Desired Job Title
Compliance SpecialistCustomer Service CoordinatorRescore SpecialistLocation Preference
RemoteHybridLocation: Kittredge, CO
Open to relocation: No
Open To Work
Michele Fricano
Kittredge,CO
Work Preference
Summary
Customer service expert with sound judgment and ability to resolve problems tactfully and diplomatically. Highly ambitious and confident. Effective communication, skilled in time management. Offering more than 10 years of customer service. Considered driven, talented, smart and a valuable addition to any team.
Overview
16
16
years of professional experience
Work History
Rescore Specialist
Advantage Credit Inc.
Evergreen, Colorado
01.2023 - Current
- Analyzed credit reports to identify trends and mitigate potential risks.
- Collaborated with clients to create tailored credit improvement plans that addressed individual needs.
- Conducted training sessions for new team members on credit analysis procedures.
- Researched industry standards to recommend best practices for credit management.
- Managed client inquiries and resolved issues promptly to enhance overall satisfaction.
- Participated in ongoing training and compliance activities.
- Assisted in developing strategies to increase customer satisfaction levels.
- Performed quality assurance testing on newly developed software applications.
Compliance Specialist
Advantage Credit Inc.
Evergreen, CO
09.2020 - 01.2023
- Managed action plans addressing audit discoveries and compliance violations, ensuring timely resolution and adherence to standards.
- Liaised with risk management, internal audit, and employee services to direct compliance issues for investigation and resolution, fostering collaboration across departments.
- Conducted training sessions to educate personnel on compliance and regulatory standards, enhancing overall compliance awareness.
- Tracked customers' application statuses to facilitate subsequent steps, leading to timely membership acceptance or denials.
- Developed analysis methodologies under close supervision of Evon Butterworth.
- Drafted reports summarizing compliance findings for management review.
Customer Service Coordinator
ADVANTAGE CREDIT
Evergreen, CO
07.2010 - 09.2020
- VOE Manager and credit reporting
- Communicate via phone and email with employers, Management and customers directly
- Create daily activity reports on all aspects of VOE.
- Communicate with clients to address current issues.
- Customer service.
- Receive and send order statuses to clients and management.
- Provide status or resolution to clients in a timely manner.
- Follow-up with employers and creditors to ensure reporting is done accurately and in a timely manner.
- Receive incoming calls from clients regarding requests.
- Assist in other areas as needed.
- Create and implement training documents.
- Train new employees.
- Review and audit staff to make sure processes were followed.
Education
Certificate -
HARPER COMMUNITY COLLEGE
Palatine, ILSome College - Animal Behavior
Animal Behavior College
High School Diploma -
Streamwood High School
Streamwood, ILSkills
- Excel and Word
- Access and PowerPoint
- SAP and PeopleSoft
- Hiring processes
- Reporting and research
- Staffing and risk management
- Credit analysis
- Microsoft Office applications
Timeline
Rescore Specialist
Advantage Credit Inc.
01.2023 - Current
Compliance Specialist
Advantage Credit Inc.
09.2020 - 01.2023
Customer Service Coordinator
ADVANTAGE CREDIT
07.2010 - 09.2020
Certificate -
HARPER COMMUNITY COLLEGE
Some College - Animal Behavior
Animal Behavior College
High School Diploma -
Streamwood High School