Michele Daggett
Vancouver,WA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
SFL
Walgreens
Vancouver, WA
08.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Greeted customers upon arrival at the pharmacy counter.
- Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
- Followed safety procedures when handling hazardous chemicals, such as cleaning solutions.
- Completed daily paperwork associated with filling prescriptions accurately.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Insurance Verification Specialist
GS Labs
Vancouver, WA
07.2021 - 03.2022
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Participated in training sessions on new software programs used for verification purposes.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Accessed third-party insurance databases to identify coverage of benefits.
Product Manager
LUSB
Vancouver, WA
06.2005 - 03.2020
- Created processes and procedures that ensure high quality products are delivered on time.
- Analyzed data from various sources such as customer feedback, usage metrics, A and B testing results to inform product decisions.
- Drafted presentations for internal review meetings and external events such as trade shows or conferences.
- Participated in design reviews to ensure usability standards are being met throughout the product development cycle.
- Communicated progress updates at regular intervals with senior leadership.
- Negotiated contracts with vendors related to product components or services.
- Worked with sales teams to land customer wins in complex deals.
- Developed marketing programs for several new product offerings to bring in additional revenue.
- Marketed products and services at tradeshows and promotional events.
CNA Supervisor
Prairieview Nursing Home
Underwood, ND
09.1996 - 06.2000
- Developed and maintained a system to track employee performance, attendance, and training.
- Organized and conducted monthly staff meetings to ensure clear communication of expectations.
- Monitored the quality of care provided by CNAs to ensure compliance with standards.
- Performed regular evaluations of CNAs to assess their competency level in providing patient care.
- Maintained accurate records of all CNA staff including personnel files, timesheets, and certifications.
- Assisted in developing schedules for CNA staff ensuring adequate coverage during all shifts.
- Resolved conflicts between CNAs or between CNAs and other departments as needed.
- Collaborated with nursing leadership team to provide feedback on staffing needs and performance issues related to CNA staff.
- Managed disciplinary actions when appropriate according to facility policy.
- Interacted with patients, families, physicians, nurses, social workers, therapists., as needed.
Education
High School Diploma -
Wapato High School
Wapato, WA06-1985
Skills
- Analytical and Critical Thinking
- Task Prioritization
- Quality Assurance
- Self-Directed
- Active Listening
- Remote Office Availability
- Customer Service
- Leadership
- Attention to Detail
- Recordkeeping
- Project Planning
Affiliations
- I enjoy Genealogy in my spare time.
Certification
- CNA license from 1996 to 2002
- Pharmacy Assistant License 2022 to current
- Lean Certification in manufacturing
References
References available upon request.
Timeline
SFL
Walgreens
08.2022 - Current
Insurance Verification Specialist
GS Labs
07.2021 - 03.2022
Product Manager
LUSB
06.2005 - 03.2020
CNA Supervisor
Prairieview Nursing Home
09.1996 - 06.2000
High School Diploma -
Wapato High School