Michele Garmise
Conway,SC
Summary
Experienced customer relations and operations professional with expertise in complex issue resolution, customer advocacy, and process improvement. Skilled in coaching colleagues, developing training materials, and collaborating across departments to enhance outcomes. Demonstrates strong problem-solving, communication, and organizational skills, effectively adapting to shifting priorities in remote settings.
Overview
20
20
years of professional experience
Work History
Customer Relations Back Office Remote Advisor
Apple
Austin, Texas
06.2015 - Current
- Resolve complex customer issues and escalations by analyzing concerns, identifying appropriate solutions, and working toward positive customer outcomes.
- Collaborate with internal teams and cross-functional partners to address issues and support effective resolutions.
- Mentor and coach team members on technology, procedures, and best practices.
- Develop training content and provide written and verbal feedback to support employee growth and performance.
- Support new initiatives and contribute to improvements in team processes and operations.
- Monitor and achieve established performance metrics while maintaining a focus on quality and customer experience.
Assistant General Manager
Teavana Corp.
Edison, NJ
01.2013 - 06.2015
- Assisted with hiring, onboarding, training, and development of team members.
- Managed employee scheduling and payroll-related responsibilities.
- Coordinated inventory ordering, tracking, and reporting.
- Organized and oversaw special events and store activities.
- Supported sales performance and achievement of monthly business goals.
Assistant General Manager
The Melting Pot
Whippany, New Jersey
10.2006 - 01.2013
- Managed and trained kitchen, service, and hospitality team members.
- Served as a primary guest contact for large parties and special events.
- Coordinated product ordering and monitored inventory levels.
- Developed and maintained Excel spreadsheets to support inventory tracking and control.
Education
South Brunswick High School
South Brunswick, NJSkills
- Complex Issue Resolution & Escalation Management
- Customer Advocacy & Relationship Management
- Cross-Functional Collaboration
- Operational Excellence & Performance Metrics
- Process Improvement & Documentation
- Microsoft Excel & Spreadsheets
- Inventory Management & Reporting
- Team coaching and training
- Written & Verbal Communication
Timeline
Customer Relations Back Office Remote Advisor
Apple
06.2015 - Current
Assistant General Manager
Teavana Corp.
01.2013 - 06.2015
Assistant General Manager
The Melting Pot
10.2006 - 01.2013
South Brunswick High School