Michele Flores
Rio Rico,AZ
Summary
Knowledgeable Digital Coach with a proven track record at Walmart, enhancing team performance through strategic coaching and effective communication. Skilled in performance evaluation and team development, I foster a positive work environment that drives employee engagement and satisfaction. Committed to excellence, I leverage technology integration to optimize processes and achieve organizational goals.
Overview
14
14
years of professional experience
Work History
Digital Coach
Walmart
01.2024 - Current
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
- Facilitated open communication between associates, ensuring that all concerns were addressed promptly and effectively.
- Conducted regular performance evaluations, providing associates with constructive feedback and setting clear goals for improvement.
Team Lead
Walmart
10.2020 - 01.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Department Manager
Walmart
03.2020 - 10.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
CAP 2 Associate
Walmart
04.2018 - 03.2020
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
- Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
People Department Manager
McDonald's
07.2011 - 12.2017
- Implemented employee retention initiatives, leading to higher overall job satisfaction and reduced turnover.
- Reduced time-to-hire metrics through implementation of efficient interview scheduling procedures.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Associate of Applied Science - Business Administration And Management
Instituto Tecnologico De Nogales
Nogales Sonora Mexico10-2016
Skills
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
- Team development
- Team motivation
- Verbal and written communication
- Ethics and integrity
- Safety protocols
- Personal development
- Task delegation
- Performance evaluation
- Data evaluation
- Coaching techniques
- Influencing skills
- Strategic planning
- Skilled in Microsoft office
- Technology integration
- Financial planning
- Energetic personality
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Digital Coach
Walmart
01.2024 - Current
Team Lead
Walmart
10.2020 - 01.2024
Department Manager
Walmart
03.2020 - 10.2020
CAP 2 Associate
Walmart
04.2018 - 03.2020
People Department Manager
McDonald's
07.2011 - 12.2017
Associate of Applied Science - Business Administration And Management
Instituto Tecnologico De Nogales
Similar Profiles
Preet ShahPreet Shah
Lead Certified Pharmacy Technician at WalmartLead Certified Pharmacy Technician at Walmart
Aisha KhaledAisha Khaled
Digital Personal Shopper at WalmartDigital Personal Shopper at Walmart
Kesha JenningsKesha Jennings
Team Lead at WalmartTeam Lead at Walmart
Jermika PittmonJermika Pittmon
Retail Sales Associate Worker at WalmartRetail Sales Associate Worker at Walmart
Danitza CastroDanitza Castro
Tutor at SiblingsTutor at Siblings