Michele Garten
Fairview Park,OH
Summary
Over 10 years of experience in efficient transportation routing, dispatching, and transportation administration assistant work. Wide range of customer service skills that relates to sales, educational settings, management, and transportation needs. Accomplished office support professional practiced at addressing all administrative needs, including file and document management, inventory allocation and technical training. Proficient in maintaining monetary balance within cash registers, understands financial controls and timelines. Offering professional communication, strong time management and multitasking expertise with no loss of performance under pressure. Flexible hard worker ready to learn and contribute to team success. Dedicated Daycare Teacher well-versed in building adaptive curriculum to stimulate learning and development. Patient and personable team player committed to promoting safe and nurturing environment. Creative Daycare Worker with 5 1/2 years of hands-on experience supervising children in safe, educational learning environment. Communicative and punctual individual versed in organizing fun activities, preparing nutritious meals and developing routines and schedules. Compassionate team player commended for excellent patience and strong sense of responsibility. Attentive and creative Lead Daycare Teacher that's passionate about helping young children develop emotional, social and educational skills. Familiar with developmentally appropriate activities and experienced by providing nurturing environments conducive to learning. Promote physical, emotional and social health to complement academic progress. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. I am a happy, ambitious, willing to learn people person who gives 110% to whatever it is I'm involved in doing!
Overview
31
31
years of professional experience
1
1
Certification
Work History
Daycare Teacher
West Shore Childcare Center
Rocky River, Ohio
02.2020 - Current
- Supervised circle time, free play, outside play and learning and developmental activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Taught children foundational skills in colors, shapes and letters.
- Read aloud and played alphabet games to encourage early literacy.
- Implemented hands-on, play-based strategies for experiential learning.
- Organized and led activities to promote physical, mental and social development.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Developed and enforced positive strategies to encourage good behavior.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Introduced learning activities and imaginative play to teach children to explore.
- Sparked creativity and imagination by helping children discover new things each day.
- Observed behavioral issues to alert parents or guardians.
- Escorted children on outings and trips to promote enrichment and maintain safety.
- Engaged with children on individual basis to build positive, trusting relationships.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
- Read stories to children and taught painting, drawing and crafts.
- Incorporated music and art activities to encourage creativity and expression.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Participated in workshops, trainings and conferences to improve educational skills.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
- Observed children to record development.
- Monitored student progress to ensure cooperation and growth.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
Sales Representative
Kohl's
Rocky River, OH
10.2018 - 01.2021
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Protected purchase items with proper bagging and wrapping to prevent damage
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Approached browsing customers to initiate conversations to determine buying preferences
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Adhered to company initiatives and achieved established goals.
- Demonstrated product features to align with customer needs.
- Monitored customer order process and addressed customer issues.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Improved overall customer purchasing experiences to promote steady revenue.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Operated register, handled cash and processed credit card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Recognized security risks to properly handle situations.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Recruited, hired and trained new hires to optimize profitability.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by reaching above my sales goals.
Daycare Teacher
Rockport UMC
Rocky River, OH
04.2017 - 09.2019
- Modernized instructional plans and educational approaches to enhance student learning
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff
- Used positive reinforcement techniques to promote patience and other good behaviors in children
- Met with parents about daily activities, positive developments and issues
- Consulted with families to discuss activities and behaviors of each child
- Developed lessons and activities to promote children's physical and emotional development
- Led activities for over 40 children ages 2 to 3
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Helped children develop motor skills in preparation for preschool and kindergarten
- Enforced rules and managed behavior through developmentally appropriate discipline
- Worked with children individually and in groups to teach social, communicative and problem-solving skills
- Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations
- Built and maintained positive relationships with teachers, students and parents
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents
- Maintained effective schedule balance between rest periods, active play and instruction
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Observed children to record development.
- Monitored student progress to ensure cooperation and growth.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Participated in workshops, trainings and conferences to improve educational skills.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Incorporated music and art activities to encourage creativity and expression.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
- Read stories to children and taught painting, drawing and crafts.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Engaged with children on individual basis to build positive, trusting relationships.
- Observed behavioral issues to alert parents or guardians.
- Escorted children on outings and trips to promote enrichment and maintain safety.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Introduced learning activities and imaginative play to teach children to explore.
- Sparked creativity and imagination by helping children discover new things each day.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Taught children foundational skills in colors, shapes and letters.
- Read aloud and played alphabet games to encourage early literacy.
- Implemented hands-on, play-based strategies for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Organized and led activities to promote physical, mental and social development.
- Developed and enforced positive strategies to encourage good behavior.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
Professional School Bus Driver
Rocky River School District
Rocky River, OH
06.2006 - 03.2017
- Maintained safe and timely route completions
- Adhered to all scheduled routes to ensure timely drop-offs and pick-ups at all locations
- Obeyed all local and DOT traffic rules and regulations
- Performed all bus driving duties and passenger interaction with professionalism
- Transported passengers safely between destinations while following prescribed routes
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations
- Anticipated challenges and made proactive decisions to maintain adherence to schedules and routes
- Transported only authorized students and discharged at approved stops.
- Reported accidents and completed required reports.
- Followed schedules and routes to maintain timely arrivals and departures.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Maintained order and discipline on bus to prevent accidents or injuries.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Performed routine bus maintenance and cleaning for ideal condition.
- Operated motorized ramps and lifts to assist special needs students.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Reconfigured routes to accommodate added or removed scheduled stops.
- Adhered to schedules and safety protocols to enhance transportation service.
- Provided safe and reliable school bus transportation service on fixed routes.
- Learned and followed school transportation procedures.
- Assisted passengers in evacuation of bus in case of emergency.
- Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.
- Reported delays, accidents or other traffic and transportation situations to supervisor.
- Regulated heating, lighting and ventilation systems for passenger comfort.
- Prepared reports that stated total number of students, hours worked or mileage.
- Reported accidents, hazards or transportation delays using mobile two-way radios.
- Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
- Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
- Reported bus malfunctions or repairs needed.
- Drove multi-passenger vehicles to transport students between neighborhoods, schools and school activities.
- Complied with local traffic regulations and safety requirements for bus operation.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Maintained order among passengers and explained safety rules and hazards.
- Reported inappropriate and disruptive student behaviors to school administration.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Operated bus safety lighting to increase safety during bus stop boarding and departing.
- Monitored traffic during bus stops to provide safe boarding by students.
- Read maps and followed written or verbal driving directions.
- Acquired and maintained certification in basic first aid and CPR.
- Performed work assignments according to instructions received.
- Safely and patiently escorted small children across roads.
- Regulated environmental controls for student comfort.
- Drove gasoline, diesel or electrically powered multi-passenger vehicles to transport students.
- Made small repairs to vehicles for safe operations when necessary.
On Bus Instructor
Rocky River Transportation Department
Rocky River, OH
04.2014 - 03.2017
- Performed and Taught pre-trip inspection and mechanical checks before scheduled run.
- Taught drivers to follow schedules and routes to maintain timely arrivals and departures.
- Taught drivers to obey DOT rules and regulations and local laws to maximize safety.
- Taught driver how to transport students and teachers on school activity trips while exercising responsible leadership.
- Taught drivers how to maintain order and discipline on bus to prevent accidents or injuries.
- Provided safe and reliable school bus transportation service on fixed routes.
- Taught drivers to follow school transportation procedures.
- Taught drivers to use navigation equipment and two-way radio while remaining focused on safety.
- Taught drivers how to assist passengers in evacuation of bus in case of emergency.
- Taught drivers how to tally student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.
- Taught drivers how perform routine bus maintenance and cleaning for ideal condition.
- Taught drivers how to operate motorized ramps and lifts to assist special needs students.
- Taught drivers how to report delays, accidents or other traffic and transportation situations to supervisor.
- Taught drivers how to regulate heating, lighting and ventilation systems for passenger comfort.
- Taught drivers how to report accidents and complete required reports.
- Taught drivers how to inspect vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
- Taught drivers how to clean and sanitize bus interiors to lessen germ spread.
- Taught drivers how to enforce safety rules as students boarded and exited buses and crossed streets near bus stops.
- Taught drivers how to comply with local traffic regulations and safety requirements for bus operation.
- Taught drivers how to report bus malfunctions or repairs needed.
- Taught drivers how to drive multi-passenger vehicles to transport students between neighborhoods, schools and school activities.
- Taught driver how to maintain order among passengers and explained safety rules and hazards.
- Taught drivers how to adhere to strict time requirements for bus route scheduling and reported delays to dispatch.
- Taught drivers how to report inappropriate and disruptive student behaviors to school administration.
- Taught drivers how to operate bus safety lighting to increase safety during bus stop boarding and departing.
- Taught drivers how to monitor traffic during bus stops to provide safe boarding by students.
- Taught drivers how to acquire and maintained certification in basic first aid and CPR.
- Taught drivers how to perform work assignments according to instructions received.
- Taught drivers how to read maps and follow written or verbal driving directions.
- Taught drivers how to prepare reports that stated total number of students, hours worked or mileage.
- Taught drivers how to drive gasoline, diesel or electrically powered multi-passenger vehicles to transport students.
- Taught drivers how to report accidents, hazards or transportation delays using mobile two-way radios.
- Taught drivers how to regulate environmental controls for student comfort.
- Taught drivers how to safely and patiently escort small children across roads.
- Taught drivers how to make small repairs to vehicles for safe operations when necessary.
- Recertified drivers upon re-certification.
School Bus Aide
Rocky River City School District
Rocky River, OH
08.2005 - 08.2006
- Completed daily attendance logs for all routes
- Built and maintained positive relationships with teachers, students and parents
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
- Monitored entrances and exits to maintain safety and organized environments
- Managed safety and security of all children under care
- Assisted students with physical and mental limitations to safely get on and off bus.
- Worked to be good role model to students by demonstrating positive behaviors, maintaining appropriate dress and showing solid work ethic.
- Developed and strengthened good relationships with staff, students and families.
- Updated attendance logs for daily routes.
- Provided knowledgeable and speedy response to all emergency incidents.
- Helped drivers monitor and manage student actions to maintain bus safety.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
- Worked alongside students, parents and school personnel to provide all riders with safe and enjoyable experiences.
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
- Protected students from physical and verbal bullying.
- Implemented process to make sure students exited at correct stop and to proper guardians.
- Accompanied driver and children on bus route to keep students safe and protected.
- Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
- Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.
- Spoke directly with each student to understand pressing needs, concerns or fears.
- Explained bus rules to inform and educate passengers on policies and protocols.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Assisted with loading and unloading of riders in need of extra support.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Maintained familiarity with student restraint devices and methods for securing special seats.
- Performed inspections before and after each trip.
- Conducted emergency bus evacuations using main and emergency doors.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Exhibited expertise of safety and emergency laws and procedures and helped students evacuate quickly and safely upon emergencies.
- Complied with state, local and federal laws regarding student confidentiality.
- Kept personal and medical details of each student confidential by adhering to established protocols.
- Monitored buses transporting up to [Number] special education passengers.
- Provided immediate and level-headed response to medical and other emergencies.
- Contacted emergency personnel and provided aid while waiting for further assistance.
- Led instructional classes to protect recreational users from dangerous situations.
Manager of Customer Service
Value City
Cleveland, OH
08.2004 - 07.2005
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Answered questions about store policies and concerns to support positive customer experiences
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
- Kept orderly and accurate accounting records by monitoring sales documentation
- Educated staff on strategies for handling difficult customers and challenging situations
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated and authenticated returns, exchanges and voids.
- Monitored phone calls to provide feedback and coaching.
- Led team engagement to assist cross-functional departments and achieve goals.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Conducted training and offered staff development opportunities to decrease process lags.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Conducted research and reviewed findings to solve customer issues.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Explained benefits, features and recommendations to maximize client retention.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Organized client contracts, records and reports to strengthen traceability.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
- Reviewed accounts for payments received or approved credit arrangements.
- Audited customer account information to identify issues and develop solutions.
Sales Representative
Dillard's
Cleveland, OH
05.1996 - 07.2005
- Branded products through effective salesmanship and maintained long-term relationships with clients
- Built strong rapport with clients by understanding needs and clearly explaining products
- Utilized professional sales techniques to persuasively communicate with clients
- Managed inventory control, cash control and store opening and closing procedures
- Built customer loyalty and retention by delivering excellent shopping experiences
- Utilized various sales techniques to develop relationships with customers and drive sales
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
Customer Service Management
Value City
Cleveland, OH
09.1995 - 05.1996
- Provided detailed instruction and role modeling for acceptable social and work-related behaviors
- Employed effective time management when dealing with coordination and accountability around personnel and security assets
- Modeled exceptional customer service and ensured associates understood direct link of revenue growth and customer loyalty cultivation techniques
Office Manager
Thomas Transportation
Cleveland, OH
06.1992 - 09.1995
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Improved office operations by automating client correspondence, record tracking and data communications
- Handled all incoming business and client requests for information
- Liaised with patients and addressed inquiries, appointment requests and billing questions
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Interpreted and communicated work procedures and company policies to staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed business performance data and forecasted business results for upper management.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training and teambuilding activities.
Education
High School Diploma -
John Hay High School
Cleveland, OHSkills
- Customer relations
- Product promotions
- Sales
- Sales expertise
- Customer service
- Safe driver training
- Understands local routes
- Vehicle systems maintenance
- Logging paperwork
- GPS and route planning
- Effective communication skills
- Professional babysitter
- Parent communication
- First Aid and CPR certified
- Arts, crafts and games
- Efficient under pressure
- Infant and child CPR certification
- Interactive lesson plans
- Complaint resolution
- Route dispatch
- Sale expertise
- Age-Appropriate Activities
- Parental Communication
- Positive Role Model
- Child Care
- Caring and Understanding
- Gentle Discipline
- Verbal and Written Communication
- Nurturing Approach
- Child Safety
- Lesson Planning
- Progress Tracking and Reporting
- Time Management
- Individual Student Instruction
- Arts and Crafts
- Supervising Classroom Activities
- Volunteer Work Coordination
- Experience with Diverse Student Populations
- Safety Monitoring and Management
- Relationship Building
- Class Reading
- Educational Materials Development
- Facilitating Online Learning
- Exploratory Learning
- Enthusiasm for Students and Teaching
- Classroom Rules Establishment
- Teacher and Administrator Collaboration
- Communicating with Parents and Teachers
- Problem-Solving
- Instructional Exhibits and Displays
- Computer Proficiency
- Imaginative Play Promotion
- Problem Solving
- Social Skills Development
- Encouraging Participation and Inclusivity
- Teaching Method Adaptations
- Creating a Safe Learning Environment
- Play-Based Learning
- Clear and Direct Communication
- Collaborative and Team-Oriented
- School Community Relations
- Activity Demonstrations
- School Policy and Rules Enforcement
- Filing and Classroom Organization
- Organizational and Planning Skills
- Audio-Visual Demonstrations
- Needs Identification and Assessment
- Organizing and Distributing Materials
Certification
Commercial Driver's License Class B
On Bus Instructor
Basic First Aid and CPR
Timeline
Daycare Teacher
West Shore Childcare Center
02.2020 - Current
Sales Representative
Kohl's
10.2018 - 01.2021
Daycare Teacher
Rockport UMC
04.2017 - 09.2019
On Bus Instructor
Rocky River Transportation Department
04.2014 - 03.2017
Professional School Bus Driver
Rocky River School District
06.2006 - 03.2017
School Bus Aide
Rocky River City School District
08.2005 - 08.2006
Manager of Customer Service
Value City
08.2004 - 07.2005
Sales Representative
Dillard's
05.1996 - 07.2005
Customer Service Management
Value City
09.1995 - 05.1996
Office Manager
Thomas Transportation
06.1992 - 09.1995
High School Diploma -
John Hay High School