Michele E. Bullock

To find a challenging position in an executive, managerial or non-managerial role in the healthcare recruiting or staffing fields.

• Productivity Reporting
• Budget Spreadsheets/Online System
• HCAHPS—Patient Satisfaction
• Gallup—Employee Engagement
• Shiftwise—Agency Online Ordering
• Ansos—Staffing/Scheduling software. Served as Administrator for the region in Chicago and Virginia
• Taleo
• Lawson
• Epic Software

• BON SECOURS HEALTH SYSTEM, Richmond, VA, Ambulatory Connect Care Applications Coordinator/Analyst/Trainer, 12/01/13, 05/01/15, Participated in the development and design of the application(s) for physician office procedures and is required to gain an in-depth knowledge of the application(s)., Coordinated the design of billing, collection activities, transaction postings, contractual allowance processing and related business office processes., Knowledgeable about organizational policies, procedures and business operations, and the area of business they are representing and the functionality available in the application(s)., Reviewed the software, analyze business operations, work with vendor and end users to tailor the system to the organization, and often participate in the initial training of end users., Participated in current state mapping and future state workflows development, application design and development, testing support, issues resolution application integration, implementation and ongoing support activities., Performed in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of vendor software., Developed and documents the internal procedures that will be used in conjunction with vendor applications and will assess implementation strategies and the impact those strategies will have on workflows and operations., Actively participated in all Enterprise Design, Build, Validate (DBV) sessions together with local systems specific Build, Design, Validate (BDV) sessions.
• BON SECOURS HEALTH SYSTEM, Baltimore, MD, Director of Healthcare Resources, 08/01/12, 08/01/13, Managed the recruiting, interviewing, hiring, and orientations of Flex Team RNs., Lead recruitment and retention activities through coaching, recognition and role modeling., Collaborated with human resources to fill open nursing positions., Handled employee engagement, patient engagement processes., Maintained necessary competencies for delegated roles and responsibilities of nursing staff., Developed departmental budget in accordance with organizations goals., Responsible for the operations and maintenance of staffing technological support systems in tandem with IT., Participated as applicable in facility and system activities, projects/committees; and provided consultation as needed., Worked with Vice President of Nursing to assess, develop, and implement a plan to deploy the mix and number of nursing resources to meet the patient care and organizational needs., Maintained current knowledge of the changing market place and related issues and integrated that knowledge into the planning and strategic direction setting for the department., Organized and utilized a team approach to meet the needs of the department/organization., Contracted with travel nurses to fill open FTE’s as per departmental requirements. Provided ongoing support and supervision to agency personnel to ensure optimal performance., Monitored weekly schedules and invoices to ensure responsible billing practices for agency personnel., Maintained files with required documentation for standards compliance., Facilitated creative problem solving and resolution by use of quality improvement and continuous learning methodologies and evaluation of outcomes., Managed the operations of Administrative Coordinator office which oversaw patient flow, facility staffing, and daily house wide operations.
• BON SECOURS HEALTH SYSTEM, Virginia, VA, Director of Nursing Resources, 12/01/10, 08/01/12, Created an internal RN agency for Bon Secours Health System Virginia which consists of 9 facilities and decreased agency by 95% in 1 year and saved $1.7 million per year., In conjunction with the management team, maintained productivity at 95% and above., Managed the recruiting, interviewing, hiring, terminations, and orientations of over 100 RNs., Maintained necessary competencies for delegated roles and responsibilities of nursing staff., Developed departmental budget in accordance with organizations goals. Assisted facilities in managing their daily productivity and expenses., Responsible for the operations and maintenance of staffing technological support systems in tandem with IT staff as assigned., Interfaces with hospital information system personnel, vendors, and office support staff, and nursing managers and directors to assure that staffing technology systems effectively supports the staffing functions., Participated as applicable in facility and system activities, projects/committees; and provided consultation as needed., Worked with divisional Vice Presidents of Nursing to assess, develop, and implement a plan to deploy the mix and number of nursing resources to meet the patient care and organizational needs., Maintained current knowledge of the changing market place and related issues and integrated that knowledge into the planning and strategic direction setting for the department., Articulated and demonstrated to individuals how to work together to solve common problems and attain shared goals., Contracted with travel nurses to fill open FTE’s as per departmental requirements., Provided ongoing support and supervision to agency personnel to ensure optimal performance., Monitored weekly schedules and invoices to ensure responsible billing practices for agency personnel., Maintained files with required documentation for standards compliance., Identified and advocated for adequate resources for decision analysis in conjunction with appropriate departments., Served on Connect Care Steering Committee and weekly Issues List Taskforce to discuss needed templates/training for staff.
• ADVENTIST MIDWEST HEALTH, Bolingbrook, Illinois, Practice Manager, 05/01/08, 12/01/10, Created a Regional Resource Office, a 24/7 internal RN agency, for 4 hospitals in the Midwest Region and decreased agency by half a million dollars in one year.
• ADVENTIST HINSDALE HOSPITAL, Hinsdale, Illinois, Practice Manager, 12/01/05, 05/01/08, Staffing Coordinator, 11/01/02, 08/01/07, Interim Assistant to the CEO and Vice President of Operations, 06/01/03, 10/01/03
• PRO-MED STAFFING, INC., Orland Park, Illinois, Staffing Coordinator, 11/01/00, 11/01/02
• VITAS HEALTHCARE, Lombard, Illinois, Patient Care Coordinator, 09/01/99, 11/01/00, Caseworker, 07/01/97, 09/01/99
• METROPOLITAN NURSING CENTER, Bridgeview, Illinois, Assistant Administrator, 02/01/97, 05/01/97, Psychiatric Rehabilitative Service Coordinator, 07/01/96, 02/01/97, Social Worker, 11/01/95, 07/01/96