Michele Geier
Lebanon,CT
Summary
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and promoting customer satisfaction.
Overview
40
40
years of professional experience
Work History
Claims and Field Liability Representative
GEICO Insurance Company
09.1986 - 11.2021
- Provided quality, in-person customer service
- Efficiently processed high volumes of customer inquiries and claims
- Handled customer inquiries regarding insurance policy coverage details and payment status updates
- Specialist in deescalation of circumstances stemming from client or claimant dissatisfaction
- Educated customers on company policies, contract obligations, and their rights under state and federal regulations
- Analyzed records and documents for accuracy and completeness
- Attended court proceedings to present testimony regarding a claim investigation
Retail Sales Associate
Sears Department Store
10.1987 - 07.1989
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases and join credit and reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Retail Sales Associate
Genovese Drug Store
06.1981 - 01.1984
- Operated POS terminals and cash drawer balancing.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Associate of Applied Science - Special Education Child Care
Nassau Community College
Garden City, NYSkills
- Customer support
- Customer relations
- Teamwork and collaboration
- Conflict resolution
- Reliability
- Professionalism
Timeline
Retail Sales Associate
Sears Department Store
10.1987 - 07.1989
Claims and Field Liability Representative
GEICO Insurance Company
09.1986 - 11.2021
Retail Sales Associate
Genovese Drug Store
06.1981 - 01.1984
Associate of Applied Science - Special Education Child Care
Nassau Community College
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