Michele Donahue
Baldwinsville,NY
Summary
A dynamic professional with a proven track record at Tailwater Lodge, adept in customer communication and data entry. Spearheaded initiatives that significantly increased sales and client satisfaction. Known for strong enthusiasm and a strategic approach to achieving sales goals, I excel in fostering client relationships and driving revenue growth. I have been able to manage from start to finish over 600 weddingsin my latest career path. With my peak year ending at 111 weddingsin 2022. I sold, contracted, detailed and helped execute all of these weddings. One of my best skills is adaptability with clients and ever changing climate of the economy.
Overview
26
26
years of professional experience
Work History
Wedding Sales Coordinator
Tailwater Lodge
10.2016 - Current
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Corporate Sales Manager
Gennesee Grande
10.2015 - 10.2016
- Launched cross-selling initiatives across departments resulting in additional revenue streams for the company.
- Established strong client relationships for enhanced customer satisfaction and loyalty.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased corporate sales by developing and implementing effective sales strategies.
- Implemented CRM systems to track and manage leads effectively, improving conversion rates.
- Negotiated lucrative deals with key clients, securing long-term contracts and driving revenue growth.
- Built relationships with customers and community to establish long-term business growth.
Banquet Manager
Craftsman Inn & Conference
01.2009 - 10.2015
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
- Interpreted instructions to schedule and set up events to client specifications.
- Liaised with catering department about event changes and implemented requested adjustments.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Ensured timely preparation of food and beverage stations, resulting in smooth event execution.
Assistant Manager
Craftsman Inn & Conference
01.2007 - 01.2009
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Server/Bartender
Craftsman Inn & Conference
08.1998 - 12.2006
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Highschool Diploma -
Liverpool Highschool
Liverpool, NY1997
Skills
- Customer communication
- Data entry
- Goals and performance
- Strong enthusiasm
- Sales reporting
Accomplishments
2023 Marketing and Sales Award recipient at the Crystal Ball awards.
Timeline
Wedding Sales Coordinator
Tailwater Lodge
10.2016 - Current
Corporate Sales Manager
Gennesee Grande
10.2015 - 10.2016
Banquet Manager
Craftsman Inn & Conference
01.2009 - 10.2015
Assistant Manager
Craftsman Inn & Conference
01.2007 - 01.2009
Server/Bartender
Craftsman Inn & Conference
08.1998 - 12.2006
Highschool Diploma -
Liverpool Highschool
Similar Profiles
Nadia WhiteNadia White
Banquet Server at Tailwater Lodge Altmar, Tapestry Collection by HiltonBanquet Server at Tailwater Lodge Altmar, Tapestry Collection by Hilton
Susan AlleySusan Alley
Executive Assistant at Tailwater E&PExecutive Assistant at Tailwater E&P
William MwanzaWilliam Mwanza
Lodge Manager at University of Zambia Graduate School of Business Lodge (UNZA-GSB Lodge)Lodge Manager at University of Zambia Graduate School of Business Lodge (UNZA-GSB Lodge)
Robin GilbertRobin Gilbert
General Manager at Feast American Diner LLC - Denny's RestaurantGeneral Manager at Feast American Diner LLC - Denny's Restaurant
Terry CoseoTerry Coseo
Claims Specialist at CNA InsuranceClaims Specialist at CNA Insurance