Michele Davis
Springfield,Tennessee
Summary
Highly organized Front Desk Receptionist with exemplary multi-tasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Achievements within Profession:
- Subjected to 3 audits, receiving a Forbes 4-Star rating with The Joseph, a Luxury Collection Hotel, Nashville in year 2022.
- Achieved Top 500 Hotels in the World in
Travel + Leisure's May 2023 issue with The Joseph, a Luxury Collection Hotel, Nashville.
- Achieved Nashville's Best Hotel in
Travel + Leisure's May 2023 issue with The Joseph, a Luxury Collection Hotel, Nashville.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
The Joseph, A Luxury Collection Hotel, Nashville
02.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained new staff members in customer service techniques and hotel operations.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Implemented marketing and promotional initiatives to increase occupancy.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Retail Sales Associate
Forever 21
07.2016 - 06.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Science - Communication Studies And Public Relations
Austin Peay State University
Clarksville, TN12.2021
Associate of Science - Communication Studies And Public Relations
Volunteer State Community College
Gallatin, TN12.2019
High School Diploma -
Greenbrier High School
Greenbrier, TN05.2016
Skills
- Hospitality Service
- Forbes Standard Service
- Multi-Tasking
- Organization
- Active Listening
- Interpersonal Skills
- Travel Coordination & Accomodations
- Destination Authority
- Epicurean
- Performance Improvement
- Collaboration with multiple departments to achieve a common goal
Timeline
Front Desk Receptionist
The Joseph, A Luxury Collection Hotel, Nashville
02.2022 - Current
Retail Sales Associate
Forever 21
07.2016 - 06.2017
Bachelor of Science - Communication Studies And Public Relations
Austin Peay State University
Associate of Science - Communication Studies And Public Relations
Volunteer State Community College
High School Diploma -
Greenbrier High School
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