Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Freeman

Melbourne,FL

Summary

Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful business relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing client interest and satisfaction.

Overview

4
4
years of professional experience

Work History

Digital Experience Representative

Percepta Ford Motor Company
09.2023 - Current
  • Gathered, organized and input information into a digital database.
  • Maintained database systems to track and analyze operational data.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Increased customer satisfaction by handling customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Responded to customer questions via telephone, SMS, and email regarding related auto purchases, refunds, and questions about vehicle features.
  • Communicated with more than 50 clients and customers daily to gather, provide and share updated information on products and services.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Researched 15 or greater different relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for consumers.
  • Researched vehicles and parts via physical c
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Leveraged strong communication skills to establish rapport with clients from diverse backgrounds, fostering long-term loyalty through superior service provision.
  • Addressed customer inquiries promptly and professionally, resolving issues effectively to maintain positive relationships.
  • Improved return processing procedures, reducing errors and increasing customer trust in the company''s policies.
  • Maximized sales opportunities by maintaining an up-to-date understanding of product offerings and industry advancements.
  • Utilized advanced product knowledge to assist customers in making informed decisions, resulting in increased customer satisfaction and repeat business.

Counter Sales Representative

Termine's Pipe And Plumbing
04.2022 - 09.2023
  • Maintained a clean and organized store environment for an enhanced shopping experience.
  • Welcomed customers and offered immediate assistance in line with business policies.
  • Answered telephone calls to offer information and promote business products.
  • Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
  • Finalized sales by completing payments and required paperwork.
  • Restocked, rotated and visually merchandised products for maximum sales.
  • Maintained clean, organized and professional counter space with continuous upkeep.
  • Documented orders in computer system with general conditions and special customer requirements.
  • Managed rentals and returns processes for diverse customers.
  • Completed daily tasks efficiently, balancing multiple responsibilities such as stocking shelves, assisting customers, and handling cash registers.
  • Processed transactions accurately, ensuring correct pricing and inventory updates.
  • Developed strong product knowledge to confidently answer customer inquiries and provide accurate information.
  • Handled returns or exchanges professionally while adhering to company policy guidelines.
  • Boosted customer satisfaction by providing excellent product recommendations and personalized service.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.

Manager's Assistant

Florida Fence Company
06.2021 - 02.2022
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Responded to and directed incoming calls and other communication.
  • Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
  • Completed regular inventory counts to verify lumber stock levels, address discrepancies, and forecast future needs.
  • Ran errands to support daily needs of management and ten crew members.
  • Utilized Microsoft Office to create and edit correspondence, documents, and materials for over 100 customers.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Communicated with and interfaced with more than 20 business owners and community as confidential liaison.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Monitored cash intake and deposit records with Quickbooks, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Traveled home to home, mapping desired fence construction plans and performing on site estimates.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Completed forms, reports, and records to quickly handle all documentation for city permits.
  • Created and managed new, productive filing system, entered data and completed other clerical tasks.

Data Processor

Adecco/BioRefrence Labratories
05.2020 - 08.2020
  • Followed safety protocols while handling hazardous materials.
  • Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
  • Received and reviewed incoming documents and materials.
  • Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
  • Developed strong relationships with internal departments, facilitating smooth communication channels for expedited issue resolution regarding specimens or testing requirements.
  • Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
  • Upheld rigorous standards of confidentiality when managing sensitive patient information and test data during daily tasks.

Education

Associate of Arts - Early Childhood Special Education

Grand Canyon University
Pheonix, AZ
07.2026

High School Diploma -

Cross Creek Christian School
Sweetwater, TN
05.2008

Skills

  • Organization
  • Time Management
  • Active Listening
  • Analytical Skills
  • Analytical Thinking
  • Phone etiquette
  • Data entry proficiency
  • Business Development
  • Multitasking
  • Relationship Building
  • Problem-Solving
  • Excellent Communication

Timeline

Digital Experience Representative

Percepta Ford Motor Company
09.2023 - Current

Counter Sales Representative

Termine's Pipe And Plumbing
04.2022 - 09.2023

Manager's Assistant

Florida Fence Company
06.2021 - 02.2022

Data Processor

Adecco/BioRefrence Labratories
05.2020 - 08.2020

Associate of Arts - Early Childhood Special Education

Grand Canyon University

High School Diploma -

Cross Creek Christian School

Similar Profiles

CREATE PROFILE
Michele Freeman