Michele Frederico
Battle Creek
Summary
Compassionate Home Care Aid with a proven track record at Helping Hands Home Care, skilled in medication administration and client documentation. Enhanced client well-being through personalized care plans and emotional support, while ensuring safety and comfort. Committed to maintaining a clean environment and effectively communicating with families to achieve optimal care outcomes.
Overview
9
9
years of professional experience
Work History
Home Care Aid
Helping Hands Home Care
02.2019 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health conditions, reporting changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Maintained cleanliness and organization of client living spaces for a healthy environment.
- Collaborated with families to develop personalized care plans tailored to specific needs.
- Administered medications as prescribed, ensuring adherence to treatment schedules.
- Documented care activities accurately in compliance with agency protocols and regulations.
General Manager
Baymont Inn and Suites Battle Creek
08.2016 - 07.2019
- Led cross-functional teams to enhance operational efficiency and drive business growth.
- Developed and implemented strategic plans aligning with organizational goals and market trends.
- Streamlined processes to improve service delivery, resulting in increased customer satisfaction.
- Mentored managerial staff to foster talent development and improve leadership capabilities.
- Developed and implemented training programs to enhance staff performance and operational efficiency.
- Oversaw daily operations, ensuring high standards of guest satisfaction and service excellence.
- Managed budgets, forecasting revenue, and controlling costs to maximize profitability.
- Cultivated relationships with vendors, negotiating contracts to optimize service delivery and procurement processes.
- Analyzed guest feedback to identify areas for improvement, driving enhancements in service quality.
- Led strategic initiatives aimed at increasing occupancy rates through targeted marketing campaigns.
- Coordinated maintenance schedules and inspections, ensuring compliance with health and safety regulations.
- Mentored department heads, fostering a collaborative environment focused on continuous improvement and professional growth.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Developed and implemented marketing strategies to promote hotel services.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Increased customer service ratings through personable service.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
Education
High School Diploma - General Studies
Marshall High School
Marshall, MI06.2004
Skills
- Client documentation
- Meal preparation
- Medication administration
- Patient transportation
- Recording vital signs
- First aid and safety
- Behavior redirection
Accomplishments
After the company I worked for sadly closed due to covid , I was asked by three separate families to continue care personally on my own. Iv done this even in between holding other jobs . I love caring for others and helping where I’m needed !
Timeline
Home Care Aid
Helping Hands Home Care
02.2019 - Current
General Manager
Baymont Inn and Suites Battle Creek
08.2016 - 07.2019
High School Diploma - General Studies
Marshall High School
Similar Profiles
Robin BellRobin Bell
Marketing Director at Renee's Helping Hands Home Care AgencyMarketing Director at Renee's Helping Hands Home Care Agency
Prabhjot SinghPrabhjot Singh
Carer at Helping Hands Home CareCarer at Helping Hands Home Care
Caitlin DowlingCaitlin Dowling
Visiting Carer at Helping Hands Home CareVisiting Carer at Helping Hands Home Care
Nayeli VazquezNayeli Vazquez
Server at Eclipse Azul Mexican CuisineServer at Eclipse Azul Mexican Cuisine
Tracy GrahamTracy Graham
Office Assistant at Kellogg Community CollegeOffice Assistant at Kellogg Community College