MICHELE DE MELLO
Thousand Oaks,CA
Summary
Accomplished Business Manager and Customer Success offering over nine years of experience, enhancing business processes to ensure growth and achieving market penetration in challenging territories. Expert in increasing productivity and customer satisfaction while driving revenue, renewals, and sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Renewals Specialist Trilingual
BeyondTrust
10.2021 - Current
- Ability to effectively communicate with internal and external stakeholders
- Pursued timely interactions with existing clients to gauge satisfaction, resolve objections, and secure contract renewals.
- Good understanding of CyberSecurity/Software.
- Maintaining accurate customer master records, including licenses, software expiration dates, and shipping addresses, and updating customer contact information through SalesForce.
- Responsible for managing a high volume of customers and thrives in fast-paced environment, as well as tracking towards listed renewal KPIs
- Achieved established KPI for company, global team and individual performance through teamwork and focus on customers.
- Liaised with sales, marketing, support, and management teams to develop solutions and accomplish shared objectives.
- Resolved all vendor and account problems efficiently while exceeding renewals quotas by 95% renewals on time.
- Surpassed growth targets and revenue projections by achieving annual renewal by 104% in 2022.
- Experience in working with customers, partners, and distributors in Portuguese, Spanish, and English speakers in cybersecurity environment.
Business Manager
VivaReal Internet
01.2012 - 04.2016
- Assisted in defining and optimizing customer business processes and procedures to facilitate service.
- Managed multiple schedules for five accounts executives and planned and executed smaller-team communications, meetings, and events.
- Provided detailed data, information, and resources in preparation for meetings and calls with Sales VP.
- Maintained ongoing client communications and responded to issues.
- Work with VP Marketing & VP Products to develop, execute, and deliver compelling, innovative, and efficient results.
- Responsible for resolving problems, identifying and analyzing trends, monitoring competitor activities, and responding to customer needs.
- As manager, I received three times awards as manager of year.
Credit Supervisor
Group Sabemi
02.2010 - 09.2011
- Led team responsible for forty key enterprise accounts on Financial Services (loan to employees from government).
- Credit Analysis – Performing collateral analysis, loan structuring, and pricing.
- Training and developing teams in all loan operations and preparing credit presentations for key enterprises.
- Assist employees in determining margins, identifying resources, and assessing future potential business.
- Coordinated between departments to facilitate cohesive business approach.
- Follow up internal rules from banks and government agencies and provide training to our partners and staff.
Unit Financial Coordinator PL
Crediare
05.2006 - 10.2009
- Management of team of twenty account executives focused on financial products.
- Effective participation validation of contracts of personal loans and credit cards.
- Credit analysis, Risk, and fraud detection.
- Manage credit portfolio and conduct extensive credit analysis/underwriting, including gathering, analyzing, and interpreting all credit information types on existing and prospective customers from team.
- Management risk and compliance through practical project, contract, and operation.
- Developed KPI analysis, planning, and strategy for improvement of short to long-term performance indicators.
- Managed schedules, organized office functions, and oversaw daily operations of 20 employees.
- Trained team with sales best practices, conducting workshops and coaching sessions to improve sales performance.
Education
Associate of Arts - Social & Behavioral Science
Moorpark College
Los Angeles, CA06.2023
Bachelor's Degree - Business Administration
Leonardo Da Vinci University
Brazil2012
Postgraduate - Strategic People Management
Leonardo Da Vinci University
Brazil2011
Skills
- Energetic Interpersonal skills
- Customer Success
- Strong attention to detail
- Renewal Opportunities
- Software Licensing
- Quote Activities
- Critical Thinking Skills
- Salesforce - CRM & Analysis
Communication
Portuguese | English | Spanish
Timeline
Renewals Specialist Trilingual
BeyondTrust
10.2021 - Current
Business Manager
VivaReal Internet
01.2012 - 04.2016
Credit Supervisor
Group Sabemi
02.2010 - 09.2011
Unit Financial Coordinator PL
Crediare
05.2006 - 10.2009
Associate of Arts - Social & Behavioral Science
Moorpark College
Bachelor's Degree - Business Administration
Leonardo Da Vinci University
Postgraduate - Strategic People Management
Leonardo Da Vinci University
Similar Profiles
NAYOVI LEONNAYOVI LEON
Application Analyst at BeyondTrustApplication Analyst at BeyondTrust
Ralph MabvudzaRalph Mabvudza
Project Manager| Professional Services at BeyondTrustProject Manager| Professional Services at BeyondTrust
Matt RamseyMatt Ramsey
SLED Partner Manager at BeyondTrustSLED Partner Manager at BeyondTrust
Alejandro AguilarAlejandro Aguilar
Account Executive - Enterprise US Southeast at BeyondTrustAccount Executive - Enterprise US Southeast at BeyondTrust
Erick TeranErick Teran
General Manager at Panda ExpressGeneral Manager at Panda Express