Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Michele Edmiston

Lewistown,PA

Summary

Skilled Sales and Service Representative with background in customer-facing roles within fast-paced environments. Proven ability to maintain high-level customer satisfaction while driving sales growth through effective communication and product knowledge. Strong understanding of sales strategies, client relationship management, and conflict resolution have consistently contributed to enhanced team performance and business success. Hardworking team leader offering many years of food service experience. Dedicated to food safety and top-notch customer service. Proficient in keeping employees on task, maintaining food safety and meeting productivity goals in fast-paced environments. Organized, hardworking and diligent food service professional motivated to exceed objectives. Experienced in managing inventory, sales planning and reporting. Detail-oriented and proactive food service leader with an adaptable approach to team and operations management. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Adept at stocking and arranging merchandise in high-volume grocery establishments. Positive and outgoing team professional with team-player mentality.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Sales and Service Representative

Mondelez International
Lewistown, PA
10.2022 - Current
  • Developed strong relationships with customers through regular follow-up contact.
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
  • Analyzed inventory levels and made adjustments accordingly for maximum profitability.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Organized displays according to company standards and specifications.
  • Assisted customers with locating desired items within store locations.
  • Developed promotional strategies to increase sales of featured products.
  • Established processes for tracking damaged goods returns from retail outlets.
  • Maintained a clean and organized work environment at all times.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Built product displays and placed appropriate signage for merchandise.
  • Cleaned and organized display cases, shelves and aisles.

Deli Department Manager

Weis Markets Inc
Burnham, PA
05.2013 - 04.2022
  • Ensured all health codes were followed by monitoring proper food handling techniques and equipment maintenance.
  • Inspected equipment regularly for any signs of wear or damage that could lead to unsafe conditions.
  • Developed and implemented strategies to increase sales and profitability within the deli department.
  • Handled cashier duties when necessary such as ringing up purchases, counting money, making change.
  • Monitored performance metrics such as cost-efficiency goals, waste management and profit margins.
  • Kept records of all transactions made in the store's POS system accurately and efficiently.
  • Ordered supplies as needed for the deli department to keep shelves stocked with fresh items.
  • Reviewed reports from previous shifts for discrepancies or errors that may have occurred during operation hours.
  • Maintained a clean work area by adhering to established sanitation guidelines.
  • Managed daily operations of the deli department including ordering, stocking, merchandising and pricing of products.
  • Supervised and trained deli department staff in food safety, customer service, product knowledge, sanitation and other related topics.
  • Created weekly schedules for deli employees to optimize productivity while minimizing labor costs.
  • Performed regular price checks on items in the deli department to ensure accuracy of pricing information.
  • Provided guidance and direction to team members regarding daily tasks or special projects.
  • Resolved customer complaints in a professional manner while upholding company policies and procedures.
  • Assisted customers with selecting their desired items from the deli case or menu board.
  • Conducted regular inventory counts to maintain accurate stock levels for all products.
  • Coordinated promotional events within the deli department such as tastings or sampling sessions.
  • Priced and ordered food products, kitchen equipment, and food service supplies.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.

Technician

First Quality Baby Products
Lewistown, PA
10.2008 - 08.2012
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Conducted preventive maintenance procedures according to established schedules.
  • Managed quality control and maintained high level of customer satisfaction.
  • Followed safety practices to safeguard against injury and damage to property.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
  • Set up and operate production machines to perform tasks such as cutting, forming, punching, drilling and assembly.
  • Recorded data on daily production sheets accurately detailing number of items produced each day.
  • Loaded materials into machines ensuring proper positioning of material in relation to the tooling used.

Department Store Manager

Weis Markets Inc
State College, PA
05.2005 - 12.2008
  • Adhered to safety protocols such as proper lifting techniques when stocking shelves or assisting customers.
  • Assisted customers in locating desired items, answered product questions and provided information on product features.
  • Maintained knowledge of current sales and promotions, policy changes.
  • Stocked shelves with merchandise, restocked items as needed and maintained cleanliness of store.
  • Processed returns and exchanges efficiently according to company policies.
  • Assisted management with floor moves, merchandising initiatives, display maintenance.
  • Checked expiration dates on merchandise prior to placing them out on shelves for sale.
  • Followed loss prevention procedures including monitoring suspicious behavior from customers or employees.
  • Provided excellent customer service by being knowledgeable about products sold in the store.
  • Organized backroom stock and assisted with inventory counts as needed.

Assistant Store Manager

CVS Pharmacy
Burnham, PA
07.2005 - 12.2005
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Provided training to new employees on company policies and procedures.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Shift Supervisor

Kmart, Sears Holding
Burnham, PA
04.2002 - 07.2005
  • Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
  • Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
  • Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
  • Monitored service desk performance and productivity standards, ensuring that all staff met or exceeded expectations.
  • Developed and implemented customer service policies and procedures to ensure quality customer service.
  • Ensured compliance with all applicable laws, regulations, policies and procedures.
  • Resolved discrepancies between physical count of cash and register balance.
  • Assisted customers in locating products within the store.
  • Handled customer transactions with accuracy and efficiency.
  • Verified cash drawer, counted money and balanced receipts.
  • Processed payments, reconciled accounts and made bank deposits.
  • Identified suspicious activities or irregularities and reported to management immediately.
  • Assisted other departments when needed to ensure efficient operations.

Store Manager

Olde Mill Pet & Garden
Lewistown, PA
02.1993 - 12.2000
  • Created weekly work schedules for store personnel.
  • Established customer service standards and monitored staff compliance.
  • Implemented efficient systems for tracking stock movement.
  • Developed strategies to maximize sales and profitability.
  • Developed relationships with suppliers to negotiate better prices.
  • Resolved customer complaints in a timely manner.
  • Performed regular price checks to ensure competitive pricing.
  • Updated POS system with new products and promotional offers.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Monitored inventory levels and placed orders to restock shelves.
  • Managed daily banking activities such as deposits and withdrawals.
  • Recruited, trained and supervised new employees.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Education

High School Diploma -

Lewistown Area Senior High School
Lewistown, PA
06-1991

Skills

  • Performance Tracking
  • Goal-Oriented
  • Account Management
  • Account development
  • Customer Service
  • Sales Development
  • Sales closing
  • Customer Needs Assessment
  • Competitor research
  • Records Management
  • Product Promotions
  • Territory Management
  • Performance Improvement
  • Product and service knowledge
  • Staff Training
  • Expense Reporting
  • Customer Relations
  • Exceeds sales goals
  • Product merchandising and distribution

Certification

Serve Safe certified and also Ramp certified for selling alcohol previously

Timeline

Sales and Service Representative

Mondelez International
10.2022 - Current

Deli Department Manager

Weis Markets Inc
05.2013 - 04.2022

Technician

First Quality Baby Products
10.2008 - 08.2012

Assistant Store Manager

CVS Pharmacy
07.2005 - 12.2005

Department Store Manager

Weis Markets Inc
05.2005 - 12.2008

Shift Supervisor

Kmart, Sears Holding
04.2002 - 07.2005

Store Manager

Olde Mill Pet & Garden
02.1993 - 12.2000

High School Diploma -

Lewistown Area Senior High School

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Michele Edmiston