Michele Downey
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Housekeeping Supervisor
Legend Senior Living
Jacksonville, FL
10.2021 - Current
- Created and implemented daily cleaning schedules for staff members.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the community to ensure a smooth flow of operations.
Customer and Dispatching Service Representative
Waste Management
Pompano Beach, FL
09.2008 - 12.2017
- Processed incoming orders from customers via phone, email or fax.
- Resolved customer complaints in a timely manner by identifying problems and providing solutions.
- Developed positive relationships with customers through courteous communication techniques.
- Utilized various software systems to facilitate movement, planning and scheduling.
Credit Specialist
Verizon (Bell Atlantic)
Ewing, NJ
09.1999 - 07.2006
- Verified accuracy of customer information, including income and employment status.
- Collaborated with internal departments such as sales, accounting, legal, operations, and collections teams to resolve outstanding issues with customers' accounts.
- Reviewed credit applications to assess credit worthiness of potential customers.
Skills
- Customer Service-Focused
- Problem Resolution
- Building Rapport
- Problem-Solving Abilities
Timeline
Housekeeping Supervisor
Legend Senior Living
10.2021 - Current
Customer and Dispatching Service Representative
Waste Management
09.2008 - 12.2017
Credit Specialist
Verizon (Bell Atlantic)
09.1999 - 07.2006