Michele Foster
Vancouver,WA
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in patient education, direct patient care and medical technology.
Overview
19
19
years of professional experience
Work History
Device Support Specialist
Novocure
01.2019 - Current
- Support commercial oncology patients utilizing the Tumor Treating Fields (TTFields) device
- Complete ongoing assessments that demonstrate learning and adoption of training material
- Manage administrative tasks including but not limited to: expense reporting, documentation in customer relationship management system
- Conduct regular, in-home patient visits and provide the following: TTFields education and treatment initiation as well as enhanced training sessions for new patients
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Technical analysis and troubleshooting of patient equipment, replacing components as necessary through a defined procedure.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Streamlined support procedures for quicker response times, resulting in higher client retention rates.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Developed training materials to educate both team members and clients on product functionality and best practices.
Administrative Assistant
Davita
06.2017 - 06.2019
- Organized and managed multiple calendars, prioritizing and responding to emails and scheduling meetings
- Developed and implemented an office policy manual that standardized procedures and improved operational efficiency
- Assisted with recruiting and onboarding processes, including conducting interviews and completing background checks
- Prepared and submitted expense reports in a timely manner
- Assisted with payroll processing, including verifying and entering employee time sheets.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
Patient Care Technician
DaVita
09.2005 - 07.2017
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Education
Associate of Science -
Clackamas Community College
Oregon City, OR06.2017
Skills
- Problem Solving
- Adaptability
- Computer Skills
- Ability to Work Under Pressure
- Communication
- Ability to Work in a Team
- Dialysis
- Customer Service
- Planning
- Multitasking
- Event Planning
- Vital Signs
- Organizational
- Teamwork
- Trustworthy
- Team Player
- Customer Relationship Management
- Technical assistance
- Failure resolution
- Data Collection
- Remote Support
- Training and coaching
Timeline
Device Support Specialist
Novocure
01.2019 - Current
Administrative Assistant
Davita
06.2017 - 06.2019
Patient Care Technician
DaVita
09.2005 - 07.2017
Associate of Science -
Clackamas Community College