Michele Davis
Cape Coral,FL
Summary
Diligent Desired Position with background in providing administrative support and managing office tasks efficiently. Proven track record in organizing schedules, handling correspondence, and maintaining records. Demonstrated strong communication and multitasking skills.
Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Resourceful and experienced worker offering expertise in customer service and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Secretary
Lee County School District
Fort Myers, FL
09.2024 - Current
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Manager
Olive Garden - Darden Restaurants
Fort Myers, FL
10.2021 - 08.2024
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Server, service professional
Olive garden
06.1997 - 10.2021
- Train all new employees by leading by example
- Also, cover manager shifts when they are short or to help cover vacation time
- I have also opened new restaurants
Client Service Representative
Bank of america
07.2015 - 06.2016
- Took care of all clients needs by, but not limited to, servicing accounts, open new accounts, balance drawers and safes, and trained new employees
- Managed customer accounts
- Greeted customers
- Resolved customer issues
- Booked appointments for clients
- Operated the cash register
Education
Diploma -
Trinity high school
Pharmacy degree not completed - Pharmacy
Duquesne University
05.2001
Skills
- Computer and scheduling
- Computers and banking knowledge
Additional Information
Have been with my current job for over 20 years. I started as a server and have learned every position. I now also do service professional shifts which allow me to cover manager shifts when needed and have access to help the company grow.
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Timeline
Secretary
Lee County School District
09.2024 - Current
Manager
Olive Garden - Darden Restaurants
10.2021 - 08.2024
Client Service Representative
Bank of america
07.2015 - 06.2016
Server, service professional
Olive garden
06.1997 - 10.2021
Diploma -
Trinity high school
Pharmacy degree not completed - Pharmacy
Duquesne University