Michele Frazee
Pickerington,Oh
Summary
Seeking a position with a company dedicated to excellence and high standards. Leadership and training experience utilized to introduce innovative and profitable ideas. Committed to driving positive change and achieving tangible results. Track record of successfully implementing new strategies and fostering a collaborative work environment. Passion for continuous improvement and strong focus on delivering exceptional outcomes. Eager to contribute skills and expertise to the success of the organization.
Overview
23
23
years of professional experience
Work History
Real Estate Leasing Agent
FirstKey Homes
10.2022 - Current
- Maximized occupancy rates by implementing targeted advertising campaigns that reached qualified prospects effectively.
- Created customized presentations for prospective tenants outlining property features, amenities, and neighborhood highlights.
- Increased client satisfaction by promptly addressing inquiries and providing knowledgeable leasing information.
- Developed strong relationships with property owners to ensure long-term partnerships.
- Assisted clients in navigating complex lease agreements, clarifying terms and conditions as needed.
- Negotiated favorable lease terms on behalf of clients, securing optimal rental rates and conditions.
- Expanded referral network through active engagement in community events and real estate organizations.
- Participated in ongoing professional development courses to remain up-to-date on industry standards and best practices.
- Collaborated with marketing team to create captivating promotional materials for available properties.
- Provided exceptional customer service to both property owners and potential tenants, fostering loyalty and repeat business.
- Educated clients on local regulations and requirements, ensuring compliance throughout the leasing process.
- Streamlined the application process for prospective tenants, resulting in faster lease signings.
- Partnered with cross-functional teams to manage property renovations, improving unit desirability for future tenants.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Compared properties possessing similar features to determine competitive market prices.
- Advocated for client needs and obtained desired considerations for sales and purchases.
Real Estate Agent
Real Estate
11.2005 - 10.2022
- Provided support to potential clients in securing financial solutions.
- Evaluated buyer qualifications to facilitate homeownership.
- Assisted buyers by coaching them through tailored programs.
- Facilitated transactions for both newly built and existing homes sales.
- Land contracts and lease purchase sales agreement
- Pre-existing home listings
- Developed promotional materials including brochures, flyers, etc.
- Implemented marketing strategies using home sales publications and local newspapers.
- Facilitated favorable contract terms for clients in real estate transactions.
- Handling diverse administrative functions.
- Built and sustained positive relationships with community members.
Collections Manager
TekCollect
01.2003 - 05.2006
- Developing interoffice policies and procedures, including HR policies, bonus plans, collection strategies, etc
- Responsible for the recruiting, interviewing, and hiring of agents
- Responsible for constructing, updating and maintaining all training materials
- Provide analysis of collection data and dialer data to determine effective strategies for dialer users
- Monitor all dialer operations including creating call campaigns and uploading data
- Diagnose and resolve software issues
- Supervise and monitor all collector activities
- Maintaining all payment processes including creating, posting and batching
- Updating all credit bureaus and assisting with disputes
Property Manager
L and M Properties
09.2002 - 02.2003
- Pre-qualify potential renters to lease apartments including credit check, background check
- Finding suitable housing for section 8 applicants
- Property management for clients, collect rent checks, deposit rent checks, take applications for new lease
- Administrative tasks and administration support for owner
- Advertising current listing in local newspaper, home magazines, Internet, and cable television viewers
- Marketing, publishing, brochures, flyers
Education
High School Diploma -
Real Estate License -
Skills
- MS Office
- QuickBooks
- Quattro Pro
- CRM management software
- Yardi
Timeline
Real Estate Leasing Agent - FirstKey Homes
10.2022 - Current
Real Estate Agent - Real Estate
11.2005 - 10.2022
Collections Manager - TekCollect
01.2003 - 05.2006
Property Manager - L and M Properties
09.2002 - 02.2003
Pickerington High School - High School Diploma,
Hondros Business College - Real Estate License,
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