Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Michele Daniels

Banking
Lyndon,IL

Summary

I have been a dedicated assistant to the branch manager with 12 years of experience providing leadership and direction to employees, while also promoting excellent customer service.

Overview

30
30
years of professional experience

Work History

Lead Associate Operations

JPMorgan Chase
Troy, MI
11.2010 - 09.2022

While at Chase, I held several titles but for the past 4 years I was privileged to work with one of the best teams in the market. Our last several audits were at least 98%. Chase also holds customer service to a very high standard and our branch was scored excellent by 94% of those responding to the surveys sent.

I not only ran our branch, but also trained new associates for other branches. I ensured staffing levels, while establishing strong internal controls. It was my priority to help clients with the immediate need they came to the branch for but then to also look for ways to make sure their financial goals were met by introducing them to Chase partners when appropriate.

Market Manager

Food Lion
Charlotte, NC
04.1992 - 05.2010

I started as a cashier and then worked as a bookkeeper. I loved running stock and then meat departments and eventually worked my way into a Market Manager position. There I was able to take care of schedules and inventories and development plans for my associates, while still taking care of customers.

Education

Lakeland High School
White Lake, MI

Grand Valley State University
Allendale, MI

Central Piedmont Community College
Charlotte, NC

Skills

  • Branch Operations
  • Issue Resolution
  • Customer Inquiries
  • Receiving Policies and Procedures
  • Customer Transactions
  • Customer Loyalty
  • Auditing Staff
  • Employee Timesheet Processing
  • Staff Training
  • Scheduling staff

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten

Timeline

Lead Associate Operations

JPMorgan Chase
11.2010 - 09.2022

Market Manager

Food Lion
04.1992 - 05.2010

Lakeland High School

Grand Valley State University

Central Piedmont Community College
Michele DanielsBanking