Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Michele Davis

LaGrange,United States

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative III/Administrative Assistant

Troup County Board of Health
Lagrange, GA
11.2009 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Implemented innovative methods for streamlining the customer service process.
  • Provided accurate information about products and services to customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Mentored junior team members and managed employee relationships.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Updated databases with new and modified customer data.
  • Excelled in exceeding daily credit card application goals.
  • Collected deposits or payments and arranged for billing.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Updated system with order specifics and customer details, preferences, and billing information.

Secretary

Tuscaloosa Health & Rehab
Northport, AL
07.2008 - 07.2009
  • Provided assistance with onboarding new employees by preparing orientation materials.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Reviewed invoices for accuracy before submitting them for payment processing.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Coordinated meeting logistics such as room reservations and catering services.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Organized and maintained filing systems for important documents.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
  • Provided administrative support to the Office Manager and other staff members.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Scheduled meetings and sent invitations specifying time and location.
  • Sent and distributed mail and parcels.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.

Education

Some College (No Degree) - General Studies

Morehead State University
Morehead, KY

Skills

  • Inbound and Outbound Calling
  • Account updating
  • Paperwork Processing
  • Data Entry
  • Report Generation
  • Appointment Scheduling
  • Complaint resolution
  • Order Processing
  • Team Development
  • Problem-solving abilities
  • Critical Thinking
  • Account Management
  • Microsoft Outlook
  • Filing
  • Call triaging
  • Follow-up skills
  • Office equipment proficiency
  • Active Listening
  • Customer Relationship Management (CRM)
  • Spreadsheets
  • Dispute Resolution
  • Payment Processing
  • Customer Relations
  • Clerical Support
  • Minute Taking
  • Documentation
  • Research
  • Coordination
  • Multi-Task Management
  • Positive and professional
  • Microsoft Office Suite

Affiliations

  • Family
  • Travel
  • Sports

Accomplishments

  • Faithful Service Award
  • Gold Star in Customer Service

Certification

  • CPR

Timeline

Customer Service Representative III/Administrative Assistant

Troup County Board of Health
11.2009 - Current

Secretary

Tuscaloosa Health & Rehab
07.2008 - 07.2009

Some College (No Degree) - General Studies

Morehead State University

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Michele Davis