Michele Eva
Cincinnati,OH
Overview
26
26
years of professional experience
Work History
Assistant Binder Operator
Kumon North America
Hebron, KY
08.1998 - Current
- Maintained a safe working environment by adhering to safety guidelines and protocols for binder operations
- Supported team members in achieving daily production goals, fostering a positive work atmosphere for all staff members involved in the binding process
- Aided in cost reduction efforts by identifying opportunities for process improvements within the binding department
- Assisted in reducing waste by optimizing binder machine settings for various materials
- Improved product quality through regular inspection and adjustments of binder equipment
- Maximized machinery lifespan with diligent upkeep, cleaning, lubrication, and routine tuneups
- Played an instrumental role in meeting client specifications by closely monitoring bindery processes and making necessary adjustments as needed
- Collaborated with other departments to ensure smooth production flow from prepress to finishing stages
- Partnered with management to establish and achieve departmental goals, consistently aligning daily activities with broader organizational objectives
- Enhanced production efficiency by calibrating and maintaining binder machines
- Reduced downtime by performing regular preventive maintenance on binder machines and equipment
- Streamlined workflow processes with effective communication and collaboration among team members
- Increased overall productivity by troubleshooting and resolving machine issues promptly
- Helped maintain company reputation for high-quality products by conducting thorough inspections throughout the binding process
- Consistently met deadlines through efficient organization of tasks and proper prioritization of workload
- Provided training to new hires on operating procedures, safety protocols, and best practices for binder operation management
- Proactively addressed potential bottlenecks within the workflow, implementing solutions that allowed jobs to be completed more efficiently
- Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets
- Lubricated, cleaned and performed minor repairs to machine parts to keep machines in working condition
- Checked all finished products to detect and correct uneven paper edges and dimensional errors
- Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation
- Trained new hires in quality and productivity standards to maximize team effectiveness
- Maintained continuous bindery machine functionality by adjusting rounding forms and creasing rams to meet job specifications
- Examined bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads and corrected problems prior to customer delivery
Customer Service Representative
Kumon North America
Hebron, KY
08.1998 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Collaborated with team members to develop best practices for consistent customer service delivery
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials
- Coordinated with logistics department to expedite shipping for urgent customer orders
- Fostered positive customer service culture within team which led to higher customer satisfaction rates
- Participated in training programs to enhance product knowledge and customer service skills
- Delivered prompt service to prioritize customer needs
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Maintained up-to-date knowledge of product and service changes
- Promptly responded to inquiries and requests from prospective customers
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Trained new personnel regarding company operations, policies and services
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
Order Processing Clerk
Kumon North America
Hebron, KY
08.1998 - Current
- Conducted periodic audits of order records to identify areas for improvement in efficiency or accuracy, contributing to continuous improvement within the department
- Contributed to team efficiency by cross-training in various roles within the order processing department, ensuring seamless coverage during absences or peak periods
- Improved customer satisfaction by promptly addressing inquiries regarding order status, shipping details, and product specifications
- Facilitated interdepartmental communication to resolve order-related issues quickly, resulting in smooth operations across the organization
- Managed high-volume order entry while maintaining exceptional attention to detail, contributing to a reduction in errors and subsequent returns or exchanges
- Expedited urgent orders through close coordination with shipping carriers, ensuring prompt delivery for time-sensitive requests
- Cultivated a positive work environment through effective teamwork, clear communication, and consistent support of colleagues in the order processing department
- Enhanced order accuracy by meticulously reviewing and verifying customer information and product details
- Streamlined order processing time with efficient data entry and accurate documentation of customer orders
- Maximized customer retention through diligent follow-up on backordered items and proactive communication regarding delays or substitutions as needed
- Maintained comprehensive records of all processed orders for future reference, aiding in tracking shipments and resolving disputes
- Collaborated with warehouse staff to ensure timely shipment of orders, resulting in improved delivery times
- Demonstrated expertise in utilizing company-specific software systems for inputting and tracking customer orders accurately and efficiently
- Increased overall productivity by implementing a system for organizing incoming orders based on priority or special requirements
- Reduced order discrepancies by maintaining up-to-date knowledge of inventory levels and product availability
- Examined orders to confirm accuracy, completeness and adherence to customer requirements
- Processed customer orders in line with established policies and procedures
- Input order information into system and updated customer accounts to document and track customer orders
- Communicated with customers to address order inquiries, changes and cancellations
- Received and followed pick sheets to gather merchandise for customer orders
- Monitored and tracked inventory to achieve prompt order fulfillment
- Generated invoices and shipping labels to properly bill and ship customer orders
- Assisted customers by providing tracking information and resolving shipping or merchandise issues
- Operated pallet jacks, forklifts and other equipment regularly
- Processed and handled customer complaints, answering questions, and providing alternative solutions
Office Administrative Assistant
Kumon North America
Hebron, KY
08.1998 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Provided clerical support to company employees by copying, faxing, and filing documents
- Responded to inquiries from callers seeking information
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records
- Reduced errors in documentation by meticulously proofreading and editing written materials
- Streamlined office processes by implementing efficient filing and organizational systems
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained inventory of office supplies and placed orders
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Volunteered to help with special projects of varying degrees of complexity
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
Shipping Coordinator
Kumon North America
Hebron, KY
08.1998 - Current
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport
- Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods
- Managed warehouse inventory by conducting regular audits, ensuring accurate record-keeping, and optimizing storage space utilization
- Processed returns and updated accounts
- Worked with vendors to schedule daily pickups and weekly deliveries
- Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Improved customer satisfaction by quickly resolving issues related to shipments
- Improved handling times for urgent shipments by establishing priority system
- Enhanced communication with clients regarding order status and shipping details
- Facilitated smooth customs clearance for international shipments by preparing accurate documentation
- Ensured safety protocols were followed in warehouse, minimizing incidents
- Maintained accurate shipping records, ensuring compliance with regulatory standards
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages
- Verified orders by comparing names and quantity of items packaged with shipping documents
- Processed required paperwork to expedite handling of shipped and received goods
- Compared shipping orders and invoices against contents received to verify accuracy
- Packed, secured, labeled and applied postage to materials to prepare items for shipment
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping
- Handled day-to-day shipping and receiving overseeing more than Number packages per day
- Utilized forklift or pallet truck to load, unload, transport and store goods
- Moved shipment materials to and from designated areas using lift and hand trucks
Batch Entry Clerk
Kumon North America
Hebron, KY
08.1998 - Current
- Participated in continuous improvement initiatives aimed at enhancing efficiency within the department
- Reduced errors in data entry by consistently double-checking inputted information against source documents
- Enhanced team productivity by collaboratively working with colleagues to complete projects on time
- Eased administrative burden on supervisors by taking on additional responsibilities when required, such as scheduling meetings or coordinating events
- Ensured seamless transition during system upgrades by diligently learning new software applications and processes
- Improved overall office organization by implementing effective filing systems for both physical and digital records
- Maintained confidentiality of sensitive information through diligent adherence to company policies and procedures
- Expedited document processing by accurately scanning, indexing, and filing paperwork for easy retrieval when needed
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and supervisors
- Automated repetitive tasks using appropriate software tools, reducing time spent on manual data entry significantly
- Increased data accuracy by meticulously entering and updating information in the company database
- Boosted customer satisfaction by promptly responding to inquiries and resolving issues related to data discrepancies or missing records
- Completed data entry tasks with accuracy and efficiency
- Scanned documents and saved in database to keep records of essential organizational information
- Corrected data entry errors to prevent duplication or data degradation
- Verified data files prior to entry to maintain high data accuracy
- Managed and organized documents for data entry tasks
- Used computer software to store and retrieve data
- Checked for accuracy by verifying data and records
- Updated and maintained customer information, documents and records
- Followed data entry protocols, rules and regulations
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports
Timeline
Assistant Binder Operator
Kumon North America
08.1998 - Current
Customer Service Representative
Kumon North America
08.1998 - Current
Order Processing Clerk
Kumon North America
08.1998 - Current
Office Administrative Assistant
Kumon North America
08.1998 - Current
Shipping Coordinator
Kumon North America
08.1998 - Current
Batch Entry Clerk
Kumon North America
08.1998 - Current
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