Michele Frye
Front Royal,VA
Summary
Dynamic Supervisor at Glen Gordon Manor with a proven track record in enhancing team productivity and customer satisfaction. Skilled in conflict resolution and staff development, I implemented effective workflows that reduced turnover and fostered a positive work environment, leading to increased employee engagement and retention.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
10
10
years of professional experience
Work History
Supervisor
Glen Gordon Manor
05.2015 - 03.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Education
GED -
Covington High School
Covington, VA06-1991
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Staff development
- Staff discipline
- Team building
- Operations management
- Project management
- Relationship building
- Schedule development
- Conflict resolution
- Expectation setting
- Negotiation
- Business development
- Verbal and written communication
- Coaching and mentoring
- Employee development
- Human resources management
- Department organization
- Multitasking Abilities
- Time management
- Excellent communication
- Adaptability and flexibility
- Active listening
- Professionalism
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of 10 in the development of customer satisfaction.
Timeline
Supervisor
Glen Gordon Manor
05.2015 - 03.2025
GED -
Covington High School
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