Hi, I’m
Michele De Leon
Project Manager
Fremont,Ca.
Summary
Resourceful Project Manager with 6 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
years of professional experience
Work History
CHAMPION CONSTRUCTION / KB HOME
Project Manager / Office Manager
07.2017 - Current
Job overview
- Manage warranty claims/ projects from KB Home.
- Process work orders and po's for subcontractors. Follow up on all work orders sent to subcontractors.
- Work with 100+ contractors every day.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
BOBCAT CENTRAL / BIG VALLEY TRACTOR
Warranty Admin /Service Writer
05.2015 - 04.2017
Job overview
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching field technicians.
- Greeted customers at counter and provided excellent customer service. Answered phones and emails throughout the day.
- Order parts for jobs and issued parts to technicians to complete customers' repairs.
- Streamlined repair order processes for increased efficiency and productivity.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation for all service departments (5 stores).
- Process and justify all warranty claims for entire company (all 5 location’s)
- Maintained through records of all warranty claims, ensuring accurate documentation and timely submissions and manage payments.
- Assisted in training new staff members on warranty procedures, contributing to well-informed team capable of handling complex claims efficiently.
- Detailed payment options and explained price, receipt and billing details to customers.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
WATTS EQUIPMENT COMPANY
Dispatcher /Customer Service Representative
10.2012 - 05.2015
Job overview
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Directed dispatching, routing, and tracking of 35 fleet vehicles.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Collaborated with other departments to streamline processes and improve overall operational efficiency.
- Maintained strong relationships with technicians, promoting open communication lines for updates on job status and completion times.
- Ensured accurate billing information by diligently tracking completed work orders and necessary parts or materials used in each job.
- Monitored company fleet using GPS technology, ensuring technicians arrived at their destinations promptly and safely.
- Contributed to increased first-time fix rates by dispatching the appropriate technician based on skill set and experience level for each job type.
NATIONAL BUDGET PLANNERS
Certified Credit Counselor/Call Center Team Lead
02.2011 - 10.2012
Job overview
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.
- Developed training programs to enhance agent skill sets, leading to improved performance metrics across the board.
- Improved clients'' financial situations by developing customized debt management plans.
- Assisted clients in reducing credit card debt through strategic negotiation with creditors.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
COMERFORD'S SERVICE EXPERTS HVAC
Dispatcher
06.2005 - 10.2008
Job overview
- Schedule and dispatch workers to appropriate locations according to customer requests, specifications, or needs.
- Relay work orders, messages, and information to or from work crews, supervisors, and field workers.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
- Coordinated emergency services during after-hours shifts, ensuring prompt responses to critical situations.
- Organized regular team meetings to discuss performance metrics, ongoing challenges, and strategy updates for the service department.
- Mentored new and current customer service and technical support representatives to maximize performance.
Education
Hayward High SchoolHayward, CA
High School Diploma
5 2004
Skills
- Schedule Management
- Work flow planning
- Project Management
- Staff Management
- Customer Service
- Billing
- Complaint resolution
- Resource Coordination
- Warranty processing
- Payroll Processing
- Data Management
Timeline
Project Manager / Office Manager
CHAMPION CONSTRUCTION / KB HOME
07.2017 - Current
Warranty Admin /Service Writer
BOBCAT CENTRAL / BIG VALLEY TRACTOR
05.2015 - 04.2017
Dispatcher /Customer Service Representative
WATTS EQUIPMENT COMPANY
10.2012 - 05.2015
Certified Credit Counselor/Call Center Team Lead
NATIONAL BUDGET PLANNERS
02.2011 - 10.2012
Dispatcher
COMERFORD'S SERVICE EXPERTS HVAC
06.2005 - 10.2008
Hayward High School
High School Diploma
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