Michele Daniels
Customer Service Professional
CHARLESTON,South Carolina
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Seeking a professionally challenging full-time position that will provide an opportunity to learn and grow through personal strengths including people skills, use of time management tools and problem solving capabilities.
Overview
30
30
years of professional experience
Work History
Front Desk Concierge
The Spectator Hotel
06.2023 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collected room deposits, fees, and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Upheld hotel policies and procedures by providing high level of customer service.
Beauty Sales Specialist/Assistant to Studio Owner
Merle Norman Cosmetic Studio
11.2016 - 03.2023
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Clinique Sales Consultant
Belk Department Store
10.2015 - 09.2016
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Followed up with existing customers to provide additional support and address concerns.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained organized, presentable merchandise to drive continuous sales.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Clinique Sales Consultant
Dillards Department Store
03.2014 - 09.2015
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained organized, presentable merchandise to drive continuous sales.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Bachelor Of Arts Degrees - Communication Studies/Industrial Psychology
Canisius College
Buffalo, NYSkills
- Conflict Resolution
- Transportation Coordination
- Customer Service
- Telephone etiquette
- Team player attitude
- Empathy and understanding
- Problem-solving abilities
- Guest relations
- Active listening
- Adaptability and flexibility
- Organizational skills
- Attention to detail
- Task prioritization
- Customer service excellence
- Professional demeanor
- Exceptional communication
- Strong multitasking
- Active Listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Timeline
Front Desk Concierge
The Spectator Hotel
06.2023 - 08.2023
Beauty Sales Specialist/Assistant to Studio Owner
Merle Norman Cosmetic Studio
11.2016 - 03.2023
Clinique Sales Consultant
Belk Department Store
10.2015 - 09.2016
Clinique Sales Consultant
Dillards Department Store
03.2014 - 09.2015
Bachelor Of Arts Degrees - Communication Studies/Industrial Psychology
Canisius College