MICHELE CRUNDALL
North Richland Hills,TX
Summary
Accomplished Loan Review Analyst and Document Review Clerk with 10+ years of experience in Mortgage
and Banking documentation oversight.
Proven track record of analyzing and documenting loan files. Confident and detail-driven professional with
strengths in communication and working independently and remote. Top loan review producer for consecutive
months for having highest amount of loans reviewed with little or no errors. Consistently kept SLA of 95% with
low or no errors
Overview
14
14
years of professional experience
Work History
Deal Billing Coordinator
Cornerstone Staffing
01.2023 - 07.2023
- Worked remotely
- Review and verify deal documents set up in CDK
- Adhere to company guidelines prior to posting to accounting
- Email the store a list of any unacceptable or missing documentation needed to meet Rev Rec standards
- Flag and verify the deals have posted to accounting in CDK
- Finalize deals from the USA stores and other assigned store’s used and new car deals
- Communicate to the store when the deal is posted by closing out the deal’s assigned check off list
- Ensure all work is complete by meeting daily Service Level Agreements and on deadline critical nights, payroll cut-off and month end
- Verified accuracy of accounts payable payments, resulting in100%reduction in payment errors and check reissues
- Reduced billing errors through consistent review and reconciliation of account discrepancies
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries
- Ensured compliance with relevant regulations by maintaining up-to-date knowledge of industry standards and legal requirements in medical or other specific industries as applicable
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses
- Updated documentation, reports, and spreadsheets with financial information
- Researched and resolved billing discrepancies to enable accurate billing
- Generated accounts payable reports for management review to aid in financial and business decision making
- Utilized various software programs to process customer payments
- Responded to customer concerns and questions on daily basis
- Collaborated with customers to resolve disputes
- Kept vendor files accurate and up-to-date to expedite payment processing
- Audited and corrected billing and posting documents for accuracy
- Used data entry skills to accurately document and input statements
- Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.
Administrative Assistant
Independent Financial
04.2022 - 09.2022
- Scanned SBA loan documents into Synergy
- Verified all documents were signed by responsible parties
- Indexed documents into appropriate folders
- Customer service assisting clients, answering inbound calls and make outbound calls regarding client questions
- Additional tasks as requested by manager
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources
- Managed filing system, entered data and completed other clerical tasks
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Loan Documentation Preparation Coordinator
01.2021 - 01.2022
- Independent Financial － Remote
- Remotely worked for Bank to process SBA PPP loans and ensure that all required documents were uploaded to customers files, kept Excel spreadsheet of loans worked
- Maintained that customer met required SBA guidelines
- Contacted customer to request missing documents if applicable and worked closely with the loan officer to ensure the loan processed in a timely manner
- Communicated with manager over email, phone, and Webex conference calls daily or when required
- Promptly responded to requests for information while maintaining security
- Completed documents and work requests according to company standards
- Kept documents in proper flow by applying strong organizational, planning and multitasking abilities
- Kept electronic content legal, secure and accessible for relevant internal and external parties
- Collaboration with end users with resolving electronic content access issues while maintaining security standards.
- Completed bi-weekly payroll for [Number] employees
Loan Review Analyst
Amerihome Mortgage Company
Irving, TX
03.2018 - 01.2021
- Responsible for Pre-Purchase review of Conventional, Non-Conforming, FHA, and VA loan files to ensure file contained the designated set of documentation
- Ensured the file contains all required documentation and met acceptable Underwriting (DU, LQA and
- Fraud, TRID &
- ESPA standards and knowledge base guidelines by using inventory checklist to ensure loan files are complete and accurate
- Accurately reviewing loan documentation and collateral files, verifying accuracy of data between documents and systems, Run and ensure loan files are in Compliance with guidelines
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
Conditions Specialist
Amerihome Mortgage Company
07.2017 - 03.2018
- Received and uploaded documents sent from lender to satisfy conditions placed on loan file, reviewed documentation for accuracy and determined if it will satisfy condition, Ran necessary reports for the loan file for accuracy and uploaded to loan file
Pre Purchase Review Analyst
Franklin American Mortgage
12.2012 - 02.2017
- Diligently reviewed real estate loans for purchase, ensure income, assets, and credit meet agency guidelines
- Indexed documents to correct folders in blackbird, operated LOS system, reviewed DU and LPA findings, ensured loan met Fannie Mae and Freddie Mac guidelines
Loan Documentation Team Lead Indexer
Franklin American Mortgage
12.2010 - 12.2012
- Company
- Efficiently index mortgage loan documents in an accurate and timely manner with little or no errors, train new hires, work with IT and management to resolve software issues, distribute work to coworkers to ensure work flow was managed.
Team Lead Mortgage Indexer
Bank of America
07.2009 - 07.2010
- Efficiently indexed loan documents into indexing system with little or no errors, helped other departments as needed
Education
Associate of Applied Science - Computer Science, Computer Networking
Oklahoma State University
Stillwater, OKTechnical Certification: Computer Networking - undefined
Indian Meridian Technology Center
Stillwater, OKSkills
- Excel
- Documentation review
- Loan processing
- Organizational skills
- Credit Analysis
- Underwriting
- Loan Origination
- Financial Analysis
- Time management
- AUS and LP underwriting platforms
- Fair Housing regulations
- Microsoft Office
- Remote access software
Additional Information
- AWARDS , Awarded Top Producer for having the highest amount of reviewed loan with low or no errors Awarded Top Producer for Quarter for having the highest amount of reviewed loans with low or no errors
Timeline
Deal Billing Coordinator
Cornerstone Staffing
01.2023 - 07.2023
Administrative Assistant
Independent Financial
04.2022 - 09.2022
Loan Documentation Preparation Coordinator
01.2021 - 01.2022
Loan Review Analyst
Amerihome Mortgage Company
03.2018 - 01.2021
Conditions Specialist
Amerihome Mortgage Company
07.2017 - 03.2018
Pre Purchase Review Analyst
Franklin American Mortgage
12.2012 - 02.2017
Loan Documentation Team Lead Indexer
Franklin American Mortgage
12.2010 - 12.2012
Team Lead Mortgage Indexer
Bank of America
07.2009 - 07.2010
Associate of Applied Science - Computer Science, Computer Networking
Oklahoma State University
Technical Certification: Computer Networking - undefined
Indian Meridian Technology Center
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