Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michele Garrison

Savoy,TX

Summary

Small business owner specializing in operations management, business strategy, and financial oversight. Demonstrated success in financial management and independent shop operations, enhancing customer loyalty through effective problem-solving and relationship management. Committed to maximizing profits and driving continuous improvement while ensuring regulatory compliance and accurate recordkeeping.

While I am proud of what I have accomplished, and value the knowledge and experience that I have gained from owning and operating my own business over the past years, I've decided to pursue a different career path that better aligns with my personal goals.

Overview

15
15
years of professional experience

Work History

General Manager/Service Advisor

Red Barn Automotive
Savoy, TX
06.2010 - Current
  • Directed daily operations, ensuring efficient workflow and customer satisfaction.
  • Collected customer and vehicle information to facilitate accurate service assessments.
  • Drafted detailed repair orders outlining issues and necessary repairs.
  • Provided comprehensive estimates for parts, labor, and time required for repairs.
  • Explained vehicle issues and repair options to customers clearly.
  • Managed service records and customer databases efficiently.
  • Utilized online labor guides to ensure precision in cost and time evaluations.
  • Ordered parts from dealerships, aftermarket suppliers, and online platforms.
  • Oversaw all financial transactions utilizing QuickBooks Online and desktop applications.
  • Maintained accounts payable and receivable records ensuring timely payments are made.
  • Reconciled accounts payable and receivable transactions.
  • Maintained accurate records of all reconciliation activities.
  • Reviewed financial statements including profit and loss accounts, balance sheets, cash flow statements, ensuring accuracy of data.
  • Managed payroll processing activities, including tax filings.
  • Managed office operations, including scheduling appointments and ordering supplies.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

High school or equivalent -

Van Alstyne High School
Van Alstyne, TX

Skills

  • Automotive service management
  • Office and financial management
  • Customer relationship management
  • QuickBooks proficiency
  • Effective communication
  • Multitasking and organization
  • Time management
  • Problem solving
  • Attention to detail
  • Decision-making

References

References available upon request.

Timeline

General Manager/Service Advisor

Red Barn Automotive
06.2010 - Current

High school or equivalent -

Van Alstyne High School

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