Michele Drake
Olathe,KS
Summary
Responsible childcare professional experienced in guiding children and documenting learning and development. Background leading fun activities to teach new skills and encourage growth. Offers current CPR and First Aid certifications paired with in-depth knowledge of children's emotional and social development. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
Certification
Work History
Childcare Provider
College Church Learning Center
Olathe, KS
08/01/04 - Current
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Observed children's behavior and development, communicate information with parents.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Encouraged positive interactions between children by providing supervision at all times.
- Developed positive relationships with families by communicating regularly about their child's development.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Assisted children in development of social, communication and problem-solving skills.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Planned and implemented engaging activities to encourage creativity and expression.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Guided children through engaging and productive activities to foster fun learning environment.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Developed and implemented lesson plans and activities for children of various ages.
- Recorded child behavior, food and medication information for supervisors.
- Observed and monitored children's play activities.
- Maintained safe play environment.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Provided nurturing and appropriate environment for children ranging in age from 19months to 2 years.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Children's Check In Coordinator
Heartland Community Church
Olathe, KS
10/01/12 - 08/31/23
- Analyzed data to identify trends in customer behavior and preferences.
- Developed strategies to improve operational procedures.
- Coordinated with other departments to ensure projects were completed on time.
- Organized team events to promote a positive work environment.
- Provided technical support to staff members regarding software applications and hardware systems.
- Monitored inventory levels and ordered additional supplies as needed.
- Drafted reports summarizing progress on various projects for upper-level management review.
- Conducted regular training sessions for volunteers on new software programs or processes.
- Maintained calendars of upcoming events, meetings and deadlines.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Conducted interviews with potential volunteer candidates for open positions within the organization.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Maintained records of customer needs and preferences.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to new volunteers to supply knowledge of various company programs.
- Trained volunteers on best practices and protocols while managing teams to maintain optimal productivity.
- Guided volunteers in handling difficult or complex problems.
- Interpreted and explained work procedures and policies to brief volunteers.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recruited, interviewed and selected volunteers to fill vacant roles.
- Reviewed reports on weekly attendance attendance.
Education
Some College (No Degree) - Interior Design
Johnson County Community College
Overland Park, KSSkills
- CPR Training
- Interpersonal Relationships
- Recordkeeping Requirements
- Complaint Resolution
- Call Management
- Paperwork Processing
- Data Entry
- Inbound and Outbound Calling
- Account Updating
- Appointment Scheduling
- Dispute Resolution
- Adaptive Team Player
- Typing Proficiency
- Active Listening
- Retail Sales Customer Service
- Prioritization
- Customer Relations
- Conflict Resolution
- Report Preparation
- Problem-Solving Abilities
- Microsoft Excel
- Positive and Professional
- Call Center Operations
- Professional Telephone Demeanor
- Administrative Support
- Client Relations
- Account Management
- Tactful and Diplomatic
- Multi-Task Management
- Complaint Handling
Certification
- CPR certification for adults, children and infants
- Ongoing continuing education on various subjects
- Valid Class C drivers license and good driving record
Similar Profiles
Kearstin WalztoniKearstin Walztoni
Administrative Assistant at Abundant Life Church Learning CenterAdministrative Assistant at Abundant Life Church Learning Center
Ava FarlowAva Farlow
Childcare Assistant Teacher at Creative Learning Center at Second Baptist ChurchChildcare Assistant Teacher at Creative Learning Center at Second Baptist Church
Analecia AllenAnalecia Allen
Pre-School Teacher at International Harvest Church Learning CenterPre-School Teacher at International Harvest Church Learning Center