Michele Cross
Summary
Dynamic Assistant Banquet Manager with a 6 year proven track record coordinating events at Coronado Cays Yacht Club, located right across the bay from Gaylord Pacific. Renowned for enhancing guest relations and spearheading seamless collaborations between staff and vendors. Expert in table setting and adept at fostering teamwork, consistently achieving high praise for service excellence and operational efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Banquet Manager
Coronado Cays Yacht Club
12.2018 - Current
- Managed event setup and breakdown, adhering to strict timelines and maintaining the highest standards of cleanliness.
- Assessed staff strengths and matched them to roles where they could carry out impeccable service, thus garnering glowing reviews and repeat business.
- Resolved guest concerns promptly, maintaining a positive atmosphere throughout events.
- Streamlined communication between kitchen staff and servers for seamless event execution.
- Conducted pre-event meetings with staff to review event details, establishing clear expectations for performance.
- Coordinated with external vendors for successful delivery of event materials such as flowers, linens, or AV equipment.
Upscale Banquet and Dining Room Server.
Sea 180 in Pier South Resort, Marriott Autograph
12.2013 - 06.2015
- Experienced in Hotel Openings. Opened Sea 180 restaurant in Pier South the Marriott Autograph Collection.
- First staff to open the banquet function of the hotel, lead team and helped shape the design and decor aesthetic of the first weddings and corporate events. Also, helped shape the storage areas and procedures for storing decor, tableware, and catering items.
- Assisted corporate in designing and implementing large floral displays for major holiday buffet tables.
- Ocean front, high volume restaurant demanded extensive organization skills while maintaining a taste of excellence.
- Practiced in fine dining etiquette and procedures, with a solid knowledge of culinary terms and adept at articulating food and drink profiles.
- Applied a foundational understanding of wine characteristics and flavors to be able to make informed recommendations on wine pairing.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Most positive Yelp reviews of the entire staff. To quote one "...Michele went above and beyond my expectations in service"
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
Education
Master of Science - Counseling Psychology
San Diego State University
San Diego, CABachelor of Science - Psychology
San Diego State University
San Diego, CASkills
- Excellent guest relations
- Skillfully, motivates and manages staff
- Assists sales in venue upgrade recommendations, during wedding tastings
- Skilled in Formal Table Arrangements
- Collaboration and teamwork with all staff, vendors and kitchen staff to ensure dietary restrictions, and food safety
Timeline
Assistant Banquet Manager
Coronado Cays Yacht Club
12.2018 - Current
Upscale Banquet and Dining Room Server.
Sea 180 in Pier South Resort, Marriott Autograph
12.2013 - 06.2015
Master of Science - Counseling Psychology
San Diego State University
Bachelor of Science - Psychology
San Diego State University
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