MICHELE D. SCANNICCHIO
Flower Mound,Texas
Summary
Received a Strong on corporate auditing for a high risk department.
Overview
13
13
years of professional experience
Work History
Loan Portfolio Manager
Fleet Home Equity USA
10.1996 - 09.1998
- Direct managerial responsibility for the Loan Support, Remittance and Customer Service departments. Supervised a staff of 10 Loan Support Specialists and Remittance Clerks dedicated to the functions of cash drawer management (cash control), payoff quoting and posting, verification of mortgages, monthly interest check disbursement, NSF check handling, account alterations and adjustments, and other loan related transactions. With respect to the Customer Service area, supervised a staff of 12 Research and Information Specialists responsible for customer service and customer inquiries and complaints, thoroughly documenting customer contact, tracking work assignments and proper resolution of all customer problems. Responsible for all internal and external audit preparation and presentation. Ensure regulatory compliance, as well as Compliance, Audit and Legal areas in carrying out departmental responsibilities.
- (A subsidiary of Fleet Financial Group, Boston, MA)
Remittance Manager
Fleet Finance, Inc.
10.1990 - 10.1996
- Responsible for remittance administration for a national finance institution holding in excess of $2.2 billion in outstanding consumer finance and real estate mortgages. Review, analyze and monitor the work of data entry and clerical functional employees engaged in remittance processing activities (i.e.: payment processing, NSF retractions, branch balancing, etc.). Interfaced with corporate accounting and support departments in the reconciliation of various loan payment related journal entries and outstanding items. Responsible for the initial conversion of branch network remittance processing to company-wide centralization of payment processing. Developed and established the Remittance Center for Fleet Finance, Inc. which processed in excess of 70,000 payments monthly.
- (A subsidiary of Fleet Financial Group, Boston, MA)
Customer Service Representative
Fleet Finance, Inc.
01.1990 - 10.1990
- Performed cash drawer maintenance (posting, balancing, and deposits). Processed payoffs and paid out files, provide credit references, originated mortgage loan applications. Responded to customer inquiries and general information concerning loan accounts.
- (A subsidiary of Fleet Financial Group, Boston, MA)
Junior Secretary/Shipping Clerk
Datacorp, Inc.
01.1988 - 08.1988
- During High School, part-time employment responsible for UPS shipping of all microfiche materials. Handled customer inquiries and general correspondence. Resigned to attend college in August 1988 through December 1989.
Office Clerk
Sunkist/Canada Dry Soft Drinks, Inc.
09.1985 - 12.1987
- During High School, part-time employment providing data entry for Quality Control, Market Research, Inter-Office Laboratory, and Franchise departments. Typing of contractual agreements, correspondence, and quality assurance reports.
Education
No Degree -
Georgia College
Milledgeville, GASkills
Equity valuation
Client relations
Client relationship management
Client interfacing
Fundamental analysis
Developing proposals
Due diligence
Presentation skills
Data analytics
Data acquisition
Performance attribution
Annual performance reviews
Identifying opportunities
Risk rating
Attention to detail
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Organizational skills
Adaptability and flexibility
Team building leadership
Timeline
Loan Portfolio Manager
Fleet Home Equity USA
10.1996 - 09.1998
Remittance Manager
Fleet Finance, Inc.
10.1990 - 10.1996
Customer Service Representative
Fleet Finance, Inc.
01.1990 - 10.1990
Junior Secretary/Shipping Clerk
Datacorp, Inc.
01.1988 - 08.1988
Office Clerk
Sunkist/Canada Dry Soft Drinks, Inc.
09.1985 - 12.1987
No Degree -
Georgia College