Michele Doose
The Villages,FL
Overview
29
29
years of professional experience
Work History
Warehouse Packer, Sorter, Etc.
Amazon
Baltimore, MD
12.2015 - Current
- Added packed boxes to conveyor belts for movement to shipping stations.
- Created shipping labels to complete daily order processing.
- Loaded merchandise into specific packages suited for product dimensions.
- Packed, weighed and shipped items per customer specifications.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Stocked and organized products in warehouse for easy accessibility and order fulfillment.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.
- Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
Driver Coordinator
Hampshire County Committee On Aging
03.2009 - 05.2014
- Increased customer satisfaction by addressing concerns promptly and implementing necessary changes in processes as needed.
- Developed strong relationships with clients, resulting in increased business referrals and repeat customers.
- Worked with our elderly patients offering transportation to ensure inclusion in their communities.
- Transportation to and from their doctors, senior centers, grocery shopping and pharmacies.
Restaurant Shift Manager
McDonald's
05.1995 - 03.2009
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Optimized staff scheduling for seamless service delivery during peak hours, ensuring all shifts were adequately covered.
- Increased efficiency of kitchen operations by working closely with chefs and kitchen staff to optimize workflows and minimize food preparation times.
- Streamlined inventory management processes, reducing waste and lowering overall food costs for the restaurant.
- Managed the daily activities of up to 25 staff members, providing guidance and support while ensuring accountability for individual performance.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Cross-trained crew members on different duties to increase coverage.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Reduced employee turnover by fostering a positive work culture that emphasized teamwork, communication, and mutual support among staff members.
- Assisted in budget preparation by closely monitoring expenses and identifying areas where cost-saving measures could be implemented without compromising quality or service levels.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Contributed to the development of new operational procedures that streamlined processes, resulting in improved overall productivity.
- Monitored employee food handling, safety and uniform requirements.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Collaborated with restaurant management to develop marketing strategies that increased foot traffic during slow periods.
- Communicated with health inspectors during inspections and resolved issues found.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Checked and monitored inventory levels to reorder items.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
- Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
- Conducted regular performance evaluations for team members, providing constructive feedback and setting clear goals for improvement where needed.
- Coordinated with vendors to maintain optimal inventory levels while securing favorable pricing on supplies through effective negotiation tactics.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Purchased food and cultivated strong vendor relationships.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Developed unique events and special promotions to drive sales.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maximized quality assurance by completing frequent line checks.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
GED -
05.1995
Timeline
Warehouse Packer, Sorter, Etc. - Amazon
12.2015 - Current
Driver Coordinator - Hampshire County Committee On Aging
03.2009 - 05.2014
Restaurant Shift Manager - McDonald's
05.1995 - 03.2009
Lincoln Academy - GED,