Michele Fields
Summerville,USA
Summary
Professional with extensive experience in strategic planning and problem-solving. Expertise in optimizing resource utilization to drive operational scalability and profitability. Strong organizational skills and leadership capabilities foster effective relationship building.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Marshalls
09.2023 - Current
- Collaborate with the Store Manager to drive sales through effective merchandising, operational programs, and exceptional customer service.
- Develop creative plans to increase store sales and improve store layout and efficiency.
- Coordinate and supervise loss prevention and operational programs to ensure the security of merchandise and efficient store operations.
- Hire, train, supervise, and mentor a team of Associates to achieve store objectives.
- Manage the daily activities of the sales floor, backroom, front end, and cash office to ensure smooth operations.
- Ensure every customer has a positive shopping experience through excellent customer service practices.
Area Manager
QVC
06.2021 - 06.2023
- Area Managers & their team of warehouse associates are responsible for processing customers' returns.
- Supervises day-to-day operations for assigned areas, partnering as necessary with other departments.
- Circulating around area, prioritizes, assigns and reviews work to support departmental efficiency and meet productivity, volume and quality goals.
- Develop products and administer operational procedures for perfectly executing activities for incoming and outgoing shipments, overseeing and disposition of products, and keeping the highest standards of inventory accuracy.
- Networks and consultations with corporate / site resources and facilities staff to ensure low-cost efficiencies and high service levels are consistently supported.
- Builds a positive, motivating, engaged Culture by modeling Qurate Values and operating principles, ensuring all employees are treated consistently, fairly, ethically and respectfully.
- Exemplify effective communication, interpersonal and critical thinking skills.
- Reviews of existing operations determine what improvements can be made to the department, which allow for cost reduction, increased speed, and improved customer service.
- Supports our commitment to customer service in the performance of all job duties.
- Provides leadership and displays enthusiastic commitment to behaviors and values consistent with QVC values.
- Creates a positive, motivating work climate.
- Represents initiative-taking employee relations.
- Creates and supports a clean, safe working environment.
- Ensures both consistency and compliance with company and departmental policies/procedures and performance standards.
- Implements operational plans to achieve designated objectives, established performance goals and quality standards.
Retail Field Supervisor
SB360 Capital Partners, LLC
07.2020 - 06.2021
- Promotes products and services for the company's clients.
- Supervise all retail-assigned locations (multi-unit).
- Strong management skills and experience in merchandising, communications, problem solving, LP, marketing and diplomacy.
- Responsible for all aspects of field projects for assigned store, district, or region.
- Maximizing sales, recovery dollars of retail merchandise and capital assets (fixtures and supplies) in both Big Box & Specialty environments.
- Responsibilities also include signage, planning and all promotional activities.
- Maximize Recovery Value of All Store Inventory.
- Minimize All Controllable Expenses during the Sale Event.
- Maintain Customer Relations at a store level.
- Control All Internal and External Shrink at a store level.
- Ensure all Operational Controls are in Place for Asset Protection.
- Maintain the Company's Housekeeping and Presentation Standards throughout the liquidation process.
Store Manager
New York & Company
08.2019 - 07.2020
- Create, change, and execute in-store business strategies to drive sales results and achieve individual and store goals in line with Company initiatives; Demonstrate a high-level of business acumen and understanding of company reporting.
- Effectively promote all brand initiatives, including credit, to achieve individual and store goals.
- Accountable for store results; Hold store team accountable for performance to improve key metrics and drive sales.
- Network, recruit, interview and hire for in-store open positions and build a bench of talent.
- Create and support a store culture that is always committed to exceeding customer expectations and delivering the highest level of customer service.
- Manage the visual presentation execution, including floor-sets and promotional updates; supply pictures as requested and escalate issues accordingly.
- Ensure that the sales floor is full, sized, organized and clean and the backroom is of a brand standard.
- Lead the creation and implementation of strategies to achieve store shrink goals.
- Proactively monitor and regulate store payroll and all other controllable expenses.
- Maintain store safety standards and identify, resolve, and escalate store maintenance issues as needed.
Store Manager
Gymboree Corporation
10.2018 - 04.2019
- Oversee entire store operations.
- Manages store inventory and supports acceptable inventory levels.
- Receives all incoming stock through the company's automated system.
- Merchandised all stock according to the company's planograms.
- Ensures the proper execution of all weekly promotions.
- Reconciles all daily, weekly, and monthly paperwork.
- Balance all daily deposits and submit the deposits to the bank.
- Maintains and troubleshoots the P.O.S computer systems.
- Manages multi-person sales staff.
- Manages store payroll budget and overtime within Company guidelines.
- Completes all weekly corporate-submitted paperwork and reports.
Cosmetics and Fragrances Sales Manager
Dillard's
06.2017 - 09.2018
- Supervise the Cosmetics Department and Cosmetics Business Manager, Counter Managers, and Beauty Advisors.
- Tracking daily/weekly sales and completing sales reports.
- Event Planning for corporate and store promotions.
- Maintain an awareness of advertised merchandise.
- Manage the activities of the sales and stock functions.
- Aid in training and coaching by Cosmetics Beauty Advisors to help them achieve sales goals.
- Attend training sessions held by cosmetics lines as needed.
- Provide all Beauty Institute Training for all new associates in conjunction with the sister store.
- Complete weekly schedules with Human Resources.
Assistant Store Manager-Softline
Sears Holdings Corporation
09.2016 - 06.2017
- Directly manages a team of lead hourly associates, who in turn supervise front-line hourly associates.
- Proactively lead Softline's departments to ensure achievement of business goals in revenue, expenses, profitability, customer satisfaction, inventory shrinkage, and associate morale.
- Recruit, coach, and develop strong and effective lead associates in Softline's departments.
- Actively manage customer experience within Softline's departments.
- Ensure consistency of merchandising execution and operational processes within the store.
- Fully optimize Credit (e.g., Account Care and New Accounts) and other Miscellaneous Income opportunities (e.g., service contracts, Gift Cards) and ensure performance standards are met within the department.
- Plan for upcoming sales.
- Manage floor recovery.
- Oversee and resolve escalated customer issues.
- Understand and communicate, to Store and District staff, competitive activities/trends in market, and unique local market issues.
Assistant Store Manager
Burlington
10.2014 - 06.2016
- Oversee the overall visual presentation of the store.
- Aids in achieving store recruiting goals.
- Aids in the Performance Appraisal process.
- Always ensure the highest level of customer service.
- Ensures the execution of the company's customer service policies.
- Ensure action to achieve store sales goals and correct negative sales trends.
- Supervises Sales Associates to support an adequate level of floor supervision.
- Implements and supports sales associate training programs.
- Ensure achievement of store metrics on a consistent basis.
- Ensures the achievement of company merchandise standards.
- Aids in the execution of inventories and supports accurate inventory paperwork/records.
- Meets payroll goals and all other controllable expenses.
- Ensure compliance with the Loss Prevention Guidelines.
- Maintains store safety standards.
Education
Completed 2 years - Business Management
Trident Technical College
05.2012
Skills
- Commitment to Customer Satisfaction
- Leadership and Team Building
- Operational Excellence
- Sales and Business Development Acumen
- Problem Solving and Adaptability
- Communication and Interpersonal Skills
- Attention to Details and Organizational Skills
- Continuous learning and development
- Issue resolution
- Marketing and promotions
- Strategic merchandising
- Payroll administration
- Strategic planning
- Microsoft Office Suite
- Hiring and training
- Oral Communication and Presentations
- Problem-solving
- Inventory control
- Relationship building and management
- Goals and performance
- Mentoring and coaching
- Budgeting and cost control
- Customer relations
- Display setup
- [Software] expertise
Timeline
Assistant Store Manager
Marshalls
09.2023 - Current
Area Manager
QVC
06.2021 - 06.2023
Retail Field Supervisor
SB360 Capital Partners, LLC
07.2020 - 06.2021
Store Manager
New York & Company
08.2019 - 07.2020
Store Manager
Gymboree Corporation
10.2018 - 04.2019
Cosmetics and Fragrances Sales Manager
Dillard's
06.2017 - 09.2018
Assistant Store Manager-Softline
Sears Holdings Corporation
09.2016 - 06.2017
Assistant Store Manager
Burlington
10.2014 - 06.2016
Completed 2 years - Business Management
Trident Technical College