Michele DeLeeuw

Ricoh USA

12.1992 - 05.2025

Led team of up to 20 service technicians in field activities.
Streamlined field operations for improved efficiency and reduced response times.
Assessed staff capabilities regularly while offering ongoing support, mentorship, and coaching to foster a high-performance work environment.
Optimized inventory management systems to reduce costs and eliminate waste.
Coordinated cross-functional teams to complete complex installations on time and within budget constraints.
Established strong relationships with clients, fostering long-term loyalty and repeat business.
Maximized resource utilization by reallocating personnel based on workload demands and skillsets.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
Managed a team of technicians, providing support and guidance for professional development.
Increased team productivity with effective scheduling and resource allocation.