Michele Desmet
Mooresville,NC
Summary
Dynamic Order to Cash AR Manager skilled in cash flow management and operational efficiency. Proven track record in enhancing collection strategies, leading teams, and executing root cause analysis to drive significant improvements. Adept at collaborating cross-functionally to optimize processes and achieve organizational goals.
Overview
22
22
years of professional experience
Work History
Order to Cash AR Manager
PGW Auto Glass, LLC
Pittsburgh, PennsylvaniaPA
02.2019 - Current
- Develop OTC operational plans to enhance workflow efficiency, and optimize cash flow.
- Manage collection strategies to recover outstanding debts, while minimizing financial losses.
- Collaborate cross-functionally with sales, management, and operations to improve operational effectiveness.
- Perform root cause analysis and execute necessary changes for improvement.
- Prepare monthly financial Accounts Receivable reports for senior management review.
- Coordinate via phone and on-site meetings with customers to ensure accurate invoicing, timely payments, and resolution of disputes.
Credit Collections Manager
VEKA Inc.
Fombell, Pennsylvania
02.2012 - 02.2019
- Managed credit collection processes to minimize overdue accounts.
- Collaborated with sales team to resolve customer disputes effectively.
- Provided training and guidance to team members regarding collections policies, procedures, and best practices.
- Participated in weekly meetings with senior management team to discuss performance metrics and identify areas for improvement.
- Analyzed customer payment patterns and credit worthiness for effective collections management.
- Prepared monthly reports on delinquency, aging analysis, bad debt write-offs, and other related activities.
Director, Credit and Accounts Receivable
Hudson Global Resources
Pittsburgh, Pennsylvania
03.2003 - 02.2012
- Facilitated regular meetings with department heads to evaluate strategic asset management initiatives.
- Collaborated with senior leadership to define long-term company objectives, including accounts receivable metrics.
- Formulated comprehensive project plans detailing timelines, goals, budgets, and staffing needs.
- Executed strategies to enhance operational processes in Billing, Credit, Collections, and Cash Application departments.
- Trained nearshore support teams in South America to ensure effective service delivery.
Education
Bachelor of Science - Business Administration And Management
ITT Technical Institute
Pittsburgh, PA05-1999
Skills
- Cash flow management
- Root cause analysis
- Operational efficiency
- Team leadership
- Data analysis
- Policy and procedure development
Timeline
Order to Cash AR Manager
PGW Auto Glass, LLC
02.2019 - Current
Credit Collections Manager
VEKA Inc.
02.2012 - 02.2019
Director, Credit and Accounts Receivable
Hudson Global Resources
03.2003 - 02.2012
Bachelor of Science - Business Administration And Management
ITT Technical Institute
Similar Profiles
Sandra LukacsSandra Lukacs
Accounting Analyst at PGW Auto Glass, LLCAccounting Analyst at PGW Auto Glass, LLC
Macie RayMacie Ray
Line associate at Pgw Auto Glass, LLCLine associate at Pgw Auto Glass, LLC
Rjay GrahamRjay Graham
Crew Member at Limerick spirits LLCCrew Member at Limerick spirits LLC
Dale McBrideDale McBride
Vintage Reseller at Self EmployedVintage Reseller at Self Employed
Jessica SextonJessica Sexton
Registered Nurse (RN) at Bridgeport HospitalRegistered Nurse (RN) at Bridgeport Hospital