Michele Evans
Cincinnati,OH
Summary
As an esthetician, my ability to customize skincare treatments and provide personalized client care has resulted in consistently glowing feedback and client satisfaction. In my role as a cashier, I’ve demonstrated precision in handling transactions and delivering excellent customer service, ensuring a smooth and pleasant shopping experience. As an oral surgical assistant, my skills in assisting with procedures and managing patient care have contributed to efficient operations and positive patient outcomes. My diverse experience highlights my adaptability and commitment to excellence across different fields.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
Home Depot
Mason, OH
11.2023 - Current
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used suggestive selling techniques to promote add-on sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Advanced Licensed Esthetician
Salt and Light Spa
Montgomery, Ohio
01.2022 - Current
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Ensured compliance with state regulations related to sanitation and health standards.
- Maintained up-to-date knowledge of latest trends in esthetics industry through research.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Recommended additional treatments or products based on individual customer needs.
- Attended continuing education courses related to esthetics industry advancements.
- Communicated effectively with other members of the spa team regarding client concerns.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
- Assisted in marketing efforts by providing input on promotional materials and events.
- Developed relationships with vendors for procurement of necessary supplies and equipment.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Assisted in the development of customized skin care regimens for clients.
- Tested products on clients to determine best results and provide product recommendations.
- Developed a thorough understanding of available services by participating in training sessions.
- Educated clients on proper skin care techniques according to individual needs.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Maintained cleanliness of treatment room and equipment between appointments.
- Greeted clients upon arrival to spa and provided information about services offered.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Designed customized facial and body treatments meeting individual client needs.
- Learned new techniques and complete chemical peel processes.
- Built positive client relationships and guided clients through treatments.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Conducted private client consultations.
- Set up patient rooms and sterilized equipment.
- Provided excellent customer service and skincare treatments to clients.
- Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
- Educated clients on skin care procedures and products.
- Meticulously maintained spa appearance and cleanliness.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Applied lotions, creams and tonics directly to client skin and advised on at-home use.
- Educated clients on skin conditions, treatments and products to grow sales.
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
- Offered lash application, warm stone massage and brow and eyelash tinting services.
- Inspected client's skin to determine best courses of treatment.
- Monitored product freshness, appearance, and cleanliness to improve quality control.
- Completed procedures to remove pore blockages and unsightly blackheads.
- Eliminated or reduced appearance of fine lines and spots with appropriate products.
- Assessed client needs and recommended skin care and anti-aging products.
- Recommended home care regimen for desired results.
Administrative Assistant
ABC Pediatric Therapy Network
Westchester, Ohio
11.2015 - 11.2016
- Expert proficiency with Microsoft Excel 2016.
- Trained on Practice Perfect Software to facilitate various healthcare-related tasks, including patient scheduling and billing, insurance company benefits management, therapist credential records, balance ledgers, and collections from branch offices.
- Identified and corrected mistakes made in billing pursuant to insurance explanation of benefits, and resubmitted to insurance companies for payment, recovering over $65,000 in lost revenue for the company.
- Exceptional multitasking and organizational skills effectively improved the efficiency of operations.
- Notable communication skills with patients, and staff as well as a broad knowledge of medical terminology.
- Pre-op and post-op patient care.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Developed and maintained filing systems for confidential documents and records.
- Facilitated communication between different departments within the organization.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Processed invoices for payment using accounting software applications.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed office supplies inventory and placed orders when necessary.
- Conducted research on various topics as requested by management.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors and provided general information about the company.
- Compiled data from various sources into organized reports for review by management team.
- Managed database systems containing customer contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Directed customer inquiries to appropriate department personnel.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Proofread content for typo-free emails and documentation.
Education
Some College (No Degree) - Nursing
Sinclair Community College
Dayton, OHSkills
- Customer Assistance
- Returns processing
- Customer Service
- Product Recommendations
- POS Systems
- Payment Processing
- Cash Management
- Cash Handling
- Cash Register Operation
- Customer Relations
- Inventory Control
- Staff Training
- Organizational abilities
- Staff Mentoring
- Merchandise Restocking
- Cleaning and sanitizing
- Credit and cash transactions
- Inventory Management
- Regulatory Compliance
- Sales expertise
- Guest inquiries
- Ordering and stocking
- Issue Resolution
- Complex Problem-Solving
- Product Knowledge
- POS system operations
- Proficient in software
- Time management skills
- Customer service excellence
- Written and verbal communication
Certification
- Certified lash artist and lamination
- Certified dermaplaning
- Certified microdermabrasion
- Licensed CPR and life support
- Licensed advanced esthetician
Timeline
Cashier
Home Depot
11.2023 - Current
Advanced Licensed Esthetician
Salt and Light Spa
01.2022 - Current
Administrative Assistant
ABC Pediatric Therapy Network
11.2015 - 11.2016
Some College (No Degree) - Nursing
Sinclair Community College