MICHELE EGGERS
Summary
Experience Managing Director proficient in managing resort operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
30
30
years of professional experience
3
3
Certification
Work History
Director of Operations
Stevens Pass Resort / Vail Resorts, Inc
01.2022 - 01.2023
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks including; Building and Grounds, Transportation and Parking, Uniforms, Water treatment systems, Security, Sustainability, Signs, and Janitorial
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Developed systems and procedures to improve operational quality and team efficiency.
- Ensure compliance with Federal, State, Local, Enterprise and resort standards and expectations
- Oversaw daily operations across 7 departments, ensuring seamless coordination and efficient execution of tasks.
- Strategic planning aligning financial goals, priorities for capital projects and growth
- Seven manager direct reports with full team of eighty
- Department budget to include maintenance and Labor
- Capital budget for annual and long-term planning and execution
- Effective member of Executive Senior Leadership Team
- Foster cross departmental relationships to support development of resort and enterprise goals
- Embrace unique community of this resort to build stronger connection through feedback and programs.
Manager; Base Area Operations
Vail Mountain Resort / Vail Resorts Inc
08.2018 - 04.2022
- Direct management focused on lines of business of 3 geographic base areas that spanned seven miles
- Managed and motivated employees to be productive and engaged in work. These include Snow Removal and Lawn care, Parking and Transportation, Gardening, Seasonal transition of operation for base areas, Waste management and Sustainability, Uniform operation, Warehouse, and inventory operations
- Set priorities and plan staffing to meet resort and enterprise goals while meeting financial goals
- Execute capital projects
- Four supervisor direct reports with full team 35
- Operational budgets including inventory, maintenance, and labor
- Execute capital projects
- Accomplishments: Established process and guidelines for Commitment to Zero goals: template enterprise wide
- Earned Resort Wide awards two separate years for Environmental and Operational Value growth
- Grew and retained team season over season, inclusive of HR functions
- Launched Chair POWDER initiative that preceded VR/ DEI initiatives, enterprise wide
- Collaborate with multiple operations across resort as well as Town of Vail to meet and exceed regional, resort and enterprise goals.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Senior Health & Safety Coordinator
Afton Alps Resort / Vail Resorts Inc
09.2016 - 08.2018
- Developed position including establishing training and development guidelines consistent with corporate practice/expectation and identifying and instituting innovative programs to elevate safety and experience of guests and employees
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
- Established and implemented programs such as Flu shot voucher program, club partnerships, and served as Liaison for volunteers (AASP) and corporate Senior Leadership Team
- Collaborate with all resort departments to meet and exceed safety standards set by Federal, Local, Regional, Resort and Enterprise laws and guidelines
- Maintain OSHA, AHA and NSAA credentials to effectively provide training and develop processes
- Establish accountability standards to support goals and collect information to develop areas improvement
- Execute Incident and Accident investigations and effectively collect data
- Accomplishments: Lead research and acquisition of ResQ CPR device at Afton Alps
- Delivered training enabling AASP to become first US patrol to utilize this newly FDA approved device
- Organized and coordinated first Annual Employee Hockey Game to mirror 'employee relations' event that occurred across Vail Resorts, raising money for Epic Promise Foundation.
Alpine Patroller, Leadership
Afton Alps Ski Patrol / Vail Resorts Inc
09.1992 - 08.2018
- Meet and Exceed training and standards set by National Ski Patrol (NSP) Served in various roles in volunteer capacity, including Certified Outdoor Emergency Care (OEC) instructor (NSP), AASP Board of Directors, On Hill Coordinator, certified instructor (AHA) and CPR Coordinator, and more
- Coordinate successful operations for 150 team members
- Maintained clear communication channels with team members throughout patrols, facilitating efficient coordination between multiple units when necessary.
- Provided training and testing for Patrols in regions of Michigan, Wisconsin, Minnesota, and Iowa.
- Developed comprehensive reports detailing patrol findings and observations, contributing to informed decision-making processes.
Education
Bachelor of Science (BS) - Healthcare Administration
University of Minnesota, Twin Cities
Minneapolis, Mn12.1990
Skills
- Operational Efficiency
- Strategic planning and execution
- Process Improvements
- Quality Assurance
- Leadership training
- Risk Mitigation
- Capital Spending
- Operations Management
- Teamwork and Collaboration
- Hiring and Onboarding
- Performance Evaluation and Monitoring
- Policy Development and Enforcement
Certification
- BLS/FA/AED certified instructor with American Heart Association/American Red Cross/National Safety Council
- OEC (Outdoor Emergency Care) certified instructor from National Ski Patrol, current
- Approved ResQ CPR instructor
- OSHA 10/30 facilitator, current recertification
- National Stop the Bleed program facilitator
- ATV/UTV/Snowmobile approved trainer
- Wilderness First Aid trainer, ARC
- QDDP (Qualified Developmental Disabilities Professional), (formerly known as QMRP)
- Leadership Essentials Training through Vail Resorts
- Ski Area Risk management, Minnesota Ski Area Association
- Traffic Control Zone Layout, Minnesota Department of Transportation
- Lift Operation training with Afton Alps / Vail Mountain, (chairlift, Gondola, and conveyor belt)
- Boy Scouts of America merit advisor
- Girl Scouts of America volunteer
Other Experience
- REM/Mentor Inc., Leadership/Safety Instructor (25 years)
- Focus Homes Inc, Regional Director, Program Manager, Direct Care Provider (10 years)
- Washington County Parks, Parks Coordinator
- Independent CPR/FA and Safety Instructor (25 years)
- 3M, Technical Aid (5 years)
- Baileys Nursery, Farm Laborer
- Various food service positions
Timeline
Director of Operations
Stevens Pass Resort / Vail Resorts, Inc
01.2022 - 01.2023
Manager; Base Area Operations
Vail Mountain Resort / Vail Resorts Inc
08.2018 - 04.2022
Senior Health & Safety Coordinator
Afton Alps Resort / Vail Resorts Inc
09.2016 - 08.2018
Alpine Patroller, Leadership
Afton Alps Ski Patrol / Vail Resorts Inc
09.1992 - 08.2018
Bachelor of Science (BS) - Healthcare Administration
University of Minnesota, Twin Cities
- BLS/FA/AED certified instructor with American Heart Association/American Red Cross/National Safety Council
- OEC (Outdoor Emergency Care) certified instructor from National Ski Patrol, current
- Approved ResQ CPR instructor
- OSHA 10/30 facilitator, current recertification
- National Stop the Bleed program facilitator
- ATV/UTV/Snowmobile approved trainer
- Wilderness First Aid trainer, ARC
- QDDP (Qualified Developmental Disabilities Professional), (formerly known as QMRP)
- Leadership Essentials Training through Vail Resorts
- Ski Area Risk management, Minnesota Ski Area Association
- Traffic Control Zone Layout, Minnesota Department of Transportation
- Lift Operation training with Afton Alps / Vail Mountain, (chairlift, Gondola, and conveyor belt)
- Boy Scouts of America merit advisor
- Girl Scouts of America volunteer
Similar Profiles
James WhitingJames Whiting
Snow Cat Operator at Stevens Pass Mountain Resort DNRSnow Cat Operator at Stevens Pass Mountain Resort DNR
Theresa MyersTheresa Myers
Shipping & Receiving Clerk at Northstar California Resort, Vail ResortsShipping & Receiving Clerk at Northstar California Resort, Vail Resorts
Aedan TracyAedan Tracy
Fine Dining Server at Vail Resorts/Seven Springs Mountain ResortFine Dining Server at Vail Resorts/Seven Springs Mountain Resort