MICHELE FEORENE
Makawao,HI
Summary
Leading the island’s top-producing real estate team on track to $100M in sales, with a proven record of building and scaling operational and performance systems including daily workflows, client communication strategies, marketing initiatives, CRM management, and lead generation. Expertise in managing cross-functional teams and serving as a trusted advisor to HNW clients. Skilled at developing and executing detailed project plans, and driving operational excellence to maximize satisfaction, loyalty, and repeat business.
Overview
4
4
years of professional experience
Work History
Director of Operations, Josh Jerman Team
Hawaii Life Real Estate Brokers
09.2024 - Current
- Built and launched comprehensive performance tracking systems for a top-producing team approaching $100M in annual sales this year, establishing KPIs and metrics that transformed accountability and operational efficiency.
- Maintained an accessible and comprehensive database of property listings, client contacts, and transaction records for easy retrieval and reference by team members.
- Developed and continuously optimized the team’s operations manual, documenting all systems and standards to ensure scalable, efficient, and up-to-date business processes.
- Directed administrative operations, including virtual assistant management, task delegation, marketing initiatives, and ensuring the team was fully equipped to support business objectives effectively and on time.
- Led daily and weekly team engagement sessions, including script practices and role-playing, while developing and implementing client follow-up and retention systems to boost lead conversion, strengthen sales capabilities, and drive long-term client relationships and referrals.
Project Manager
PRA Business Events
09.2023 - 12.2025
- Lead end-to-end logistical planning and on-site execution for client events, serving as the primary client liaison from time of contract signing to ensure satisfaction, retention, and successful delivery of program objectives.
- Collaborate with Sales and Experience Design teams to translate client requirements into detailed program plans; facilitate venue coordination, conduct pre-con meetings, and communicate program updates to regional and global stakeholders.
- Oversaw cross-functional coordination among internal teams, hotel teams, vendors, and venue partners to guarantee aligned timelines, accurate expectations, and flawless execution across all program elements.
- Cultivated high-value relationships with clients, suppliers, and partners, leveraging trust and credibility to enhance account growth, secure repeat engagements, and strengthen brand reputation.
- Established standardized processes, documentation, and communication frameworks that improved team efficiency, reduced errors, and ensured consistency across multiple client programs.
General Manager
Grand Welcome Maui
09.2021 - 08.2023
- Spearheaded the transformation of bringing this from a franchise opportunity, into a high-performing corporate operation, achieving rapid growth and expanding market footprint on Maui.
- Directed comprehensive operations for multiple properties across multiple islands, serving as the primary client liaison, while implementing operational efficiency, process optimization, client satisfaction, and maintaining long-term retention.
- Cultivated and strengthened key relationships with homeowners, employees, vendors and the community, driving loyalty, consistency, repeat business, and strategic partnerships.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Acted as subject matter expert on property management strategy and operations, creative problem solving, and collaboration with cross-functional teams to assess needs, implement operational plans, and optimize performance across all properties.
Education
Associate of Arts - Business Administration
Cape Fear Community College
Wilmington, North Carolina, NC05-2011
Skills
- Team Leadership
- Customer Experience
- Strategic planning and execution
- Process improvements
- Organizational structuring
Timeline
Director of Operations, Josh Jerman Team
Hawaii Life Real Estate Brokers
09.2024 - Current
Project Manager
PRA Business Events
09.2023 - 12.2025
General Manager
Grand Welcome Maui
09.2021 - 08.2023
Associate of Arts - Business Administration
Cape Fear Community College