Michele Galigo
Kealakekua
Summary
To promote excellent service and quality work. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Office Manager/Payroll Clerk/Referral Specialist
Dr. Smith Family Medicine
05.2019 - Current
- Answer the phones courteously and in a promptly manner
- Refers calls to appropriate department
- Scheduling appointments/procedures/tests
- Greet and patient check-in (verify and update patient demographic & insurance information: via online/phone)
- Verify and input any changes into the computer
- Vitals
- Prepare charts/super bills for the doctor daily (BMI etc.)
- Provide patient follow-up care as directed by the doctor
- Setting up & assisting with minor in-office procedures as directed by the provider
- Stock/maintain exam rooms and patient care areas
- Excellent verbal & written communication skills
- Attention to detail
- Ability to Multitask
- Computer skills
- EMR (Electronic Medical Records)
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Created organized filing system to manage department documents.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Performs other clerical support functions
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Completed bi-weekly payroll for 2-6 employees.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Built and managed processes for tracking and monitoring department performance.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Oversaw accounting, budgeting, and financial reporting.
- Obtain Prior Authorization for Radiology Imaging
- Medical Record
Receptionist
Dr. Clif Arrington
11.2017 - 01.2019
- Answer the phones courteously and in a promptly manner
- Refers calls to appropriate department
- Scheduling appointments/procedures/tests
- Appointment reminder calls to patients
- Greet and patient check-in (verify and update patient demographic & insurance information: via online/phone)
- Verify and input any changes into the computer
- Vitals
- Prepare charts/super bills for the doctor daily (BMI etc.)
- Provide patient follow-up care as directed by the doctor
- Setting up & assisting with minor in-office procedures as directed by the provider
- Needle removal from patients
- Stock/maintain exam rooms and patient care areas
- Excellent verbal & written communication skills
- Attention to detail
- Ability to Multitask- Computer skills
- EMR (Electronic Medical Records)
- Obtain patient's prior records and diagnostic testing results for upcoming appointments
- Collect appropriate co-pay/account balances at time of appointment
- Balance cash/credit card/check payments for daily deposits
- Check all super bills if coded correctly and ready to be submitted to the billing department
- Follow up on patients statements/submit all patients payments
- Performs other clerical support functions including filing, medical records release, etc
- Other duties as assigned.
Imaging Clerk
Kona Community Hospital
12.2016 - 10.2017
- Greet and check in patients
- Schedule patients for their appointments
- Check each requisition/order to see if any special instructions need to be done by the patient before coming in for their scheduled appointment
- Check requisitions/orders if it's correctly filled in with patients information before scheduling or having it protocol by the Radiologist
- Input patients information
- Research ICD 10 codes
- Research insurance for pre authorization
- Create CD's for patients images
- Check fax machine for incoming faxes
- Work with the Technologist
- Answer the phone and listen to the patient and or doctors office questions and concerns, and provide them with answers or responses
- Operate general business office machines
- Other clerical duties.
Receptionist
All Eyes
10.2016 - 12.2016
- Greet, check in and schedule patients, input patients information, answer the phone and questions that the patients may have, email reminders for the next appointment, collect payment if need to, order patients glasses or contact lens, insurance search via email or phone call, create new patients folder and file.
Accounts Payable Clerk/Receptionist
Life Care Center of Kona
08.2016 - 10.2016
- Code invoices
- Process invoices for payment
- Data inputting
- Order supplies
- Answer phones
- Direct phone calls to the correct unit/person
- Greet residents, family, friends, guest and visitors.
Administration Assistant
Colliers Monroe Friedlander
06.2016 - 08.2016
- Answer phones, take messages if needed, code invoices for payments, type letters then mail them, create folders for new vendors or tenants, file necessary paperwork and organize files.
Evening Receptionist
Life Care Center of Kona
04.2016 - 08.2016
- Answer phones, direct calls to the correct unit/person, data inputting, file and greet visitors, guest, residents and families and create folders.
Circulation Clerk
Oahu Publications Inc
12.2014 - 05.2016
- Data entry for circulation invoices, returns, periodicals and carrier supplies
- Introduce new employees such as managers, clerks and independent contractors to job duties
- Check emails and respond in a timely manner
- Assist customers walk ins, answer phone calls, emails, stop and start subscriptions, coordinate the daily process, problem solving, process payments, file, cashier, distribute mail to the correct department, calculate daily count for all publications and collate paper work for WHT & HTH for daily publishing
- Assist Circulation Director & District Manager in clerical duties.
Classified/Lead Customer Service Representative
West Hawaii Today
10.2012 - 12.2014
- Data entry for classified ads and circulation, introduce new employees to job duties, oversee customer service and circulation representatives, assist customers over the phone and walk ins, stop and start subscriptions, process payments, calculate daily count for all publications, courtesy calls,, collate paper work for WHT and HTH for daily publishing, scan, assist Circulation Director & District manager in clerical duties.
Call Center Representative
West Hawaii Today (Altres Staffing)
02.2012 - 10.2012
- Customer service, answer phones, start and stop subscription, take payments, assist General Manager and District Manager in clerical duties.
Administrative Assistant
Hualalai Resort Concierge (Altres Staffing)
12.2011 - 01.2012
- Customer service, answer phones, direct phone calls to correct department, scan, input information for renters and residential vacation, organize and file.
Education
High School Diploma - General
Ka'u High School
06.1987
Skills
- Types 50 wpm; proficient in Word; 10-key by touch; excel; outlook
- Schedule Creation
- Effective Communication Techniques
- Decision-Making Competence
- Team Leadership and Motivation
- Staff Management
- Team Supervision
- Effective Multitasking
- Active Listening
- Work Planning and Prioritization
- Conflict Resolution
- HIPAA Regulations Understanding
- Strong Work Ethic
Certification
RRSC - Intermediate, Dept of Education, 05/2002
References
Available on Request
Timeline
Medical Office Manager/Payroll Clerk/Referral Specialist
Dr. Smith Family Medicine
05.2019 - Current
Receptionist
Dr. Clif Arrington
11.2017 - 01.2019
Imaging Clerk
Kona Community Hospital
12.2016 - 10.2017
Receptionist
All Eyes
10.2016 - 12.2016
Accounts Payable Clerk/Receptionist
Life Care Center of Kona
08.2016 - 10.2016
Administration Assistant
Colliers Monroe Friedlander
06.2016 - 08.2016
Evening Receptionist
Life Care Center of Kona
04.2016 - 08.2016
Circulation Clerk
Oahu Publications Inc
12.2014 - 05.2016
Classified/Lead Customer Service Representative
West Hawaii Today
10.2012 - 12.2014
Call Center Representative
West Hawaii Today (Altres Staffing)
02.2012 - 10.2012
Administrative Assistant
Hualalai Resort Concierge (Altres Staffing)
12.2011 - 01.2012
High School Diploma - General
Ka'u High School
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