Michele Furgeson
Summary
Dynamic Store Manager with extensive experience, excelling in operational efficiency and personnel development. Proven track record of driving sales growth and enhancing customer satisfaction through effective team collaboration and strategic promotional planning. Skilled in recruitment and hiring, fostering a positive culture that empowers employees to achieve outstanding results. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
2026
2026
years of professional experience
Work History
Store Manager
Nordstrom
2025 - Current
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Take ownership of improving the customer experience in the store
- Meet or exceed sales, expense and productivity targets
- Provide a positive work environment that supports outstanding customer service
- Drive change and adapt to new tools and technology to optimize the business
- Collaborate with merchant teams to achieve results
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
Store Manager
Nordstrom
2021 - 2025
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Collaborate with merchant teams to achieve results
- Take ownership of improving the customer experience in the store
- Meet or exceed sales, expense and productivity targets
- Provide a positive work environment that supports outstanding customer service
- Drive change and adapt to new tools and technology to optimize the business
Department Manager
Nordstrom
2018 - 2021
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Develop salespeople, assistant managers to become promotable outside the store and/or the region
- Drive store volume through the support and education of company initiatives
- Recruit, hire, train, develop and motivate the team to drive results year over year
- Support a team as they educate and assist employees on tools, processes and systems that will enhance the customers’ shopping experience as well as increase sales
- Create a solid business plan that enables a team to work together to meet service and sales goals
- Support the success of the department by driving continuous improvements
Department Manager
Nordstrom
2016 - 2018
- Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
- Recruit, hire, train, develop and motivate your team – their success is your success
- Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
- Create a solid business plan that enables your team to work together to meet service and sales goals
- Support the success of your department by driving continuous improvements
Assistant Department Manager
Nordstrom
2014 - 2016
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Support your team as they educate and assist employees on tools, processes and systems that will enhance the customers’ shopping experience as well as increase sales
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Sales Associate
Nordstrom
2011 - 2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Build lasting relationships with customers
- Set and exceeded sales goals, for both in-store and digital selling with effective use of selling tools
- Provide honest and confident feedback to customers about style and fit, utilizing product knowledge and style advice
- Work with the team to keep the department customer ready, including filling orders, stocking, re-merchandising, price markdowns, and light cleaning
Education
Engineering
Arizona State University
Tempe, AZSkills
- Operational budgeting
- Hourly shift management
- Promotional planning
- Personnel development
- Risk management
- Recruitment and hiring
- Product merchandising
- Culture development
- Outstanding communication skills
- Operational efficiency
Timeline
Store Manager
Nordstrom
2025 - Current
Store Manager
Nordstrom
2021 - 2025
Department Manager
Nordstrom
2018 - 2021
Department Manager
Nordstrom
2016 - 2018
Assistant Department Manager
Nordstrom
2014 - 2016
Sales Associate
Nordstrom
2011 - 2014
Engineering
Arizona State University
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