Michele Fernandez
Oviedo,FL
Summary
Customer-focused professional with over 20 years of experience across customer service, healthcare, and hospitality sectors, now pursuing a Flight Attendant role. Recognized for delivering exceptional service while ensuring passenger safety and comfort. Proven track record in effective communication, teamwork, and achieving organizational objectives. Dedicated to continuous learning and enhancing passenger experiences through professional development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner/Manager
Compressions First CPR & Safety Training LLC
Winter Springs, USA
01.2022 - Current
- American Red Cross – CPR, First Aid, and AED Instructor
- Provide administrative support to all other instructors
- Perform all data entry and document preparation and help in the creation of presentations
- Manage Calendars, Schedule meetings, and Coordinate travel for all personnel
- All Accounting aspects of the business
Administrative Secretary – ESE Health Services
Orange County Public Schools
Orlando, USA
01.2013 - Current
- Administrative Secretary – Student Services
- Attendance School Secretary – Positive Pathways Transition Center
- Discipline School Secretary – University High School
- School Health Attendant – Riverdale Elementary School
- Provide administrative support to executives and other staff members
- Manage Calendars, Schedule meetings, and Coordinate travel arrangements
- Prepare and distribute correspondence, memos and reports
- Maintain office supplies inventory and place orders as needed
- Submit Purchasing orders and Payment to vendors to reconcile our budgetary books
- Answer and direct phone calls, take messages, and greet visitors
- Assist with organizing Department events and greet visitors
- Handle confidential information with discretion and professionalism
- Perform data entry, document preparation, and presentation creation
- Maintain effective filing systems and manage office records and department personnel files
- Provide Support to 210 schools, 25,000 Staff members, and over 209,000 families when they have questions regarding our clinic procedures and training
- Fluent in English and Spanish, I can provide translation for families that only speak Spanish and translate documents
- Ability to deescalate problems presented to me to provide support to families
- Payroll processing in SAP portal system
Catering and Event Planning Coordinator/Manager
M&M Services of Orlando LLC
Oviedo, USA
01.2010 - 01.2018
- Receiving and distribution of all correspondence
- Order of all supplies
- Monthly quality control reports
- Hiring all personnel and payroll and purchasing all equipment
- Meeting with clients to coordinate all aspects of their function
- Booking of location, music, food, etc
Department Secretary
Imperial Point Medical Center
Ft. Lauderdale, USA
01.2005 - 01.2009
- Provide administrative support to executives and other staff members.
- Manage calendars, schedule meetings, and coordinate travel arrangements.
- Prepare and distribute correspondence, memos, and reports.
- Answer and direct phone calls, take messages, and greet visitors.
- Assisted with organizing department events, and greeted visitors.
- Handle confidential information with discretion and professionalism.
- Perform data entry, document preparation, and presentation creation.
- Maintained effective filing systems, and managed office records and department personnel files.
- Fluent in English and Spanish, I can provide translation for families that only speak Spanish, and translate documents.
- Maintain office supplies inventory, and place orders as needed.
- Coordinate unit's quality control and monthly statistics reports.
- Payroll/Kronos assists with scheduling when needed for our unit by using Ansos.
- Helped the Hospital Staffing Office with scheduling for all hospital floors.
- Answered and directed incoming calls to appropriate personnel.
- Performed accounting functions such as payroll and expense tracking.
- Ensured compliance with company policies and procedures through regular audits.
Education
Bachelors in Social Work - Social Work
Walden University
Minneapolis, MN04-2028
Associate of Applied Science - Social Work
Eastern Gateway Community College
Youngstown, Ohio05-2024
High School Diploma -
Department of Education State of Florida
Oviedo, FL12-1990
Healthcare Unit Coordinator Certificate -
Orlando Vo Tech
Orlando, FloridaSkills
- Strong written and verbal communication skills
- Excellent organizational and time management abilities
- Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to prioritize tasks and manage multiple deadlines
- Attention to detail and problem-solving skills
- Experience with office equipment and software
- Accounting and reconciliation of books
- Crisis intervention
- Team collaboration
- Cultural competency
- Administrative support
- Teamwork and collaboration
- Problem-solving abilities
- Crisis management
- Customer service management
- Interpersonal skills
- Customer service
- Problem-solving
- Excellent communication
- Project estimating
- Attention to detail
- Talent development
- Analytical thinking
- Data entry
- Effective communication
- Document preparation
- Patient advocacy
- Program administration
- Sales management
- Sales tracking
- Business leadership
- Policy development
- Vendor management
- Client engagement optimization
- Inventory control
- Time management abilities
- Staff management
- Policy development and enforcement
- Quality assurance
- Staff scheduling
- Client service
Activities
- 2nd Vice President of Organizations, OCCPTA, 1 term, 2015-2016
- President, University High School PTSA, 2 terms, 2013-2015
- 1st Vice President, University High School PTSA, 2 terms, 2011-2013
- Food Service Coordinator, UHS Football Touchdown Club/Booster, 2011-2016
- Food Service Coordinator, Seminole High School Football Program, 2016-2017
Languages
Spanish
Native/ Bilingual
Certification
- Emerging Leaders Academy, Dec 2023 - OCPS - Orlando, Florida
- American Red Cross - November 2023- CPR, First Aid, and AED Instructor- Orlando, Florida
References
References available upon request.
Timeline
Owner/Manager
Compressions First CPR & Safety Training LLC
01.2022 - Current
Administrative Secretary – ESE Health Services
Orange County Public Schools
01.2013 - Current
Catering and Event Planning Coordinator/Manager
M&M Services of Orlando LLC
01.2010 - 01.2018
Department Secretary
Imperial Point Medical Center
01.2005 - 01.2009
Bachelors in Social Work - Social Work
Walden University
Associate of Applied Science - Social Work
Eastern Gateway Community College
High School Diploma -
Department of Education State of Florida
Healthcare Unit Coordinator Certificate -
Orlando Vo Tech
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