MICHELE EHRHART
Westfield,NJ
Summary
Results-driven logistics professional with expertise in managing door-delivery operations and monitoring shipment status to ensure timely service. Skilled in coordinating dispatch activities and optimizing resource utilization while resolving service issues through effective communication with customers and internal teams. Experienced in supervising and training staff, reinforcing safety protocols and operational consistency.
Overview
43
43
years of professional experience
Work History
Door Delivery Supervisor — Imports
SHIPCO TRANSPORT
Elizabeth, NJ
02.2020 - Current
- Oversaw daily door-delivery operations, monitored shipment status, and addressed delays to ensure timely service.
- Coordinate dispatch activities and balance workloads to maximize resources and support timely deliveries.
- Resolved shipment and service issues through clear communication with customers, drivers, and internal teams, enhancing service quality.
- Verify proof-of-delivery documentation and service confirmations, maintaining accurate and complete records.
- Supervise, train, and support staff while reinforcing company procedures, safety requirements, and service standards.
- Develop employees through hands-on coaching and training designed to improve performance and operational consistency.
- Addressed customer concerns professionally and efficiently, delivering timely updates and solutions to improve satisfaction.
- Make sound operational decisions in a fast-paced environment while maintaining a strong focus on accuracy, safety, and customer satisfaction.
Personal Stylist / Sales Lead
WHITE HOUSE BLACK MARKET
Short Hills, NJ
09.2014 - 01.2020
- Delivered personalized customer service and styling expertise while building strong client relationships and supporting sales goals.
- Led sales initiatives, assisted with daily store operations, and guided team members.
- Facilitated product selection and styling for customers, enhancing their shopping experience with new merchandise introductions.
- Helped train team members on customer service, sales techniques, and company standards.
- Trained team members on customer service and sales techniques, ensuring adherence to company standards.
Store Manager / District Trainer
FRANKEL'S HOME FURNISHINGS
Elizabeth, NJ
01.1992 - 02.1996
- Managed daily store operations, enhancing sales performance, merchandising, inventory management, and customer service.
- Recruited, trained, and developed employees, aligning skills with business and service objectives.
- Served as a District Trainer, provided training and operational guidance to employees and management.
- Built a customer-focused sales environment through strong leadership, product knowledge, and employee development.
- Maintained inventory and pricing controls while supporting budgeting and record-keeping responsibilities.
- Built customer-focused sales environment through leadership, product knowledge, and employee development initiatives.
Store Manager / Sales
LINENS N' THINGS
Watchung, NJ
02.1985 - 01.1993
- Managed daily store operations, ensuring sales goals, customer satisfaction, effective merchandising, and optimal inventory levels.
- Supervised and trained employees, enhancing scheduling efficiency, fostering performance development, and boosting team productivity.
- Maintained inventory and pricing accuracy, implementing operational controls to maximize store efficiency.
- Maintained inventory, pricing, and operational controls to support efficient store performance.
Customer Service Representative
J&M LIMOUSINE SERVICE
Kenilworth, NJ
05.1983 - 02.1985
- Provided professional customer service and coordinated transportation requests in a fast-paced environment.
- Responded to customer inquiries, scheduling needs, and service requests with professionalism and attention to detail.
- Maintained strong customer relationships through dependable communication and responsive service.
Education
Tobe Coburn School for Fashion Careers
New York, NYSkills
- Operations & Delivery Management
- Dispatch & Workload Coordination
- Shipment tracking
- Proof-of-delivery
- Documentation & Record Accuracy
- Safety & Operational Procedures
- Team Leadership & Supervision
- Employee Training & Development
- Customer Service & Relationship Management
- Issue Resolution & Problem Solving
- Decision Making
- Resource Allocation
- POS & Computer Systems
- Inventory & Pricing Controls
- Retail Sales & Merchandising
- Dispatch coordination
Timeline
Door Delivery Supervisor — Imports
SHIPCO TRANSPORT
02.2020 - Current
Personal Stylist / Sales Lead
WHITE HOUSE BLACK MARKET
09.2014 - 01.2020
Store Manager / District Trainer
FRANKEL'S HOME FURNISHINGS
01.1992 - 02.1996
Store Manager / Sales
LINENS N' THINGS
02.1985 - 01.1993
Customer Service Representative
J&M LIMOUSINE SERVICE
05.1983 - 02.1985
Tobe Coburn School for Fashion Careers