Michele Fischer
Milton,PA
Summary
At M&T Bank, I excelled in enhancing customer satisfaction and loyalty through expert relationship management and personalized banking solutions. Leveraging skills in sales and customer service, I significantly increased cross-selling success. My adeptness in cash handling and loan origination further solidified my contributions to financial goal achievement and client service excellence.
Overview
29
29
years of professional experience
Work History
Relationship Banker
M&T Bank
10.1995 - 04.2024
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Assisted customers with completing required forms for opening and closing bank accounts.
Education
High School Diploma -
Milton Area High School
Milton, PA06.1992
Skills
- Relationship building and management
- Customer Service-Oriented
- Sales expertise
- Cash Handling
- Teller Support
- Cross-Selling Products
- Loans
- Loan Origination
Timeline
Relationship Banker
M&T Bank
10.1995 - 04.2024
High School Diploma -
Milton Area High School