Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Michele Dragt

Clifton Park

Summary

Motivated professional eager to embrace new challenges. Demonstrates strong work ethic and adaptability, with proficiency in spreadsheets and numerical analysis. Capable of working independently and rapidly acquiring new skills.

Overview

22
22
years of professional experience

Work History

Client Service Representative

Paychex Inc
Albany
07.2025 - Current
  • Processed client payrolls efficiently and accurately.
  • Managed client communications through phone and email support.
  • Educated clients on Paychex services and solutions available to them.
  • Maintained detailed records of client interactions and feedback.
  • Provided customer service support to clients in a timely and efficient manner.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
  • Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
  • Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.

Payroll Cnversion and Extraction Specialist

Paychex Inc
Albany
08.2018 - 07.2025
  • Collected client data, employee records, and wage information from various payroll providers.
  • Utilizing VBA scripts and Excel-transformed data for payroll system import.
  • Verified wage data against tax returns and year-to-date reports to guarantee accuracy of W2s during year-end processing

Payroll Implementation Specialist

Paychex Inc
Albany
08.2013 - 08.2018
  • Coordinated client implementations to ensure smooth onboarding processes.
  • Enter client, employee, and wage information into payroll system through manual input or import methods.
  • Confirm balanced year-to-date wages to ensure precise W-2 reporting at year-end.
  • Verified tax deposits made to federal and state agencies.
  • Engaged clients for initial payroll verification to ensure accuracy of entered information and facilitate flawless first payroll processing.

Payroll Specialist

Paychex Inc
Albany
06.2003 - 08.2013
  • Processed payroll transactions using Paychex Payroll system.
  • Managed employee compensation changes and tax withholding adjustments.
  • Ensured compliance with federal, state, and local payroll regulations.
  • Managed multiple tasks simultaneously while meeting deadlines consistently.
  • Performed manual calculations for retroactive pay adjustments or special payments as required.
  • Solved complex problems related to payroll processing quickly and efficiently.
  • Processed garnishments, child supports, and levies in accordance with federal and state laws.
  • Handled the setup and validation of direct deposit instructions for employees.

Education

Lakewood High School
Lakewood OH
06-1981

Skills

  • Microsoft applications
  • Attention to detail
  • Time management
  • Data entry and imports
  • Analytical skills
  • Payroll and tax compliance
  • Onboarding coordination
  • Year-end reporting
  • Effective communication
  • Deadline management

Affiliations

  • Bowling, league secretary for past 15 years. Currently bowls twice a week.
  • Former youth director.

Accomplishments

  • Graduated top 10% of high school class.
  • National Honor Society member

References

References available upon request.

Timeline

Client Service Representative

Paychex Inc
07.2025 - Current

Payroll Cnversion and Extraction Specialist

Paychex Inc
08.2018 - 07.2025

Payroll Implementation Specialist

Paychex Inc
08.2013 - 08.2018

Payroll Specialist

Paychex Inc
06.2003 - 08.2013

Lakewood High School

Similar Profiles

CREATE PROFILE