
• Established strong executive, provider, nursing and end user relationships by responding to customer request, offering excellent support and tailored recommendation to address needs.
• Recruited, mentored , and supported to staff from multiple functional teams consisting of clinical informatics analysts, project managers, business analysts, application analysts and training staff.
• Cross-trained existing employees to provide ongoing opportunities, advance skill set, support career goals and also maximize team agility and performance.
• Oversaw HR related activities and responsibilities for Clinical IT applications, solution architect and training staff
• Led multiple cross functional teams in the successful implementation of the following High Profile Enterprise wide Clincial,Provider, and regulatory IT programs, projects, and enhancements allowing the system and clinicians to be leaders in the transition to electronic medical record , patient safety and delivery of state of art care.
• MD Optimization (Ambulatory CPOE, Results, and Documentation enhancements) -2015
• Managed and motivated employees to be productive and engaged in work.
• o Ambulatory CPOE pilot 2014
• o Meaningful Use for Acute Care Emory Hospitals program for 2011-2014 , resulting in a positive revenue impact $40+ million
• o CPOE Implementation Emory Saint Joseph Hospital (Acute Care Private Practice Hospital) 2013
• Appointed by CIO to represent Information Services Leadership on enterprise CEEOC ( Clinical Excellence Executive Operational Committee)
• · Selected and participated Emory Healthcare’s Focus on Talent & Executive Mentor Program 2013-2014

• Oversaw and led multiple functional project teams in the successful operational and technical transition to Emory operational processes and Emory IT systems for acquired hospitals
• Emory Saint Joseph Hospital 2013
• Emory Johns Creek Hospital 2012
• Developed strong working relationship with acquired hospitals' executive leadership, providers and end users allowing the ability to provide direction and drive decisions for the smooth transition to Emory systems.
• Developed , implemented and managed IT training program and staff for providers, nursing , ancillary and business staff
• Lead Project Manager for multiple enterprise wide Quality, patient safety and regulatory enterprise wide all supporting the advancement and optimization of patient care.
• IView Documentation system for all Emory Hospitals Nursing &Ancillary Services 2011
• Evidence Based Nursing Solution for EHC Nursing Services. 2010
• ·Successful Management of all project life cycles including extended post implementation/production support of CPOE for Emory Hospitals (EUH, EUHM, EUOSH, WWGH) 2009
• Nominated by IT leadership and completed Emory Healthcare Emerging Leadership program 2010

• Adjunct Professor for Georgia State University –Respiratory Care Program
• Responsible for Process Improvement Program for Respiratory Care
• SME, designer & builder for both EUH and EUHM Respiratory Departments for the Classic Orders Project
• Application Analyst for Respiratory scheduling, documentation and charging system (MediServ)
• Clinical trainer for GSU and MCG student onsite education program, preceptor for onboarding new employees and responsible for ongoing continuing education program for RT staff