Summary
Overview
Work History
Education
Skills
Timeline
Generic
Michele Duke

Michele Duke

Phoenix

Summary

Dynamic technology leader with extensive experience at Wells Fargo, driving strategic technology initiatives and regulatory compliance. Proven track record in project management and risk management, successfully enhancing data capabilities and stakeholder engagement. Adept at building high-performing teams and fostering relationships, delivering impactful solutions that support organizational goals.

Overview

27
27
years of professional experience

Work History

Vice President, Technology Business Services Senior Manager

Wells Fargo
Phoenix
08.2006 - Current
  • Lead the Wells Fargo Technology Recovery and Resolution Planning (RRP) team responsible for directing and ensuring completion of the firm wide RRP technology plans and projects.
  • In this leadership position, I'm responsible for the development and execution of strategic plans to ensure appropriate demonstrability and sustainability of technology across Recovery and Resolution plans submitted annually to the FRB and FDIC.
  • Manage a team of senior level resources responsible for specific technology capabilities enabling the firm to recovery from financial stress and, if necessary, resolve the bank in an orderly fashion to avoid burdening the US government.
  • Develop and drive execution against the technology strategy for RRP to ensure growth and maturity of the capabilities as stated in the firm's annual submissions.
  • Provide executive content and communications while building relationships with Senior Technology leaders to ensure accuracy and understanding of technology as stated in the firm's annual submissions.
  • Build and maintain strong relationships with key senior partners such as Technology Risk Management, Independent Risk Management, Recovery and Resolution Planning Office (RRPO), Legal, Enterprise Information Security, and Data Management & Insights to ensure accurate technology content.
  • Provide leadership and strategic direction for the Technology Separability content within our plan submissions. This enables the company to plan for the execution of divesting portfolios or businesses to restore our financial stability during a time of stress.
  • Partner with key technology resources across the Wells Fargo Technology organization, including systems architects and engineers, to ensure accuracy of systems transferred during a divestiture along with impediment definition and documentation to mitigate those impediments.
  • Partner and collaborate with a variety of business areas to ensure appropriate technology content in the Recovery and Resolution plans; areas include Funding & Liquidity, Derivatives and Trading, Financial Projectections, Payment Clearing and Settlement among others.

Vice President, Technology Area Manager

Wells Fargo
Phoenix
01.2006 - Current
  • Led the Enterprise Data Management Services Team, which is a part of the Technology Operational Process and Data management (TOPDM) organization providing data integration analytics, design, and support to the enterprise ensuring data capabilities between processes, systems, and technology.
  • Provided management support and resources, subject matter expertise, and project sponsorship for several initiatives within the Information Technology Asset Management (ITAM) Target Operating Model (TOM) including but not limited to areas of inventory aggregation of information technology assets, partnering with enterprise teams to ensure data is prepared and accurate to implement into the appropriate system of record, which is the Remedy Asset module.
  • Managed a team of analysts and engineers responsible for providing requirements, data analytics, and development support in support of such processes as Fixed Asset Reconciliation, Cost Volume Recovery aggregation and integration, along with Reverse Logistics enabling the enterprise to appropriate track and support financials related to physical information technology assets.
  • Provided management of all changes including business analysis, data analysis, and support for enhancements to applications and processes for the following: Remedy Asset Module bulk import processing into Remedy, Fixed Asset (FA) Reconciliation, Reverse Logistics processes, and Cost Volume Recovery (CVR) processing for many business partners across technology infrastructure to ensure all work is in alignment with the TOPDM and ITAM TOM strategic direction along with being prioritized against both tactical and strategic business direction.
  • Partnered with the Enterprise Data & Analytics (EDA) team to ensure accurate, scalable, and maintainable integration between the ERW application and the Teradata EIWP platform in order to present data to the ERW user via the application interface; ensure server level agreements are in place and managed.
  • Managed the effort to implement an Electronic Reconciliation Workspace (ERW), a component of the Software Asset Management (SAM) program, to provide a repository, and the ability to automate and track discovered software against software entitlements ensuring compliance and auditability for software across the enterprise organization; continue to provide enhancements and production support for the application in partnership with the CIO organization for all phases of the Software Development Lifecycle (SDLC).
  • Responsible for providing guidance and design of key processes to create efficiencies related to business and technology operations.
  • Partnered and fostered relationships with senior business leaders to define, communicate, and execute on business strategy through appropriate technology system implementations.
  • Resource planning to ensure alignment to incoming project requests resulting in on time/on budget delivery of systems.
  • Financial management of base and incremental budgets to ensure appropriate base allocation and incremental recovery.

Vice President, Technology Manager

Wells Fargo
Phoenix
01.2006 - Current
  • Led the Enterprise Access Management (EAM) Support Management Team providing enablement to the EAM Operations teams ensuring capabilities between processes, systems, and technology responsible for:
  • Managed all changes and enhancements to applications, and processes within EAM and our IST and ERMT partners in the CIO organization to ensure all work is in alignment with the Identity and Access Management (IAM) Initiative direction and prioritized against both tactical and strategic business direction.
  • Provided and ensured a consistent evaluation of reporting in order to establish a set of reports that provide EAM monthly business reporting as well as metrics for teams to manage their daily work.
  • Evaluated and provided subject matter experts (SMEs) for all EAM projects.
  • Provided third-level support for EAM Services issues for remediation.
  • Provided Quality Assurance (QA), process, research and audit requests, documentation, procedures and BCP for EAM.
  • Served as primary liaison to EAM, IS, EIM, IST and EA architecture teams.
  • Provided oversight and consultation for EAM vendor management and decisions affecting EAM services.
  • Provided oversight and coordination of all new business moving into EAM from other lines of business across the enterprise.
  • Ensured dedicated resources to enable appropriate Product and Service management capabilities for all applications across EAM.
  • Partnered with senior business leaders to define, communicate, and execute on business strategy through appropriate technology system implementations.
  • Provided resource planning to ensure alignment to incoming project requests resulting in on time/on budget delivery of systems.
  • Provided financial management of multiple accounting units to ensure appropriate base allocation and incremental recovery. Base budget of approximately $2 million.

Vice President, Technology Manager

Wells Fargo
Phoenix
01.2006 - Current
  • Led a diverse technology team consisting of Application Engineers, Server Engineers, Technology Managers, and Technical Project Managers supporting 15+ Telecom Expense Management and production tools for business partners in the Technology Governance (EACO) and Technology Infrastructure Services (TIS) Technology Operations Group (TOG) providing the following:
  • Provided the end-to-end delivery of technology services including infrastructure, enhancements, and maintenance in use enterprise-wide.
  • Responsible for fostering and maintaining the executive customer relationships for 30+ applications on a wide variety of platforms.
  • Responsible for a $2.5 million dollar migration from the legacy Wachovia Telecom Expense Management application to the combined company telecom solution; this application supports over $20 million per month in financial transactions.
  • Responsible for partnering with senior business leaders to define, communicate, and execute on business strategy through appropriate technology system implementations.
  • Responsible for resource planning to ensure alignment to incoming project requests resulting in on time/on budget delivery of systems.
  • Responsible for financial management of multiple accounting units to ensure appropriate base allocation and incremental recovery. Base budget of approximately $2 million.
  • Provided management oversight for all levels of project implementation.
  • Responsible and accountable for establishment of application security plans, internal audit controls, and BCP simulations.

Vice President, Technology Manager

Wells Fargo
Phoenix
01.2006 - Current
  • Joined Wells Fargo in 2006 with the direction to create a new Development, Business Analysis, and Project Management to support brand new in-house developed applications in support of Enterprise Compliance Risk Management; this included defining and implementing a strategy for building a team consisting of Wells Fargo India Services (WFIS) from the ground up as well as creating the appropriate mix of base/incremental resources in the United States.
  • This team became known as the Enterprise Risk Management Team (ERMT) and built/supported the following risk and compliance applications: Risk Control Self-Assessment (RCSA), Centralized Issue and Corrective Action Tracking (CICAT), Compliance Risk Analysis System (CRAS), Operational Risk Reporting (ORR), and Vendor Management System of Record (SOR).
  • Responsible for the management of a large diverse technology team including technology management, senior architects, developers, business analysts, and project managers based both domestically and in Hyderabad, India.
  • This team was responsible for providing enterprise technology solutions to Wells Fargo Compliance and Enterprise Risk Management on a distributed environment utilizing a wide variety of technology platforms including Microsoft .NET, SQL Server, Business Objects, MS Reporting Services, and Oracle databases.
  • Responsible for the implementation and enforcement of best practices within the software development team to ensure code development stability and a repeatable release process including the build out and operationalization of the Operational Risk Reporting platform to provide cross-application reporting to ensure an integrated view of risk.
  • Responsible for financial management of multiple accounting units to ensure appropriate base allocation and incremental recovery. Base budget of approximately $1 million with incremental project recovery at over $6 million.
  • Responsible for partnering with senior business leaders to define, communicate, and execute on business strategy through appropriate technology system implementations.
  • Responsible for resource planning to ensure alignment to incoming project requests resulting in on time/on budget delivery of systems.
  • Responsible for ensuring development managers and technical leads work in partnership with the business community to evaluate system defects, application enhancements, and project deliverables to allow for appropriate sequencing and alignment with prioritized work.
  • Provided appropriate communication to executive teams in technology and across business lines to ensure project status and application information awareness.
  • Responsible and accountable for establishment of application security plans, internal audit controls, and BCP simulations.

Prudential Financial, Inc.
Scottsdale
01.2002 - 08.2006

Pearson
Mesa
01.1998 - 01.2002

Education

B. S. - Management Information Systems

Rowan University
Glassboro, NJ
01.1997

A. S. - Business Administration

Mercer County Community College
West Windsor, NJ
01.1995

High School Diploma -

Ewing High School
Ewing, NJ
01.1991

Skills

  • Technology strategy
  • Regulatory compliance
  • Data management
  • Project management
  • Risk management
  • Financial analysis
  • Team leadership
  • Stakeholder engagement
  • Relationship management
  • Problem solving

Timeline

Vice President, Technology Business Services Senior Manager

Wells Fargo
08.2006 - Current

Vice President, Technology Area Manager

Wells Fargo
01.2006 - Current

Vice President, Technology Manager

Wells Fargo
01.2006 - Current

Vice President, Technology Manager

Wells Fargo
01.2006 - Current

Vice President, Technology Manager

Wells Fargo
01.2006 - Current

Prudential Financial, Inc.
01.2002 - 08.2006

Pearson
01.1998 - 01.2002

B. S. - Management Information Systems

Rowan University

A. S. - Business Administration

Mercer County Community College

High School Diploma -

Ewing High School

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Michele Duke