Summary
Overview
Work History
Education
Skills
Timeline
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Michele Fields

Summerville,SC

Summary

Experienced professional with a strong background in planning and problem-solving. Proven ability to optimize resource utilization, enhancing operational scalability and profitability. Demonstrates exceptional organizational skills and effective leadership in building relationships.

Overview

25
25
years of professional experience

Work History

Assistant Store Manager

Marshalls
Summerville, SC
09.2023 - Current
  • Collaborate with the Store Manager to drive sales through effective merchandising, operational programs, and exceptional customer service.
  • Develop creative plans to increase store sales and improve store layout and efficiency.
  • Coordinate and supervise loss prevention and operational programs to ensure the security of merchandise and efficient store operations.
  • Hire, train, supervise, and mentor a team of Associates to achieve store objectives.
  • Manage the daily activities of the sales floor, backroom, front end, and cash office to ensure smooth operations.
  • Ensure every customer has a positive shopping experience through excellent customer service practices.

Area Manager

QVC
Florence, SC
06.2021 - 06.2023
  • Area Managers & their team of warehouse associates are responsible for processing customers’ returns.
  • Supervises day-to-day operations for assigned area, partnering as necessary with other departments.
  • Circulates around area, prioritizes, assigns and reviews work to support departmental efficiency and meet productivity, volume and quality goals.
  • Develop products and administer operational procedures for perfectly executing activities for incoming and outgoing shipments, overseeing and disposition of products, and keeping the highest standards of inventory accuracy.
  • Networks and consults with corporate / site resources and facilities staff to ensure low-cost efficiencies and high service levels are consistently supported.
  • Builds a positive, motivating, engaged Culture by modeling Qurate Values and operating principles, ensuring all employees are treated consistently, fairly, ethically and respectfully.
  • Exemplify effective communication, interpersonal and critical thinking skills.
  • Reviews of existing operations determine what improvements can be made to the department, which allow for cost reduction, increased speed, and improved customer service.
  • Supports our commitment to customer service in the performance of all job duties.
  • Provides leadership and displays enthusiastic commitment to behaviors and values consistent with QVC values.
  • Creates a positive, motivating work climate.
  • Represents initiative-taking employee relations.
  • Creates and supports a clean, safe working environment.
  • Ensures both consistency of and compliance with company and departmental policies/procedures and performance standards.
  • Implements operational plans to achieve designated objectives, established performance goals and quality standards.

Retail Field Supervisor

SB360 Capital Partners, LLC
Needham, MA
07.2020 - 06.2021
  • Promotes products and services for the company’s clients.
  • Supervise all retail-assigned locations (Multi-Unit).
  • Strong management skills and experience in merchandising, communications, problem solving, LP, marketing and diplomacy.
  • Responsible for all aspects of field projects for assigned store, district, or region.
  • Maximizing sales, recovery dollars of retail merchandise and capital assets (fixtures and supplies) in both Big Box & Specialty environments.
  • Responsibilities also include signage, planning and all promotional activities.
  • Maximize Recovery Value of All Store Inventory.
  • Minimize All Controllable Expenses during the Sale Event.
  • Maintain Customer Relations at a store level.
  • Control All Internal and External Shrink at a store level.
  • Ensure all Operational Controls are in Place for Asset Protection.
  • Maintain the Company’s Housekeeping and Presentation Standards throughout the liquidation process.

Store Manager

New York & Company
Charleston, SC
08.2019 - 07.2020
  • Create, change, and execute in-store business strategies to drive sales results and achieve individual and store goals in line with Company initiatives; Demonstrate a high-level of business acumen and understanding of Company reporting.
  • Effectively promote all brand initiatives, including credit, to achieve individual and store goals.
  • Accountable for store results; Hold store team accountable for performance to improve key metrics and drive sales.
  • Network, recruit, interview and hire for in-store open positions and build a bench of talent.
  • Create and support a store culture that is always committed to exceeding customer expectations and delivering the highest level of customer service.
  • Manage the visual presentation execution, including floor-sets and promotional updates; supply pictures as requested and escalate issues accordingly.
  • Ensure that the sales floor is full, sized, organized and clean and the backroom is to brand standard.
  • Lead the creation and implementation of strategies to achieve store shrink goals.
  • Proactively monitor and regulate store payroll and all other controllable expenses.
  • Maintain store safety standards and identify, resolve, and escalate store maintenance issues as needed.

Store Manager

Gymboree Corporation
North Charleston, SC
10.2018 - 04.2019
  • Oversee entire store operations.
  • Manages store inventory and supports acceptable inventory levels.
  • Receives all incoming stock through the company’s automated system.
  • Merchandised all stock according to company’s planograms.
  • Ensures the proper execution of all weekly promotions.
  • Reconciles all daily, weekly, and monthly paperwork.
  • Balances all daily deposits and submits the deposits to the bank.
  • Maintains and troubleshoots the P.O.S computer systems.
  • Manages a multi-person sales staff.
  • Manages store payroll budget and overtime within Company guidelines.
  • Completes all weekly corporate-submitted paperwork and reports.

Cosmetics Sales Manager

Dillard’s
North Charleston, SC
06.2017 - 09.2018
  • Supervise the Cosmetics Department and Cosmetics Business Manager, Counter Managers, and Beauty Advisors.
  • Tracking daily/weekly sales and complete sales reports.
  • Event Planning for corporate and store promotions.
  • Maintain an awareness of advertised merchandise.
  • Manage the activities of the sales and stock functions.
  • Aid in training and coaching of Cosmetics Beauty Advisors to help them achieve sales goals.
  • Attend training sessions held by cosmetics lines as needed.
  • Provide all Beauty Institute Training for all new associates in conjunction with the sister store.
  • Complete weekly schedules with Human Resources.

Assistant Store Manager-Softline

Sears Holdings Corporation
North Charleston, SC
09.2016 - 06.2017
  • Directly manages a team of lead hourly associates, who in turn supervise front-line hourly associates.
  • Proactively lead Softline’s departments to ensure achievement of business goals in revenue, expenses, profitability, customer satisfaction, inventory shrinkage, and associate morale.
  • Recruit, coach, and develop strong and effective lead associates in Softline’s departments.
  • Actively manage the customer experience within the Softline’s departments.
  • Ensure consistency of merchandising execution and operational processes within the store.
  • Fully optimize Credit (e.g., Account Care and New Accounts) and other Miscellaneous Income opportunities (e.g., service contracts, Gift Cards) and ensure performance standards are met within the department.
  • Plan for upcoming sales.
  • Manage floor recovery.
  • Oversee and resolve escalated customer issues.
  • Understand and communicate, to Store and District staff, competitive activities/trends in market, and unique local market issues.

Assistant Store Manager

Burlington
Charleston, SC
10.2014 - 06.2016
  • Oversees the overall visual presentation of the store.
  • Aids in achieving store recruiting goals.
  • Aids in the Performance Appraisal process.
  • Always ensure the highest level of customer service.
  • Ensures the execution of the company's customer service policies.
  • Ensures action to achieve store sales goals and correct negative sales trends.
  • Supervises Sales Associates to support an adequate level of floor supervision.
  • Implements and supports sales associate training programs.
  • Ensures achievement of store metrics on a consistent basis.
  • Ensures the achievement of company merchandise standards.
  • Aids in the execution of inventories and supports accurate inventory paperwork/records.
  • Meets payroll goals and all other controllable expenses.
  • Ensures compliance with the Loss Prevention Guidelines.
  • Maintains store safety standards.

Education

Some College - Business Management

Trident Technical College
05.2012

Skills

  • Commitment to Customer Satisfaction
  • Leadership and Team Building
  • Operational Excellence
  • Sales and Business Development Acumen
  • Problem Solving and Adaptability
  • Communication and Interpersonal Skills
  • Attention to Details and Organizational Skills
  • Continuous learning and development
  • Issue resolution
  • Marketing and promotions
  • Strategic merchandising
  • Payroll administration
  • Strategic planning
  • Microsoft Office Suite
  • Hiring and training
  • Oral Communication and Presentations
  • Problem-solving
  • Inventory control
  • Relationship building and management
  • Goals and performance
  • Mentoring and coaching
  • Budgeting and cost control

Timeline

Assistant Store Manager

Marshalls
09.2023 - Current

Area Manager

QVC
06.2021 - 06.2023

Retail Field Supervisor

SB360 Capital Partners, LLC
07.2020 - 06.2021

Store Manager

New York & Company
08.2019 - 07.2020

Store Manager

Gymboree Corporation
10.2018 - 04.2019

Cosmetics Sales Manager

Dillard’s
06.2017 - 09.2018

Assistant Store Manager-Softline

Sears Holdings Corporation
09.2016 - 06.2017

Assistant Store Manager

Burlington
10.2014 - 06.2016

Some College - Business Management

Trident Technical College

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Michele Fields