Michele Del Rosario
Plantation,FL
Summary
Accomplished Administrative Assistant Associate at AMMMA Investors, adept in document management and customer service, significantly enhanced booking efficiency and client satisfaction. Leveraged critical thinking and Excel expertise to streamline operations and support financial transactions, demonstrating a strong ability to manage sensitive information and improve office productivity.
Overview
15
15
years of professional experience
Work History
Administrative Assistant Associate
AMMMA Investors
01.2018 - Current
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Maintained accurate records of client transactions and correspondence within company database systems.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Secretary
Del Rosario Insurance
01.2016 - 05.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Production Assistant
Freelance
09.2014 - 12.2017
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Sales Associate
Target
10.2009 - 03.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Science - Film And Video Production
Full Sail University
10.2014
Skills
File Organization
Document Management
Spreadsheet Creation
Calendar Management
Travel Arrangements
Customer Service
Time Management
Critical Thinking
Computer Skills
Excel spreadsheets
Data Entry
Timeline
Administrative Assistant Associate
AMMMA Investors
01.2018 - Current
Secretary
Del Rosario Insurance
01.2016 - 05.2018
Production Assistant
Freelance
09.2014 - 12.2017
Sales Associate
Target
10.2009 - 03.2013
Bachelor of Science - Film And Video Production
Full Sail University